Web Squad ISP

[websquadza]

Had no connection since yesterday morning (Bluff, Durban). All I've been told is that its a Zoom issue and its been allocated to them but I've got nothing other than that. Not sure if Web Squad aren't giving me more feedback or if Zoom isn't giving them anything to tell me. Either way its becoming very frustrating.

I’ve checked on this. We are still waiting for feedback from Zoom fibre. The team will be in touch shortly.

 

[r00igev@@r]

We just saw a 50% drop in peering traffic in JHB across both NAP paths. We're investigating to see what happened. Traffic levels seem to have restored.

I'm seeing those from other ISPs on an intermittent basis as well.
Here is my log:


I think there is something happening at NAP.

 

[Krazee]

I just joined Websquad this month, I'm on a 1000/200 with Vumatel Aerial in JHB (Roodepoort)

Been testing the last couple of days and this is what I've noticed:
I cant push past 500-600mbps on my line, whether that's locally or internationally
My pings are all over the place, local and international , I don't understand how I can have so much jitter within JHB, as well as a ton of loss in CS:GO on our local servers.
International performance isn't great, getting 100-150mbps with a download manager. (Hetzner 10gb Test file from their site)
Google Drive backups seem to be rate limited to 100mbps , used to max this on old ISP.


After last nights maintenance, at 2am I started getting what I used to get on other ISP's , 930ish/197.
From this morning its back down to 700-800mbps , which is an improvement, but not where I think it should be and leads me to wonder if Websquad is having capacity issues.

My first impression of Websquad thus far isn't great , but I'm hoping Websquad can resolve these issues.

 

[Zodiak]

Is there an outage of some sort in North Riding. Unable to load certain sites including Speedtest.net

 

[Zodiak]

Appears to be a DNS issue or international outage, can't load any international sites at all

 

[blaine666]

Appears to be a DNS issue or international outage, can't load any international sites at all

Same issue here.

 

[Zodiak]

Can't even log a ticket on the Web Squad site, taking forever to load pages

 

[tracee]

I am having the same issues in Roodepoort, can't access certain sites and can do local speed tests, but won't allow me to do International speed tests on ookla

 

[Fcon_Vpro]

My issues seem to be packet loss related:

Start: 2021-11-04T15:14:51+0200
HOST: fcon_vpro              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.lan                 0.0%  1000    1.7   1.6   0.5   3.1   0.3
  2.|-- as-vuma.jb-is-bry-01.za.w  0.0%  1000    3.7   6.8   3.1 214.6   9.0
  3.|-- 160.119.224.101           55.4%  1000    4.4   8.7   4.0 153.3  13.6
  4.|-- 160.119.224.102           22.7%  1000   17.7  18.7   4.0 208.0  21.2
  5.|-- core.cr-xe-01.jb1.za.ws.n  0.0%  1000    3.7   4.0   2.1 214.4  10.5
  6.|-- core.pe-xe-ix01.jb1.za.ws  0.0%  1000    3.4   4.0   2.3 115.5   6.0
  7.|-- 196-60-9-113.ixp.joburg    0.0%  1000    5.0   5.6   3.7 342.6  15.1
  8.|-- 172.253.65.179             0.1%  1000    3.4   5.6   2.7 267.6  17.8
  9.|-- 172.253.66.1               0.1%  1000    4.2   5.6   3.3 179.6  11.1
 10.|-- dns.google                 0.1%  1000    3.6   4.7   2.4 243.7  11.0

 

[blaine666]

Something to do with WebSquad as my failover Cool Ideas is loading perfectly fine.

 

[8tpg88]

Same in Benoni, many sites not loading

 

[Zodiak]

Yup, still sitting with the same issue

 

[tracee]

Same, unable to submit a ticket, the support section of their site is not loading for me either, I am not sure if I should tag him to come and see these. @websquadza
Ok, I tagged, I do apologize if you are busy working on it, just want to get some feedback if possible, as we can't submit tickets

 

[Zodiak]

Websquad, please help, I can't open work related links.....

 

[websquadza]

We’re investigating. Apologies for the delayed feedback. Will
Have an update asap.

 

[websquadza]

We’re investigating. Apologies for the delayed feedback. Will
Have an update asap.

Issue seems isolated to our AEX NNI (which explains Vuma/Evotel issues). We’re working with their NOC now

 

[websquadza]

My issues seem to be packet loss related:

Start: 2021-11-04T15:14:51+0200
HOST: fcon_vpro              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.lan                 0.0%  1000    1.7   1.6   0.5   3.1   0.3
  2.|-- as-vuma.jb-is-bry-01.za.w  0.0%  1000    3.7   6.8   3.1 214.6   9.0
  3.|-- 160.119.224.101           55.4%  1000    4.4   8.7   4.0 153.3  13.6
  4.|-- 160.119.224.102           22.7%  1000   17.7  18.7   4.0 208.0  21.2
  5.|-- core.cr-xe-01.jb1.za.ws.n  0.0%  1000    3.7   4.0   2.1 214.4  10.5
  6.|-- core.pe-xe-ix01.jb1.za.ws  0.0%  1000    3.4   4.0   2.3 115.5   6.0
  7.|-- 196-60-9-113.ixp.joburg    0.0%  1000    5.0   5.6   3.7 342.6  15.1
  8.|-- 172.253.65.179             0.1%  1000    3.4   5.6   2.7 267.6  17.8
  9.|-- 172.253.66.1               0.1%  1000    4.2   5.6   3.3 179.6  11.1
 10.|-- dns.google                 0.1%  1000    3.6   4.7   2.4 243.7  11.0

Losses seem to stem from the handover here.

Something to do with WebSquad as my failover Cool Ideas is loading perfectly fine.

Failover FNO? Trying to see if this is isolated to our AEX port or generalised.

 

[websquadza]

Websquad, please help, I can't open work related links.....

Can you send me a pm with a link, just want to test from core please

 

[Zodiak]

Can you send me a pm with a link, just want to test from core please

Heya, can't send it as it is our work related intranet link and not allowed to share, however, an example of a site that won't load is rt.com and webex for a meeting ai had earlier

 

[websquadza]

Heya, can't send it as it is our work related intranet link and not allowed to share, however, an example of a site that won't load is rt.com and webex for a meeting ai had earlier

Can you check on these again?