Web Squad ISP

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Savy561 said:
@websquadza I know this isn't websquad related but please could you take one more a look at these 2 updated MTR results on my Father line in PE?

From my understanding the first hop is equipment related and the second hop is vumatel related, is that correct? And if so, seing as there is loss on both of those hops wouldn't that mean that simply migrating IPS'S wouldn't entirely fix the problem? One last thing is that his line is at it's worst at night during peak hours if that helps.
Click to expand...
Your average latencies are high... for both first and second hops. I'd be willing to bet there's local wifi issues (could be frequency, could be router) as well as issues with your line to the street. Sort out the wifi and then maybe log a call for your ISP to request an optic levels test?
 
abudabi said:
Your average latencies are high... for both first and second hops. I'd be willing to bet there's local wifi issues (could be frequency, could be router) as well as issues with your line to the street. Sort out the wifi and then maybe log a call for your ISP to request an optic levels test?
Click to expand...
Thanks, I'll let him know to do so:thumbsup:. My father is rather lazy when it comes to tech related problems and often just lives with it rather than troubleshooting so probably better to switch ISP'S and have a more knowledgeable ISP work with him to resolve the issue as supersonic reminds me of dealing with telkom :rolleyes:
 
Savy561 said:
@websquadza I know this isn't websquad related but please could you take one more a look at these 2 updated MTR results on my Father line in PE?

From my understanding the first hop is equipment related and the second hop is vumatel related, is that correct? And if so, seing as there is loss on both of those hops wouldn't that mean that simply migrating IPS'S wouldn't entirely fix the problem? One last thing is that his line is at it's worst at night during peak hours if that helps.
Click to expand...
Apologies for the delayed response here. The first hop is your dad's router - in the case of the second image, the packets dropped between your dad's pc and the router (possibly a bad wifi link). In the first image, we see packet loss to the BNG. If it were a Vuma issue, all clients in the area would be affected. As per your post the other day, his ISP tends to move traffic to a secondary BNG in JHB when this one gives issues. s
So more likely a congestion issue. Loss on the second hop can point to two issues: FNO issues getting the packets to the ISP, or ISP BNG issues.
 
websquadza said:
Apologies for the delayed response here. The first hop is your dad's router - in the case of the second image, the packets dropped between your dad's pc and the router (possibly a bad wifi link). In the first image, we see packet loss to the BNG. If it were a Vuma issue, all clients in the area would be affected. As per your post the other day, his ISP tends to move traffic to a secondary BNG in JHB when this one gives issues. s
So more likely a congestion issue. Loss on the second hop can point to two issues: FNO issues getting the packets to the ISP, or ISP BNG issues.
Click to expand...
OK so first thing to do is get him off of supersonic and onto websquad. Thanks for the help with this, I really appreciate it.:thumbsup:
 
Hi @websquadza are you guys sure you dont have issues in the Kenridge area. Getting serious packet loss on your / LIT network.
 
13.|-- 166-69-148-197.as37497.za.net 20.0% 10 149.3 161.9 149.3 249.2 35.3
14.|-- core.cr-01.cp1.za.ws.net.za 30.0% 10 149.5 149.6 149.5 149.7 0.0
15.|-- as-vuma.cp-is-br-01.za.ws.net.za 50.0% 10 157.7 164.3 151.6 197.8 19.3
16.|-- 160.119.233.129 20.0% 10 153.3 180.1 151.4 262.0 46.3
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
 
Kryptonite said:
Hi @websquadza are you guys sure you dont have issues in the Kenridge area. Getting serious packet loss on your / LIT network.
Click to expand...
Kryptonite said:
13.|-- 166-69-148-197.as37497.za.net 20.0% 10 149.3 161.9 149.3 249.2 35.3
14.|-- core.cr-01.cp1.za.ws.net.za 30.0% 10 149.5 149.6 149.5 149.7 0.0
15.|-- as-vuma.cp-is-br-01.za.ws.net.za 50.0% 10 157.7 164.3 151.6 197.8 19.3
16.|-- 160.119.233.129 20.0% 10 153.3 180.1 151.4 262.0 46.3
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
Click to expand...

Can you PM me source/dest IPs so we can look into it a little further?
 
Looking Clean now.

9.|-- 30844-ld8-ix.equinix.com 0.0% 10 7.8 12.2 7.8 35.9 9.5
10.|-- be-7.luk-pe1-gsw.liquidtelecom.net 0.0% 10 148.5 148.6 148.3 149.0 0.0
11.|-- xe-0-0-2-1.lza-pe2-cpt.liquidtelecom.net 0.0% 10 148.4 150.4 148.3 165.2 5.2
12.|-- te-0-3-0-21.lza-pe1-cpt.liquidtelecom.net 0.0% 10 148.4 148.4 148.3 148.7 0.0
13.|-- 41.175.243.111 0.0% 10 149.8 149.7 149.6 149.8 0.0
14.|-- 166-69-148-197.as37497.za.net 0.0% 10 149.7 149.7 149.6 149.8 0.0
15.|-- core.cr-01.cp1.za.ws.net.za 0.0% 10 149.7 149.7 149.6 149.9 0.0
16.|-- as-vuma.cp-is-br-01.za.ws.net.za 0.0% 10 175.8 171.2 151.7 195.0 13.9
17.|-- 160.119.233.129 0.0% 10 151.8 152.5 151.6 154.6 0.8
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
 
websquadza said:
Are you still seeing this loss? Can you please PM me the source and dst IP?

Thanks
Click to expand...
All clear now thanks!

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              172.28.0.1 -    0 |   49 |   49 |    0 |    1 |   10 |    2 |
|          as-vuma.cp-gwf-03.za.ws.net.za -    0 |   49 |   49 |    2 |    6 |   32 |   11 |
|             core.as-01.cp1.za.ws.net.za -    0 |   49 |   49 |    0 |    1 |   15 |    0 |
|        core.pe-xe-ip01.cp1.za.ws.net.za -    0 |   49 |   49 |    0 |    2 |   15 |    1 |
|           165-69-148-197.as37497.za.net -    0 |   49 |   49 |    0 |    1 |   10 |    2 |
|           162-68-148-197.as37497.za.net -    0 |   49 |   49 |    0 |    2 |   15 |    1 |
|            14-71-148-197.as37497.za.net -    0 |   49 |   49 |  143 |  145 |  164 |  145 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
| vodafone-level3-200g.london1.level3.net -    0 |   49 |   49 |  215 |  217 |  226 |  221 |
|                     ae3-pcr1.aet.cw.net -    0 |   49 |   49 |  219 |  223 |  249 |  220 |
|                     ae5-pcr1.adr.cw.net -    0 |   49 |   49 |  219 |  224 |  267 |  228 |
|                          195.89.106.206 -    0 |   49 |   49 |  219 |  221 |  235 |  220 |
|  po110.bs-b.sech-ams.netarch.akamai.com -    0 |   49 |   49 |  219 |  225 |  376 |  229 |
|a72-52-1-167.deploy.static.akamaitechnologies.com -    0 |   49 |   49 |  219 |  225 |  376 |  229 |
|ae121.access-a.sech-ams.netarch.akamai.com -    0 |   49 |   49 |  219 |  222 |  235 |  221 |
|                          93.191.172.242 -    0 |   49 |   49 |  219 |  221 |  234 |  220 |
|a72-52-21-100.deploy.static.akamaitechnologies.com -    0 |   49 |   49 |  149 |  150 |  165 |  150 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Kryptonite said:
Looking Clean now.

9.|-- 30844-ld8-ix.equinix.com 0.0% 10 7.8 12.2 7.8 35.9 9.5
10.|-- be-7.luk-pe1-gsw.liquidtelecom.net 0.0% 10 148.5 148.6 148.3 149.0 0.0
11.|-- xe-0-0-2-1.lza-pe2-cpt.liquidtelecom.net 0.0% 10 148.4 150.4 148.3 165.2 5.2
12.|-- te-0-3-0-21.lza-pe1-cpt.liquidtelecom.net 0.0% 10 148.4 148.4 148.3 148.7 0.0
13.|-- 41.175.243.111 0.0% 10 149.8 149.7 149.6 149.8 0.0
14.|-- 166-69-148-197.as37497.za.net 0.0% 10 149.7 149.7 149.6 149.8 0.0
15.|-- core.cr-01.cp1.za.ws.net.za 0.0% 10 149.7 149.7 149.6 149.9 0.0
16.|-- as-vuma.cp-is-br-01.za.ws.net.za 0.0% 10 175.8 171.2 151.7 195.0 13.9
17.|-- 160.119.233.129 0.0% 10 151.8 152.5 151.6 154.6 0.8
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
Click to expand...
Will check why this is coming in via LIT, they're an upstream of an upstream, but not particularly fond of their paths. Thanks for confirming.
 
Small blip from Vumatel trenced now back up again Springs

Effected PC and BritBox
 
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