TelkomZA

[syrrano]

Hi TelkomZA. Is there a way to expedite number porting? We have submitted a request to port 4 numbers to another provider but it seems to be taking a long time

 

[elf_lord_ZC5]

Received a response from Telkom via Twitter last evening. Hallaluja!!

Apparently a Technician was on site on Sunday.

Business hours where given when report made as follows:

Monday - Friday 08:00 - 16:30
Saturday 08:00 12:00
Sunday CLOSED

Maybe, having a pub lunch and a few pints next door Sunday qualifies as being on site.

Maybe, the Technician did not read the job card.

Maybe, the call center did not enter those details on the job card.

Maybe, I am being bull****'ed/troll'ed.

Too many darn "maybe's"

What I do know is, is that we have not seen a Technician. That our ADSL is still not functioning.

For F' sake, if the only time that they have a Technician available is on a Sunday, they have my number. Phone me, and I can open the business, or arrange for some one else to open the business for them.

Edit:

All the Telkom Technicians I know personally do not work on Sundays. Unless exceptional circumstances dictate otherwise.

Sunday morning they are in Church with me, Sunday afternoon we braai together, Sunday evening we are rather mellow together.

 

[elf_lord_ZC5]

Wonder of wonders, Telkom Technician was just here, plugged in his modem to confirm that line was down and our modem, not at fault. Line still down, so he phoned, for a port reset. Few seconds later modem detected ADSL line, and a few seconds later connected to Telkom ISP. Not 15 minutes - fixed. Almost a week to get just that done.

Nevertheless, I am greatfull.

Thanks.

 

[ArrieOos]

Hi there Telkom and others who might help. I have an interesting situation…

I joined Office365 recently which includes a 1TB cloud solution. As I start uploading my data to OneDrive, my download speed falls from 3.5Mbps to 0.1Mbps (like i am being throttled). The upload speed is unaffected at 0.45 Mbps. I could not recall this happening using Google Drive or Dropbox…

I will only be able to test if the same is happening on my friends ADSL line who is with another ISP next week...

Does Telkom have a service priority that kicks in when maximum upload is done or for when the OneDrive service is detected? Please advise anyone.

PS. If it is Telkom ISP related and they don’t fix it, they will lose many O365 clients as my whole network comes to a grinding halt.

Thx Ar

 

[atomcrusher]

Wonder of wonders, Telkom Technician was just here, plugged in his modem to confirm that line was down and our modem, not at fault. Line still down, so he phoned, for a port reset. Few seconds later modem detected ADSL line, and a few seconds later connected to Telkom ISP. Not 15 minutes - fixed. Almost a week to get just that done.

Nevertheless, I am greatfull. Thanks.

Why does Telkom make it such a mission for a customer to request a Port Reset? The long waiting period when calling Telkom, before they answer, is frustrating. I have found on many occasions that a port reset is all that is required to get my ADSL up and running again.
Would it be difficult for Telkom to set up a Port Reset facility on their website that customers could use and once activated by a customer we could be certain that the port reset would be done promptly? Or better still, automatically, and preferably with a confirmation to the customer that the reset has been done.

 

[MickZA]

I joined Office365 recently which includes a 1TB cloud solution. As I start uploading my data to OneDrive, my download speed falls from 3.5Mbps to 0.1Mbps (like i am being throttled). The upload speed is unaffected at 0.45 Mbps. I could not recall this happening using Google Drive or Dropbox…

Onedrive is maxing out your upload and you need to limit the speed, see here: http://www.nextofwindows.com/how-to-limit-upload-traffic-bandwidth-in-onedrive

 

[MagicDude4Eva]

Wonder of wonders, Telkom Technician was just here, plugged in his modem to confirm that line was down and our modem, not at fault. Line still down, so he phoned, for a port reset. Few seconds later modem detected ADSL line, and a few seconds later connected to Telkom ISP. Not 15 minutes - fixed. Almost a week to get just that done.

Nevertheless, I am greatfull.

Thanks.

I have the same issue. Fault logged on 27/11 (Friday). Get a SMS on 29/11 (Sunday) morning that a technician is working on it. Still no resolution and no-one is able to tell me what's wrong. Telkom_ZA is MIA.

 

[Deanoblado]

Hi guys

for the last two weeks ive been having serious issues on my line, router would disconnect every few hours caused by the new sync software they implemented ( this is what we think might be the cause), Charl set me back to original profile, this sorted my line drops but my latency/internet experience is through the roof. i'm talking about >3000ms through the roof. Its not always the case but seems to happen whenever i wanna sit down to connect to work or stream some TV shows. aka whenever i wanna use the internet.

Anyone else have these kind of issues in JHB north? Charl has been very helpful so far but i think they so busy now that i takes a while to get to everyone.

 

[MagicDude4Eva]

I have the same issue. Fault logged on 27/11 (Friday). Get a SMS on 29/11 (Sunday) morning that a technician is working on it. Still no resolution and no-one is able to tell me what's wrong. Telkom_ZA is MIA.

This is so frustrating - line is down for the 7th day now. Escalated every day. Telkom has rotated technicians, but yet anyone has to actually attend to the problem or confirm what it is. My initial request that Johannesburg Water damaged the line outside my house is just being ignored. I am burning through 3G data like crazy and most evenings it is faster to drive to the office and finish work than to struggle with an unstable VPN connection via 3G.

Add to this the death-glares I get from SO ("I can not watch my series on Netflix/Showmax") and the child ("Do you think Telkom will fix the line before January? Fallout 4 download says it will take another 10 days").

In the past (about 6 months ago) I used to have a far superior Telkom support experience - not quite sure what happened since then as everyone I speak to seems to just make empty promises or just not be bothered to work. @Charl seems to be the only guy running Telkom support.

 

[Icemanbrfc]

Charl for Telkom CEO! On second thoughts, if he becomes CEO the last bit of quality support will be gone.

 

[MagicDude4Eva]

/Meh: Just spoke to Telkom again and was now told that my escalation has been escalated as the escalation response from the engineer was "Due to high workload we have no idea when we will attend to your problem".

 

[lestoran]

Also been waiting 2 weeks for a fault to even be attended to. Same "high load" answer you got. :-(

Stating to wonder if it would not be faster (and cheaper) to cancel and re-apply.

 

[squirrel]

@TelkomZA sent you a PM about my issue. I've been waiting 1 month for fixed line to be installed

 

[ArrieOos]

Onedrive is maxing out your upload and you need to limit the speed, see here: http://www.nextofwindows.com/how-to-limit-upload-traffic-bandwidth-in-onedrive

Are you saying that when my 0.4Mbps upload is maxed out, it also affects my available 3.5Mbps download capability?

My download speed goes from 3.5Mbps to 0.17Mbps???

Is that a basic rule ISP's apply or limited to Telkom?

 

[MickZA]

Is that a basic rule ISP's apply or limited to Telkom?

Neither, it's an ADSL limitation exacerbated by poor program design in the case of Onedrive. Microsoft would like to believe the entire world runs on 100Mbps unlimited accounts.

You see the same effect on torrent clients when the upload speed isn't limited.

 

[ArrieOos]

Neither, it's an ADSL limitation exacerbated by poor program design in the case of Onedrive. Microsoft would like to believe the entire world runs on 100Mbps unlimited accounts.

You see the same effect on torrent clients when the upload speed isn't limited.

Thanx @ MickZA, so to confirm: upload and download affect each other, if you use 100% of you upload, you have (close to) 0% available for download. Limit your upload to 50% (of max) and you have ~50% available (of max) for download?

 

[hexium]

Hi there TelkomZA. My line has been dead since the 19th of last month. I logged a call that same day, got an escalation number a few days later..was promised by the call centre that they would phone me back on a later date. I've even messages @TelkomZA on twitter (30Nov-1Dec), but still no luck. The initial fault is still open. Both my ADSL and my telephone is dead.

 

[MickZA]

Limit your upload to 50% (of max) and you have ~50% available (of max) for download?

No, it's more technical than that. Limit your upload to around 50% and it will have minimal impact on download.

See first answer to the same question here - http://superuser.com/questions/375887/should-uploading-a-file-on-dsl-kill-the-download-speed

 

[ArrieOos]

No, it's more technical than that. Limit your upload to around 50% and it will have minimal impact on download.

See first answer to the same question here - http://superuser.com/questions/375887/should-uploading-a-file-on-dsl-kill-the-download-speed

thx MickZA for taking the trouble to explain this one for me, i trust other Office365 users will gain from this conversation.

 

[Brentontw]

So I've had an ongoing issue the past few days, I have a 4mbps Telkom line and contract and the internet works perfectly fine until aroun 14:00 then my modem says I have internet, I can ping addresses but I cannot browse. This persists till around 17:00 then the internet returns to normal functioning. It happens on all the devices connected to this line, I have tried restarting and resetting the modem, both of which achieved nothing. Does anyone have any idea what could be causing this, it is highly annoying.