You have to set up a telephone appointment through the website, latest booking date was the 7th July.
Then they will help you change it on the phone.
In the interim you will have to submit the following for FICA purposes:
- Certified copy of ID (Both Sides)
- Stamped Bank Statement (e-stamp will be accepted – no older than 3 months)
- Proof of Address (Bank Statement is accepted – no older than 3 months)
- Selfie of you holding your ID document – this needs to be as clear as possible
Reason I know, I am in the same boat as you.