TelkomZA

MickZA · Oct 29, 2015

Icemanbrfc said:
hahahaha, actually a good point Mick... 3 days to end of the month, going to just let it go. BUT, would that count against me going forward, and make me somebody they will monitor more closely?

Never heard of TI getting their pants in a twist if they throttle you month after month. MWeb was another story but that's all in the past I hear.

Icemanbrfc · Oct 29, 2015

MickZA said:
Never heard of TI getting their pants in a twist if they throttle you month after month. MWeb was another story but that's all in the past I hear.

okay, but if they do, im going to come back and moan on your head lol

Ho3n3r · Oct 29, 2015

It's all done by automated network management software I'm assuming, so the more you download, the bigger the risk of throttling. They have way too many customers to worry about, otherwise they'd have to hire 10 000 separate employees just to sit and watch what every very high data user is getting up to.

Icemanbrfc · Oct 29, 2015

Ho3n3r said:
It's all done by automated network management software I'm assuming, so the more you download, the bigger the risk of throttling. They have way too many customers to worry about, otherwise they'd have to hire 10 000 separate employees just to sit and watch what every very high data user is getting up to.

well 16GB's in 10 days, how much heavier can i get Ho3n3r?

Ho3n3r · Oct 29, 2015

Icemanbrfc said:
well 16GB's in 10 days, how much heavier can i get Ho3n3r?

Hahahahahaha

Hahahahahahahahahaha

If you're on Dial-up, not much I guess.

Icemanbrfc · Oct 29, 2015

Ho3n3r said:
Hahahahahaha

Hahahahahahahahahaha

If you're on Dial-up, not much I guess.

good thing is, im streaming without any buffering on this 2MB line. not sure if good or what, but Charl mentioned that my attenuation is 9db and that im about less than a km away from the exchange.

is that good ie the attenuation?

RumaisaK · Oct 29, 2015

I don't stream or download just emails and browsing and my 10gigs goes in a flash but for 2 years I haven't had a problem. This only started since September and Telkom can't explain or sort it out.

bekdik · Oct 30, 2015

Big UP to Telkom

In the past I've bitched about bad service, so it's only fair to do the opposite.

Late yesterday a client lost ADSL connectivity, so I went online to report a line problem.

I imediately got an SMS confirming the fault report.

This morning, when I checked the site, I found it up and working.

I then received a phone call from a Telkom support person who con firmed that the fault had been cleared and explained what had gone wrong and what had been done to fix it.

Now, compare this service level to that I receive from an admin who handles certain functionality and who NEVER replies to the first 3 company critical emails!

Well done Telkom!

Icemanbrfc · Nov 1, 2015

Anybody experiencing slow speeds today with Telkom, in the Cape Town area? Its raining really hard, so could that be affecting things?

initroot · Nov 1, 2015

Icemanbrfc said:
Anybody experiencing slow speeds today with Telkom, in the Cape Town area? Its raining really hard, so could that be affecting things?

Been having since yesterday.

Thats on my 10mb Telkom line!!

Icemanbrfc · Nov 1, 2015

Fransh said:
Been having since yesterday.

Thats on my 10mb Telkom line!!

Jeez that's bad. Check in with their Facebook account, they active today. I'm sorted now, after they did a port reset for me

MickZA · Nov 1, 2015

Icemanbrfc said:
Anybody experiencing slow speeds today with Telkom, in the Cape Town area? Its raining really hard, so could that be affecting things?

Bad here atm as well although seems to have been OK during nightsurfer according to logs.

TI 10MB uncapped - http://netgauge.ookla.com/share/310825186.png

Axxess capped - http://netgauge.ookla.com/share/310826079.png

... definitely a TI problem.

weirder and weirder the previous (good) Axxess speedtest shows as Telkom Internet here's another - http://netgauge.ookla.com/share/310831842.png

and back to TI - http://netgauge.ookla.com/share/310833863.png shows as axxess!!

http://netgauge.ookla.com/share/310836579.png note to self - open new window to MyBB when switching ISPs for speedtests to be allocated correctly.

Icemanbrfc · Nov 1, 2015

Yeh Mick, struggled to load a webpage all morning, or send emails. I requested assistance via their Facebook page, and they reset my port. Seems okay at the moment.

MickZA · Nov 1, 2015

Here's the problem, 50% packet loss on hop 3:

Code:

[mick@house ~]$ mtr -rc 10 mybb.co.za
Start: Sun Nov  1 12:49:06 2015
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.4   3.7   3.3   4.5   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- [B]wbs-ip-hsll-2-gi4-0-0-vl1 50.0% [/B]   10   19.4  19.7  19.2  20.1   0.0
  4.|-- ipc-2-up.south.dsl.telkom  0.0%    10   26.2  26.6  26.2  27.8   0.0
  5.|-- ipc-aggr-2.south.dsl.telk  0.0%    10   20.1  20.1  19.6  20.9   0.0
  6.|-- ct1-pr-01-te0-0-0.net.tel  0.0%    10   26.2  26.5  26.2  27.0   0.0
  7.|-- africainx.ct1.napafrica.n  0.0%    10   39.1  39.2  38.7  39.5   0.0
  8.|-- CORE.GP-CN-HET-MEE-1.TO.G  0.0%    10   47.2  47.4  46.9  47.9   0.0
  9.|-- 41-66-132-246-f6.HET001-C  0.0%    10   40.7  43.5  40.2  69.1   9.0
 10.|-- core-access-switch1.jnb1.  0.0%    10   41.5  43.1  41.1  45.0   1.3
 11.|-- dedi67.jnb2.host-h.net     0.0%    10   46.6  46.5  46.1  46.9   0.0

... and with CW:

Code:

[mick@house ~]$ mtr -rc 10 mybb.co.za
Start: Sun Nov  1 12:50:57 2015
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.7   3.5   3.4   4.4   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cdsl2-ctn-vl2473-ipc.ip.i  0.0%    10   34.3  43.0  33.6 114.9  25.3
  4.|-- vlan2473.cdsl2-ctn.isdsl.  0.0%    10   33.0  33.5  32.2  36.6   1.1
  5.|-- 196.35.115.136             0.0%    10   26.3  26.8  26.2  27.8   0.3
  6.|-- mi-za-cpt-p7-te0-0-0-0.ip  0.0%    10   33.0  33.2  32.7  33.6   0.0
  7.|-- css1-ctn-gi0-2.ip.isnet.n  0.0%    10   26.9  27.1  26.8  27.6   0.0
  8.|-- 196.36.84.154              0.0%    10   33.1  35.4  32.9  54.3   6.6
  9.|-- CORE.GP-CN-HET-MEE-1.TO.G  0.0%    10   50.5  51.1  50.5  51.7   0.0
 10.|-- 41-66-132-246-f6.HET001-C  0.0%    10   44.0  44.6  43.6  48.1   1.2
 11.|-- core-access-switch1.jnb1.  0.0%    10   50.3  46.5  44.4  51.2   2.5
 12.|-- dedi67.jnb2.host-h.net     0.0%    10   54.0  54.1  53.6  55.2   0.3
[mick@house ~]$

Icemanbrfc · Nov 1, 2015

So no loss with CW, so that's interesting. Is your line with TI or with CW Mick?

MickZA · Nov 1, 2015

Icemanbrfc said:
So no loss with CW, so that's interesting. Is your line with TI or with CW Mick?

Line is with Telkom but routing is determined by the ISP account you are using regardless of who "has" your line.

... btw I've PM'ed TelkomZA with the above.

initroot · Nov 1, 2015

Icemanbrfc said:
Yeh Mick, struggled to load a webpage all morning, or send emails. I requested assistance via their Facebook page, and they reset my port. Seems okay at the moment.

No help for me on FB sight.

Icemanbrfc · Nov 1, 2015

MickZA said:
Line is with Telkom but routing is determined by the ISP account you are using regardless of who "has" your line.

Okay so in your case, because you using CW for your data, its CW that handles the routing aspect of it? Do I have that right?

Its a question I kept asking, because if an ISP doesn't handle your line physically, then what are the reasons for migrating or moving your line away from Telkom

Icemanbrfc · Nov 1, 2015

Fransh said:
No help for me on FB sight.

That's strange, unless their day on a Sunday ends at 12 or 1pm. I got assisted early morning.

MickZA · Nov 1, 2015

Icemanbrfc said:
Okay so in your case, because you using CW for your data, its CW that handles the routing aspect of it? Do I have that right?

Correct, here's a traceroute using axxess you'll see that hop 3 differs yet again (also no packet loss):

Code:

[mick@house ~]$ mtr -rc 10 mybb.co.za
Start: Sun Nov  1 13:11:00 2015
HOST: house                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- newcop                     0.0%    10    3.5   3.6   3.4   4.5   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-tx2.ip.adsl.co.za      0.0%    10   19.8  19.7  19.2  20.3   0.0
  4.|-- cpt-rx1.ip.adsl.co.za      0.0%    10   29.0  23.5  19.4  37.6   6.3
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   27.0  26.7  25.9  30.5   1.3
  6.|-- africainx.ct1.napafrica.n  0.0%    10   27.4  26.5  25.8  27.9   0.5
  7.|-- CORE.GP-CN-HET-MEE-1.TO.G  0.0%    10   42.3  42.9  42.1  45.1   0.6
  8.|-- 41-66-132-246-f6.HET001-C  0.0%    10   35.9  36.4  35.7  39.6   0.9
  9.|-- core-access-switch1.jnb1.  0.0%    10   46.7  45.4  43.4  50.5   2.1
 10.|-- dedi67.jnb2.host-h.net     0.0%    10   42.9  43.3  42.7  45.3   0.7
[mick@house ~]$

Its a question I kept asking, because if an ISP doesn't handle your line physically, then what are the reasons for migrating or moving your line away from Telkom

The Telkom line division is now a new company - Openserve (http://openserve.co.za/open/?gclid=CjwKEAjw8NaxBRDhiafR-uvkpywSJAAxcl6fWNkRQtwDfp0US2r4tFoCDXL6RRATSPD_xEcKRxfM6RoCbsDw_wcB) so it's a level playing field in theory as far as ISP's are concerned.

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