Spotify not working

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soundbase

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Anyone here using Spotify? Mine was working fine until yesterday. Been using it for the last few months, and now it's not working and wondering if anyone else is having the same problems. Hope this is the right sub-forum to put this. I have been purchasing codes so that I can use it, plus I have UnoTelly running. But now for some reason I can't log into my account. On my computer it says error connection and on my mobile devices it says login failure even though its the right login details. I hope someone has had the same problem and solved it.
 
My spotify won't work as well

I am having the same issues it gives me error 117 and won't connect via my wi fi.When I connect on my phone via 3G it seems to be working fine.I am using Telkom and Unotelly.Im not sure if Telkom is messing with the service to stop or usage or if it's with unotelly or spotlight.Keep me updated if it's Telkom I'm canceling my service with them immediately


soundbase said:
Anyone here using Spotify? Mine was working fine until yesterday. Been using it for the last few months, and now it's not working and wondering if anyone else is having the same problems. Hope this is the right sub-forum to put this. I have been purchasing codes so that I can use it, plus I have UnoTelly running. But now for some reason I can't log into my account. On my computer it says error connection and on my mobile devices it says login failure even though its the right login details. I hope someone has had the same problem and solved it.
Click to expand...
 
Rushay said:
I am having the same issues it gives me error 117 and won't connect via my wi fi.When I connect on my phone via 3G it seems to be working fine.I am using Telkom and Unotelly.Im not sure if Telkom is messing with the service to stop or usage or if it's with unotelly or spotlight.Keep me updated if it's Telkom I'm canceling my service with them immediately
Click to expand...

Yeah, you're right. My ADSL and mobile phone are on Telkom. But my iPad is on Vodacom 3G. And that works.
 
I found a quick solution, but it involves using another service:

https://www.tunnelbear.com

You get a free account where you get 500MB, or you can choose an account option. I tried it out on my Desktop which is going through my Telkom ADSL. I started up the Tunnelbear service and it seems to be working. But if anyone finds another way let us know.
 
It seems to be specific to Telkom Internet. Other ISP's are ok. Going to be tough to convince Telkom to fix this.
 
Having the same problem, has anyone contacted Telkom?
 
Spotify Premium doesn't need you to use proxies to bypass geo-restrictions - why not use that?
 
soundbase said:
Anyone here using Spotify? Mine was working fine until yesterday. Been using it for the last few months, and now it's not working and wondering if anyone else is having the same problems. Hope this is the right sub-forum to put this. I have been purchasing codes so that I can use it, plus I have UnoTelly running. But now for some reason I can't log into my account. On my computer it says error connection and on my mobile devices it says login failure even though its the right login details. I hope someone has had the same problem and solved it.
Click to expand...

I noticed recently that it now requires a constant VPN connection, unlike before where you could just connect to VPN, launch Spotify, then disconnect VPN :(
 
soundbase said:
Anyone here using Spotify? Mine was working fine until yesterday. Been using it for the last few months, and now it's not working and wondering if anyone else is having the same problems. Hope this is the right sub-forum to put this. I have been purchasing codes so that I can use it, plus I have UnoTelly running. But now for some reason I can't log into my account. On my computer it says error connection and on my mobile devices it says login failure even though its the right login details. I hope someone has had the same problem and solved it.
Click to expand...
Mine did the same, so now I use betternet, log in and it's fine. Tunnel bear has a 500mb limit and betternet is unlimited, which is why I chose it.
 
mrudling said:
It seems to be specific to Telkom Internet. Other ISP's are ok. Going to be tough to convince Telkom to fix this.
Click to expand...

No, it's not, but just convincing me that there is a problem doesn't help identify the cause and allow us to fix it (I will not be near an ADSL line for a few days, but will alert someone regarding the issue). If someone could post comparitive traceroutes, that would be a start.

Also, if someone knows if the problem exists on other services that use SAIX (e.g. Telkom Mobile), that also might help resolve it sooner.
 
Rushay said:
Im not sure if Telkom is messing with the service to stop or usage or if it's with unotelly or spotlight.Keep me updated if it's Telkom I'm canceling my service with them immediately
Click to expand...

The fact that it doesn't work on Telkom doesn't mean that Telkom is messing with anything, there could just be a run-of-the-mill routing problem.

(And no, we will not block any Internet service/site for customers in quota/not violating fair use unless there is a legal requirement)
 
Hi All,
I set up a Spotify Premium account USA (paid for using voucher codes) last year which does not require the use of a VPN in order to access the service. Once activated using a VPN you are given unlimited access from anywhere in the world as if you are "travelling abroad".
I had no access issues until about a week ago - error 117- when connecting via my Telkom adsl line.
I can still connect using a VPN and on MTN 3G with or without a VPN. Haven't checked CellC 3G data yet, must be a Telkom issue??
 
Telkom
-------
Tracing route to sjc1-accesspoint-a16.ap.spotify.com [194.68.28.163]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 9 ms ndn-ip-bng-1.east.dsl.telkomsa.net [105.224.236.1]
3 11 ms 10 ms 10 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.22]
4 11 ms 10 ms 10 ms ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13]
5 ndn-ip-hsll-1.telkom-ipnet.co.za [165.165.233.249] reports: Destination host unreachable.

Trace complete.

Afrihost
--------
Tracing route to sjc1-accesspoint-a16.ap.spotify.com [194.68.28.163]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 10 ms 105-236-14-129-esr-lo.mtnbusiness.co.za [105.236.14.129]
3 19 ms 18 ms 18 ms 41.181.221.214
4 18 ms 20 ms 18 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 216 ms 217 ms 216 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
6 216 ms 216 ms 216 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 216 ms 215 ms 216 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 215 ms 216 ms 217 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
9 218 ms 216 ms 216 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.238.185]
10 284 ms 284 ms 284 ms ae-22.r05.nycmny01.us.bb.gin.ntt.net [129.250.8.77]
11 284 ms 283 ms 288 ms ae-1.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.68]
12 289 ms 290 ms 288 ms ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
13 289 ms 289 ms 289 ms ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
14 354 ms 355 ms 355 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 354 ms 354 ms 354 ms ae-23.r01.snjsca04.us.bb.gin.ntt.net [129.250.4.4]
16 357 ms 356 ms 357 ms ae-2.r01.mlpsca01.us.bb.gin.ntt.net [129.250.8.134]
17 357 ms 357 ms 356 ms ae-0.ntte-gyron.mlpsca01.us.bb.gin.ntt.net [129.250.197.54]
18 * * * Request timed out.
19 * * * Request timed out.
20 356 ms 355 ms 356 ms sjc1-accesspoint-a16.sjc1.spotify.com [194.68.28.163]

Trace complete.

Mweb
-----
Tracing route to sjc1-accesspoint-a16.ap.spotify.com [194.68.28.163]
over a maximum of 30 hops:

1 6 ms 8 ms 6 ms 192.168.1.1
2 8 ms 9 ms 8 ms 197-87-79-1.cpt.mweb.co.za [197.87.79.1]
3 11 ms * 10 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 11 ms 11 ms 13 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 208 ms 206 ms 207 ms be-3-779-thd-up-1.mweb.co.za [176.67.177.227]
6 207 ms 207 ms 205 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.133]
7 * * * Request timed out.
8 * * * Request timed out.
9 272 ms 274 ms 272 ms NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
10 281 ms 276 ms 288 ms ae-2.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.148]
11 277 ms 341 ms 282 ms ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
12 278 ms 339 ms 344 ms ae-0.r20.sttlwa01.us.bb.gin.ntt.net [129.250.2.53]
13 356 ms 359 ms 354 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 354 ms 388 ms 354 ms ae-27.r02.snjsca04.us.bb.gin.ntt.net [129.250.4.40]
15 1084 ms 348 ms 356 ms ae-2.r01.mlpsca01.us.bb.gin.ntt.net [129.250.8.134]
16 354 ms 352 ms 352 ms ae-1.ntte-gyron.mlpsca01.us.bb.gin.ntt.net [129.250.197.62]
17 * * * Request timed out.
18 * * * Request timed out.
19 354 ms 353 ms 357 ms sjc1-accesspoint-a16.sjc1.spotify.com [194.68.28.163]

Trace complete.

Vodacom
--------
Tracing route to sjc1-accesspoint-a16.ap.spotify.com [194.68.28.163]
over a maximum of 30 hops:

1 37 ms 29 ms 38 ms 10.17.15.12
2 31 ms 38 ms 39 ms 10.242.202.3
3 36 ms 39 ms 38 ms 10.113.145.33
4 31 ms 38 ms 48 ms vc-196-207-35-36.3g.vodacom.co.za [196.207.35.36]
5 36 ms 39 ms 39 ms 192.168.250.230
6 41 ms 38 ms 39 ms 41.0.148.1
7 226 ms 228 ms 228 ms 10.118.46.46
8 240 ms 238 ms 238 ms xcr1.lns.cw.net [195.59.222.29]
9 217 ms 218 ms 218 ms ae14-xcr1.lnd.cw.net [195.2.30.113]
10 311 ms 308 ms 308 ms ae6-xcr1.nyk.cw.net [195.2.25.197]
11 287 ms 289 ms 288 ms ae-36.r06.nycmny01.us.bb.gin.ntt.net [128.241.2.153]
12 286 ms 288 ms 288 ms ae-2.r23.nycmny01.us.bb.gin.ntt.net [129.250.4.148]
13 * 1037 ms * ae-9.r22.asbnva02.us.bb.gin.ntt.net [129.250.2.149]
14 672 ms 688 ms 628 ms ae-0.r23.asbnva02.us.bb.gin.ntt.net [129.250.3.85]
15 637 ms 1078 ms 359 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
16 359 ms 378 ms 358 ms ae-36.r02.snjsca04.us.bb.gin.ntt.net [129.250.5.242]
17 391 ms 379 ms 389 ms ae-2.r00.mlpsca01.us.bb.gin.ntt.net [129.250.4.101]
18 389 ms 388 ms 388 ms ae-0.ntte-gyron.mlpsca01.us.bb.gin.ntt.net [129.250.197.54]
19 * * * Request timed out.
20 * * * Request timed out.
21 1282 ms 788 ms 708 ms sjc1-accesspoint-a16.sjc1.spotify.com [194.68.28.163]

Trace complete.
 
WereRabbit said:
Telkom
-------
Tracing route to sjc1-accesspoint-a16.ap.spotify.com [194.68.28.163]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 9 ms ndn-ip-bng-1.east.dsl.telkomsa.net [105.224.236.1]
3 11 ms 10 ms 10 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.22]
4 11 ms 10 ms 10 ms ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13]
5 ndn-ip-hsll-1.telkom-ipnet.co.za [165.165.233.249] reports: Destination host unreachable.

Trace complete.
Click to expand...

Thanks.

Obviously a SAIX problem, we'll log a ticket with them to address it.
 
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