TelkomZA

K

krustyrsa

Senior Member
Joined
Oct 16, 2015
Messages
626
Would like to thank Charl for helping me with my line!:D...upgraded from a 4Mbps line to 8Mbps and asked to lock it at 5Mbps, after upgrading and downgrading twice because tech support couldnt help me with my request..Charl the line works like a dream m8.. havent had a drop since the upgrade and the SNR values stay above 10 db as expected.. except for today sadly, I saw two techs with an unbranded grey opel corsa bakkie opening telkom's underground drains ,dont what they were doing, and now my ATT has gone up, but not by much. Any way my point is I'm glad I found this forum, keep up the good work dude :)...people, if you need help upgrading or have line issues this is the guy to speak to!!
 
Icemanbrfc

Icemanbrfc

Honorary Master
Joined
Jul 28, 2011
Messages
20,851
krustyrsa said:
Would like to thank Charl for helping me with my line!:D...upgraded from a 4Mbps line to 8Mbps and asked to lock it at 5Mbps, after upgrading and downgrading twice because tech support couldnt help me with my request..Charl the line works like a dream m8.. havent had a drop since the upgrade and the SNR values stay above 10 db as expected.. except for today sadly, I saw two techs with an unbranded grey opel corsa bakkie opening telkom's underground drains ,dont what they were doing, and now my ATT has gone up, but not by much. Any way my point is I'm glad I found this forum, keep up the good work dude :)...people, if you need help upgrading or have line issues this is the guy to speak to!!
Click to expand...
Is there an 8mbps line?
 
I

IceOgre007

Active Member
Joined
Jun 14, 2012
Messages
75
Help Needed!

Good day,

I logged a call with Telkom and I cant get any answers from Telkom, I need your help please.

218ATK171115

Your help is appreciated.
 
Elax

Elax

Senior Member
Joined
Aug 26, 2003
Messages
839
Is there a uncapped ADSL alternative from Telkom if they don't want to install because of cable theft?
 
Noob-Noob

Noob-Noob

Executive Member
Joined
Feb 1, 2010
Messages
7,030
Charl AKA TelkomZA, its been a pleasure working through you. Hours of struggling with incompetent people on the line with no joy, and you managed to fix everything in a few PM's, I wish everyone at Telkom was as resourceful and helpful as yourself.

Thanks for everything, you have my gratitude!!
 
Icemanbrfc

Icemanbrfc

Honorary Master
Joined
Jul 28, 2011
Messages
20,851
Lament said:
Charl AKA TelkomZA, its been a pleasure working through you. Hours of struggling with incompetent people on the line with no joy, and you managed to fix everything in a few PM's, I wish everyone at Telkom was as resourceful and helpful as yourself.

Thanks for everything, you have my gratitude!!
Click to expand...
+1000000000000000
 
N

nan0s0ldier

Well-Known Member
Joined
Sep 19, 2013
Messages
190
Lament said:
Charl AKA TelkomZA, its been a pleasure working through you. Hours of struggling with incompetent people on the line with no joy, and you managed to fix everything in a few PM's, I wish everyone at Telkom was as resourceful and helpful as yourself.

Thanks for everything, you have my gratitude!!
Click to expand...

+1. Telkom needs to hire a few of him and they'll be sorted quick quick
 
SiR_BP

SiR_BP

Senior Member
Joined
Apr 30, 2015
Messages
606
Lament said:
Charl AKA TelkomZA, its been a pleasure working through you. Hours of struggling with incompetent people on the line with no joy, and you managed to fix everything in a few PM's, I wish everyone at Telkom was as resourceful and helpful as yourself.

Thanks for everything, you have my gratitude!!
Click to expand...

Totally agree. Whenever I needed help from Charl he always went that extra mile.

Great help!!!
 
Icemanbrfc

Icemanbrfc

Honorary Master
Joined
Jul 28, 2011
Messages
20,851
User52 said:
8mbps uncapped is R697/month from afrihost. Includes line and data. :)
Click to expand...

nah need to see pricing with Telkom.. I have my data with Afrihost, and i want to go capped. i see the 8mbps line with AH is around 369 rand. so im hoping Telkom is a little cheaper, or there abouts in terms of pricing
 
H

hashbrown99

Expert Member
Joined
Jun 10, 2006
Messages
3,053
Hi TelkomZA

Please help. I have the following fault logged since 18/10/2015 - # 565059634 for a line that keeps dropping and resynching with upload speed higher than download speed - still open and no resolution in sight. I was called by one technician who said he didn't understand why I was having problems as the exchange as it had allegedly just been upgraded. :confused:
 
D

Deckert

Well-Known Member
Joined
Jan 13, 2004
Messages
386
Eldoraigne 012-653-xxxx port adjustments?

Hi TelkomZA,

I've always been fantastically happy with my DSL line (I still am), but I noticed something this morning that concerns me. At about 5:15am this morning it's as if somebody adjusted/redesigned something on my DSL port. My SNR figures suddenly changed and my latency jumped from 12ms average to 32ms average.

The log and the graph shows it in detail. My SNR has always been around 10.x down and 12.x up. This morning it jumped dramatically as can be seen below:

Nov 17 09:50:01 ADSL2+ SNR (dB): 10.6 12.0 Rate (Kbps): 10239 1023
Nov 17 10:00:01 ADSL2+ SNR (dB): 10.8 12.0 Rate (Kbps): 10239 1023
Nov 17 10:10:01 ADSL2+ SNR (dB): 10.4 12.0 Rate (Kbps): 10239 1023
Nov 17 10:20:01 ADSL2+ SNR (dB): 10.4 12.0 Rate (Kbps): 10239 1023
Nov 17 10:30:01 ADSL2+ SNR (dB): 10.6 12.0 Rate (Kbps): 10239 1023
:
:
Nov 23 04:10:01 ADSL2+ SNR (dB): 10.4 12.1 Rate (Kbps): 10239 1023
Nov 23 04:20:01 ADSL2+ SNR (dB): 10.4 12.2 Rate (Kbps): 10239 1023
Nov 23 04:30:01 ADSL2+ SNR (dB): 10.4 12.2 Rate (Kbps): 10239 1023
Nov 23 04:40:01 ADSL2+ SNR (dB): 10.3 12.3 Rate (Kbps): 10239 1023
Nov 23 04:50:01 ADSL2+ SNR (dB): 10.2 12.1 Rate (Kbps): 10239 1023
Nov 23 05:00:01 ADSL2+ SNR (dB): 10.1 12.1 Rate (Kbps): 10239 1023
Nov 23 05:10:02 ADSL2+ SNR (dB): 10.2 12.3 Rate (Kbps): 10239 1023
Nov 23 05:20:02 ADSL2+ SNR (dB): 6.6 15.3 Rate (Kbps): 10238 947
Nov 23 05:30:01 ADSL2+ SNR (dB): 6.6 15.4 Rate (Kbps): 10238 947
Nov 23 05:40:01 ADSL2+ SNR (dB): 6.7 15.2 Rate (Kbps): 10238 947
Nov 23 05:50:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:00:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:10:01 ADSL2+ SNR (dB): 6.8 15.2 Rate (Kbps): 10238 947
Nov 23 06:20:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:30:01 ADSL2+ SNR (dB): 6.8 15.3 Rate (Kbps): 10238 947

I used to be able to sync at 15Mbit down/1.2Mbit up. Now it's (still) 15Mbit down, but 947kbit up. I know I shouldn't be complaining, but as I understand it, an SNR of 6.x on the down-link is rather borderline whereas 10.x is a lot more acceptable. I'm worried about stability moving forward.

telkom-ping-2015-11-23.jpg

I am pinging the first-hop outbound (105.228.0.5). Would appreciate any insights into this sudden change. There wasn't any weather or other anomalies at this time, so my first instinct is to say that the copper itself is fine.

Was there any planned work on the exchange early this morning (of the 23rd)?

thanks in advance,
--deckert
 
H

Hein69

Well-Known Member
Joined
May 11, 2014
Messages
210
Deckert said:
Hi TelkomZA,

I've always been fantastically happy with my DSL line (I still am), but I noticed something this morning that concerns me. At about 5:15am this morning it's as if somebody adjusted/redesigned something on my DSL port. My SNR figures suddenly changed and my latency jumped from 12ms average to 32ms average.

The log and the graph shows it in detail. My SNR has always been around 10.x down and 12.x up. This morning it jumped dramatically as can be seen below:

Nov 17 09:50:01 ADSL2+ SNR (dB): 10.6 12.0 Rate (Kbps): 10239 1023
Nov 17 10:00:01 ADSL2+ SNR (dB): 10.8 12.0 Rate (Kbps): 10239 1023
Nov 17 10:10:01 ADSL2+ SNR (dB): 10.4 12.0 Rate (Kbps): 10239 1023
Nov 17 10:20:01 ADSL2+ SNR (dB): 10.4 12.0 Rate (Kbps): 10239 1023
Nov 17 10:30:01 ADSL2+ SNR (dB): 10.6 12.0 Rate (Kbps): 10239 1023
:
:
Nov 23 04:10:01 ADSL2+ SNR (dB): 10.4 12.1 Rate (Kbps): 10239 1023
Nov 23 04:20:01 ADSL2+ SNR (dB): 10.4 12.2 Rate (Kbps): 10239 1023
Nov 23 04:30:01 ADSL2+ SNR (dB): 10.4 12.2 Rate (Kbps): 10239 1023
Nov 23 04:40:01 ADSL2+ SNR (dB): 10.3 12.3 Rate (Kbps): 10239 1023
Nov 23 04:50:01 ADSL2+ SNR (dB): 10.2 12.1 Rate (Kbps): 10239 1023
Nov 23 05:00:01 ADSL2+ SNR (dB): 10.1 12.1 Rate (Kbps): 10239 1023
Nov 23 05:10:02 ADSL2+ SNR (dB): 10.2 12.3 Rate (Kbps): 10239 1023
Nov 23 05:20:02 ADSL2+ SNR (dB): 6.6 15.3 Rate (Kbps): 10238 947
Nov 23 05:30:01 ADSL2+ SNR (dB): 6.6 15.4 Rate (Kbps): 10238 947
Nov 23 05:40:01 ADSL2+ SNR (dB): 6.7 15.2 Rate (Kbps): 10238 947
Nov 23 05:50:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:00:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:10:01 ADSL2+ SNR (dB): 6.8 15.2 Rate (Kbps): 10238 947
Nov 23 06:20:01 ADSL2+ SNR (dB): 6.7 15.3 Rate (Kbps): 10238 947
Nov 23 06:30:01 ADSL2+ SNR (dB): 6.8 15.3 Rate (Kbps): 10238 947

I used to be able to sync at 15Mbit down/1.2Mbit up. Now it's (still) 15Mbit down, but 947kbit up. I know I shouldn't be complaining, but as I understand it, an SNR of 6.x on the down-link is rather borderline whereas 10.x is a lot more acceptable. I'm worried about stability moving forward.

View attachment 318033

I am pinging the first-hop outbound (105.228.0.5). Would appreciate any insights into this sudden change. There wasn't any weather or other anomalies at this time, so my first instinct is to say that the copper itself is fine.

Was there any planned work on the exchange early this morning (of the 23rd)?

thanks in advance,
--deckert
Click to expand...

I have also noticed a big change in ping to my exchange. Usually I get 7-8ms to my exchange, but now its 43ms at lowest. I game a lot and definitely see a big disadvantage.
 
D

Deckert

Well-Known Member
Joined
Jan 13, 2004
Messages
386
Strange said:
How long do you guys generally wait for a response from TelkomZA?
Click to expand...

I can imagine that TelkomZA is quite busy, but the work they do is very good. They are not bound by any SLA or minimum response time period. As such I, personally, don't "expect" a response - I report in this forum and when a problem is not general, I'll PM them with some more specific details. They do eventually get around to it though.

--deckert
 
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