SARS eFiling 2022/2023

Grrr, i keep on getting this error:
Please note that this tax return was not processed because SARS could not match pre-popped 3rd party data to the submitted data on the return. Refresh your data on the return and resubmit or visit the nearest branch for assistance with your return.
 
e4et said:
Grrr, i keep on getting this error:
Please note that this tax return was not processed because SARS could not match pre-popped 3rd party data to the submitted data on the return. Refresh your data on the return and resubmit or visit the nearest branch for assistance with your return.
Click to expand...
Just under the return before you open it has a button refresh.
Click that tick all the boxes and try again
 
Sir Bob said:
Just under the return before you open it has a button refresh.
Click that tick all the boxes and try again
Click to expand...
Thanks, I tried that. Same message.
I'll print out whatever I think is related and head on down to a branch next week.
 
feo said:
I had the same issue when filing season just opened. I basically just re-declared my existing banking details on the ITR12. There's steps on how to do it early in the thread.
Click to expand...
Tried this but it didn't work. So i had to send the whole picture of me holding a page with the case number written on it with a copy of my ID and bank letter. So now another 21 days wait starts.
 
I made now a complaint for poor service.

Got a reply in 2 min : Rejected (its still within their service level) L O L

Where can one complain about super bad service ?
 
zerocool2009 said:
What I dont get. My wife’s tax was also a mega mess. I objected. It was sorted out in 24 hours. And payout (refund).
Click to expand...

This year it just feels like the wheels are coming off. My dispute was logged about a month ago and it hasn't even been assigned to anyone. Granted, they do say their SLA is 60 days for a dispute but usually they're much more efficient.
 
Does sars pay your refund even if you owe them... i cannot remember. My wife submitted her return, she is owed some money, but she also owes them money (like 20% of what she is actually gettig refunded). Do they deduct their portion and then pay the balance? Or must she first pay the 20%?
 
SpeedygonsalZA said:
Does sars pay your refund even if you owe them... i cannot remember. My wife submitted her return, she is owed some money, but she also owes them money (like 20% of what she is actually gettig refunded). Do they deduct their portion and then pay the balance? Or must she first pay the 20%?
Click to expand...

They pay the difference.
 
SpeedygonsalZA said:
Does sars pay your refund even if you owe them... i cannot remember. My wife submitted her return, she is owed some money, but she also owes them money (like 20% of what she is actually gettig refunded). Do they deduct their portion and then pay the balance? Or must she first pay the 20%?
Click to expand...

They pay the difference...however SARS really messed up my partners tax last year and we are still fighting.
They closed her case and said she owed them 10k, we eventually disputed and it turns out they owed her 20k.
They deducted the 10k from the 20k, but the 10k shouldnt have existed since it was from the same tax return they closed.

You wont believe how difficult it has been to explain to them that the 10k owed was from the incorrect calculation they did and she didnt owe them anything. It is still ongoing....
 
Anonymous™ said:
Day 13/21 - it's crickets from the Audit/Verification office. They took their docs, assigned the case and it has been radio silence since.
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Finally, after I actually stopped giving AF (they had exceeded the 21 days and I had even filed a complaint) - today, I get this. F yea!
 

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handyman007 said:
Do we know the amount of working days between submission and payments by SARS?
Click to expand...
72 hours if not selected for audit/verificatoon or after you get the Finalization letter
zerocool2009 said:
I made now a complaint for poor service.

Got a reply in 2 min : Rejected (its still within their service level) L O L

Where can one complain about super bad service ?
Click to expand...
On MyBB SARS Thread.
zerocool2009 said:
Ok, so I made a dispute, turn around time is 60 days! Lol!
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They'd said 21 days to me to get to the complaint. Only after that are we allowed to approach Tax Ombudsman apparently.
 
I submitted my supporting docs 10/07/23. On the 11/07/23 Got confirmation of receipt letter for docs , stating my case will be allocate to sars official and sars aims to finalize cases within 21 days.
Till to dates, I haven’t received anything from Sars, nothing just silence.

Tried to call last week to get the progress .. entered case number. Response was thanks for submitting your documents. Call dropped after.

Checked SOA no changes .. still showing same Refund amount … and it’s still says Not selected for Audit, yet they asked for my supporting docs

Anyone in the same position as me?
 
bheki_nzuza said:
I submitted my supporting docs 10/07/23. On the 11/07/23 Got confirmation of receipt letter for docs , stating my case will be allocate to sars official and sars aims to finalize cases within 21 days.
Till to dates, I haven’t received anything from Sars, nothing just silence.

Tried to call last week to get the progress .. entered case number. Response was thanks for submitting your documents. Call dropped after.

Checked SOA no changes .. still showing same Refund amount … and it’s still says Not selected for Audit, yet they asked for my supporting docs

Anyone in the same position as me?
Click to expand...
I submitted my supporting documents on 14 July. Received acknowledgement of receipt of the documents. Nothing then until this morning when I received an email that the verification is complete without any changes.
 
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