TelkomZA

[fragtion]

Their escalations department then responds to me and say that the problem has been sorted out but i can clearly see that it hasn't and i send them proof and guess what? i don't hear from them again after sending numerous mails.

Time for small claims court

 

[rambo919]

We also had a prepaid line before... All we done was go into a Telkom Direct Store and fill in some paperwork for them to covert the line to postpaid. They put the order through for the ADSL as well, told us it will take couple days to be activated.

So your line stayed prepaid with the ADSL?

 

[SiR_BP]

So your line stayed prepaid with the ADSL?

Nope, was converted to postpaid.

R185 p/m for the line rental now

 

[rambo919]

Hmmm had a thought, can you have pre-paid and post-paid on one line or do you need 2? A certain member of the house seems incapable of keeping away from a open connection (and no it's not a woman :/ ) and this mean I need to install a different line for internet.

 

[Icemanbrfc]

How do I fill in an online application 4 times, add my banking details, and all my other details. And then don't get an order number, or a call back from an agent. Nearly a month, and many emails and private Twitter messages, all I get is we will get back to you. It's now nearly a month later, and nobody can pick up any of my details, despite me redoing the order, and sending them a screen shot, where it showed that order completed, and that an agent would make contact with me.

 

[rambo919]

tried that once, hit order at the end and... nothing happened

 

[Fox1]

Can anyone tell me whats the cost of 4mbps ADSL + 20gb data + Telephone Line Rental month-to-month with Telkom?

The website only lists the contract option with a free router.

 

[blaaislaai]

Do any of you perhaps know if telkomza replies on a weekend? My line got upgraded to 10mb, and at the same time suspended as no account is authenticating but line syncs fine

 

[Malboer22]

@TelkomZA

I have sent you a pm regarding my problem i am currently experiencing , i see you guys will respond on Monday i look forward to your feedback and really believe you will be able to assist me and get this problem of mine sorted out fingers Crossed

 

[virus1985]

Can anyone tell me whats the cost of 4mbps ADSL + 20gb data + Telephone Line Rental month-to-month with Telkom?

The website only lists the contract option with a free router.

R549. Checked yesterday

 

[XL1000]

For more than two months I have had intermittent connection at best.
Called, logged fault online, had it escalated several times to no effect.
Telkom must have called me a dozen times to ask if the "Fault" has been repaired! Each time I say no and that the Technician has yet to arrive. "Sorry Sir, we will send a technician".

WHEN????

I give up, Vox gives me a printout of "Lost Carrier" showing in excess of 20 times a day for two months.

ESCALATION LOGGED SUCCESSFULLY - REF NO : 754568

Could I finally get resolution to this, I don't so much mind the fact that I get 5MB/S on a 10MB line I pay for if only it would stay connected for more than a few minutes at best.

 

[Icemanbrfc]

okay can somebody please indicate something to me. I have my order number for a 2MB line on the uncapped package. I dont do downloads or game, but does one also get the night surfer stuff on the uncapped packages between 11/12pm to 6am?

How does this work on an uncapped package?

 

[reactor_sa]

I moved from do uncapped advanced (4mb) to do premium (10mb soft cap) today, I got a new username and password via SMS. Am I going to be billed double now, cos my old username is still working?!
Always so risky making any changes with Telkom...

 

[Icemanbrfc]

I'm confused, the Telkom rep I spoke to clearly told me, that at R575 for a 2MB uncapped package, it would include free router(well nothing is free anyway) and installation.

However I was told, that I would have to pay a pro rata fee which would be a bit less due to it being already half through the month, well nearly half way.

I don't mind paying an extra R300 or so pro rata, but I'll be seriously angry if I get slapped with an installation fee, which I could do myself.

Anybody else recently took out a 2Mb uncapped package including installation and router?

 

[XL1000]

So after nearly 3 months of calling the call centre and logging faults a Technician finally came out.
Guess what, went from 8.5mb/s unstable to 5.6mb/s stable to 2 mb/s after the Technician "Fixed" the fault.
At a loss once again.

Was on the phone waiting for sales almost an hour yesterday to just have the call dropped when answered.
Called again and spent 45 minutes being shunted from Department to Department.

Right now I have been on hold since 08:00 this morning, still waiting for a "Friendly Call Centre Agent" to answer.

What ****ty service.

I have had positive feedback from a Mr Oliver but no results as yet. I am about to give up.
SO I must now pay for a 10mb line for a 4 mb connection. Just perfect.
Let alone I have been paying for a 10mb line with constant Lost Carrier for the last three months.

Edit: Just had the call answered, 36 minutes on hold and she hangs up!!!

For more than two months I have had intermittent connection at best.
Called, logged fault online, had it escalated several times to no effect.
Telkom must have called me a dozen times to ask if the "Fault" has been repaired! Each time I say no and that the Technician has yet to arrive. "Sorry Sir, we will send a technician".

WHEN????

I give up, Vox gives me a printout of "Lost Carrier" showing in excess of 20 times a day for two months.

ESCALATION LOGGED SUCCESSFULLY - REF NO : 754568

Could I finally get resolution to this, I don't so much mind the fact that I get 5MB/S on a 10MB line I pay for if only it would stay connected for more than a few minutes at best.

 

[Icemanbrfc]

okay i need to make this R700 deposit. problem is, im no where near a Telkom Direct store at present. will somebody, and i mean anybody tell me if one can make this payment online, and send proof of purchase to Telkom

Charl or anybody? Because im getting annoyed at repeating myself with Telkom

 

[cobusv]

okay i need to make this R700 deposit. problem is, im no where near a Telkom Direct store at present. will somebody, and i mean anybody tell me if one can make this payment online, and send proof of purchase to Telkom

Charl or anybody? Because im getting annoyed at repeating myself with Telkom

You most definitely can, if you look on your invoice there will be a eft reference that you must use when making payments, this automatically clears to telkom and as long as you use that reference number it will show on your account there is no need to email a proof of payment thru. been doing it like this for years, never had a problem.

 

[Icemanbrfc]

I'm a new user, my Line still need to be installed. So I have no invoice. My concern is that my order could be cancelled if I don't pay on time

 

[cobusv]

I'm a new user, my Line still need to be installed. So I have no invoice. My concern is that my order could be cancelled if I don't pay on time

i would just wait for the invoice to come, there is not much that you can do if the line is not installed. the tech has to hand it over for an account to be created. My suggestion just wait for the invoice

 

[Icemanbrfc]

i would just wait for the invoice to come, there is not much that you can do if the line is not installed. the tech has to hand it over for an account to be created. My suggestion just wait for the invoice

not possible, they wont send out at Technician to install the line, unless i pay the deposit 1st. Which is strange, especially if there are issues getting the line installed, meaning i would have already paid the deposit