Web Africa Home Uncapped Feedback

You know one thing I find very strange is WA are always very quick to respond to an issue on these forums, but aside from the initial 'we're looking into it', they never come back to it. Lately, the only time Jeff responds is to tell someone to mail him their account details or to say that he's 'looking into it'.

Strange.
 
Graal said:
You know one thing I find very strange is WA are always very quick to respond to an issue on these forums, but aside from the initial 'we're looking into it', they never come back to it. Lately, the only time Jeff responds is to tell someone to mail him their account details or to say that he's 'looking into it'.

Strange.
Click to expand...

:D
Indeed.
 
10mbps price dropped from R1699 to R1299, Thank you Web Africa.
Although I did notice that the line rental increased from R300 - R400.

But all in all a R300 saving pm. Well done! MWEB, make your move.
 
froot said:
Bye WA (wave).
Click to expand...

And it's official. I am no longer a WebAfrica customer.

Four months of problems and one month of paying R599 for an account that was never used.

I don't know what the future holds, but somehow, for me, I don't think WebAfrica will ever be in it again.

Thank you for your help, WAJeff and waroop. It was lovely interacting with you; I only wish it did some good.

/thread unsubscribed.
 
:sick:
They actually made me pay for that horrendous account I was on last month. The debit order went off last night.
 
Hi all,

Just a quick announcement, we've officially allocated our upgrades to our network and will be running trials around the rolling windows soon - will have more detailed information about this a bit later, no ETA on this yet.
Can you please drop us a line with some feedback if you've seen any improvements over the course of early this morning/ today.
 
Wow cant even stream video so bad this account is, so the question is do I also need a home pro account for streaming too?
 
Pity - with the price drop on 10mbps uncapped accounts I was ready to give this a go for a month to check it out - but the sheer amount of overwhelmingly negative feedback here and in other threads has made me decide to not even bother.
 
Hi, I would just like to say the quality of the 1mb Uncapped service has declined considerably in the last couple of months. It has got to the point where i can't stream videos and logging in to steam takes forever. The line is not a problem as i have a capped account with another ISP that works flawlessly. Please improve your service or i will be forced to change to another ISP
 
Getting 26kb/s on youtube - not throttled on 4mb uncapped :mad: sigh.
 
I tried a 1 meg mweb uncapped account today on my 4 meg line and i must say that my overall experience in terms of latency was much better than my 30gb capped webafica account. Even though the webafrica account has no speed limits apart from my line speeds.

I already cancelled my webafrica account due to the constant slow speeds and lack of truthful information from their support staff regarding what appears to be capacity issues on webafrica.

Had i been told straight from the beginning that you are working on getting more capacity to resolve the issue, the outcome would be very different as i can understand delays in getting the extra capacity. What i dont understand is why there is no mention of extra capacity from the support staff, yet i've heard about it on multiple occasions on the forums. This being around the same time i had an active ticket on your system...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X