TelkomZA

Hellkom at it finest again:

C:\Users\User>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [190.93.241.55]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 10.0.0.2
2 335 ms 355 ms 360 ms rkmp-ip-bb-2.north.dsl.telkomsa.net [105.224.204
.1]
3 306 ms 275 ms 270 ms ipc-1-up.north.dsl.telkomsa.net [105.224.0.6]
4 356 ms 264 ms 225 ms ipc-aggr-1.north.telkomsa.net [105.224.0.13]
5 * 332 ms 298 ms jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]

6 387 ms 386 ms 272 ms cloudflare.jb1.napafrica.net [196.46.25.198]
7 269 ms 325 ms 362 ms 190.93.241.55

Trace complete.

C:\Users\User>
 
Hi,

My ADSL is not working, all lights are on in the modem but still not connecting to internet.
Restarted modem multiple times from admin login and also by switch off the lights.
Sent you private message also, please contact me and please sort this out asap.

Thanks
Ratna
 
Had my port recreated 3 times this evening. Line disconnects very 30 seconds. Eventually have all lights green and solid, but no throughput. Switched to my Mweb account, and it's flying along.
 
Why am I suppose to give the Technicians a copy of my ID, when they come and do the installation? Why can't I email this to them, in fact I thought that business could no longer ask consumers for copies of their ID's.

Annoys me to bits, that I got my reschedule for installation on Friday, but they SMS me on a Saturday to inform me of having a certified copy of my ID. Meh! Lol
 
If I'm moving into a new property (that I already own) in about two weeks time, when would be the best time to order a new line? I believe there is physically a line in place, but that is for the previous owner's account at this point.
 
Icarium said:
If I'm moving into a new property (that I already own) in about two weeks time, when would be the best time to order a new line? I believe there is physically a line in place, but that is for the previous owner's account at this point.
Click to expand...
Ask Doc Brown if you can borrow the DeLorean and go back in time 2 to 4 weeks. Else start pleading with the social media team to make it happen. Assuming you want a line ASAP?
 
I ordered Adsl line....was told I will pay pro rata...line was installed and I had to wait for them to verify . This morning when I called to find out how long I stll have to wait...I was told there is no order??? I moved recently and my kids does home schooling. ...since the move they could not do any school work. I am told now again today to wait 7 - 21 days??? This is not on.
 
Finally cancelled all Telkom services, after experiencing the same issues for 4 months whilst Telkom continued to just do the same thing over and over. As with many others on this thread, I have been waiting for a technician for the past 3 weeks, but it is clear that the technicians cant seem to get ahead and it is clear that Telkom is trying to milk a stone. They want the customers and the $s but they are trying to minimize their cusomer services. Nothing will change until people actually start exploring other options, but for some reason people just seem content with this absolutely patentic service on a consistant basis?
 
Had a good day today with my line, streamed a football match, build up to the rugby and the game. Also did 2 movies without any buffering on my 2mb line.
 
Hi TelkomZA

I've been communicating with your incompetent call centre and technical department for 2 months and have not gotten a solution to my problems and the problems still persist. I have put you guys on hello Peter several times with the hope that something will get done but I gues Telkom have too many lazy people employed.

Firstly I have been experiencing data loss of huge amounts without downloading/using the wifi devices and second my download speed has been dropped significantly.

I'm at wits end with Telkom. Please help. Here are the case numbers: 17099895 and 17096587
 
Am I considered a heavy user, if I streamed 10GB's in about 9 days? Lol I suppose that is 1GB a day, but just wondering. I'm on an uncapped package, but had a look at my stats, and its 10 133 971 074(is that 10gb's)
 
Icemanbrfc said:
Am I considered a heavy user, if I streamed 10GB's in about 9 days? Lol I suppose that is 1GB a day, but just wondering. I'm on an uncapped package, but had a look at my stats, and its 10 133 971 074(is that 10gb's)
Click to expand...

I wouldn't consider that a heavy user. I do 10+gb a day
 
Last edited:
crackersa said:
I wouldn't consider that a heavy user. I have 10+gb a day
Click to expand...
Aah I see. Yeh I only stream, emails and bit of browsing. My son will download one or 2 games off the play store. But thats about it. I'm glad if that's acceptable usage at least. Thought maybe ooh 10GBs already in only 8 or 9 days, and wondered if that is too high.
 
Are you guys experiencing any weak signal lately (2 bars) Like unable to stream properly etc.

I am...
 
I would just like to take a moment to thank Charl for the work he does.
Sorted all my issues out very quickly.
 
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