Telkom Complaints Department

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prozak

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Hi,

I just had an unintelligible phone call from a lady named Mpumi, claiming to be from Telkom. She was stumbling and mumbling through her sentences, and I could not make much sense of it except that I must pay R 1600 additional to the phonebill I have just paid yesterday, or I would be disconnected. I suspect that this may have something to do with my recent DSL installation. However, as I could not understand Mpumi, I asked to speak to her supervisor: "No superwiser, is not her today I is call on behalf. I help you cause you must pay before monday".
I asked again for the supervisor, it was declined again. I asked her for her name, she would not give me her surname. I asked for her employee number, and she started shouting at me. Needless to say, I did not get it: "it is nothing do with you".

Now, I did call the account department, and discovered that Mpumi was indeed from Telkom, not just some nutjob crankcaller. However, they would not give me anymore information; nor tell me where I could complain.

Does anyone know of a Telkom complaints department (I cannot find one on their website either) or must one just complain to ICASA?

greets

prozak
 
Complaints department Many it's huge call 10210

That is the crux of many gripes I have with Telco....CALL CENTRES a bunch of underpaid,overstressed imbisils acting as customer care, technical support etc. All the numbers I used to have got changed. You cannot get to a Telco representative, manager, CEO, politician, C@nt etc. Thats the trick, frustrate You till You give up. They never call Supervisor.

That is why to get 1024 enabled I called 0800 375 375.. week later no Response. On Monday call same order were not generated. Called no in PTA, CPT, DBN....Moral were the ADSL installation were not signed off so no order can be done to Upgrade ISDN from ASDL512 to ADSL1024. Took a lady in Durban 10 minutes to update paperwork, called me with order no. Called PTA again (now 11:30 AM) were enabled 1024 @t 6PM. The old way that worked for us. Only problem now is to get the same bandwidth internationally as ADSL384 :mad: :mad: :mad: :mad:
 
AntiThesis said:
Perhaps the phone lines caved under the enormous pressure?
Click to expand...

Cant catch maybe late hours.. You are refering to ????
 
Telkom Customer Cares Number

Hi guys ... This is high line custome care!

0800 600 126
 
modsquad008 said:
Hi guys ... This is high line custome care!

0800 600 126
Click to expand...

Tried using them before, and they just put me through to the idiots I tried to complain about.

I then wrote a letter to ICASA. After a month of nagging, they actually did something about it. A Telkom lady called the next day, promised installation dates in the future...

It was an exercise of no use.

Then my account went bad (because a technician reported he did complete the installation when he did not) and it took my almost 5 hours to sort that out.

Seems as if the only thing to do when Telkom goes bad, is to sulk until they wake up.

I also had the "support line" people telling me they had no supervision. Turned out that if a "first line consultant" calls a supervisor, it is a bad mark against them.
 
I called that number at 15:45 .... recorded message said that "This service only operates during office hours" ....

I Want THOSE office hours !!!
 
THe only High lines I know is to deal dirct with DBN generating orders and PTA for installations. The rest ,,,,,,,,,,,,??
 
BlobNow said:
I called that number at 15:45 .... recorded message said that "This service only operates during office hours" ....

I Want THOSE office hours !!!
Click to expand...

Ya, i have phoned those telkom number at random times during the day, and i OFTEN get that same message, you cant even count on telkom to be at work :( :mad:
 
people need to start RECORDING Telkom's operators in action.

By now we should be building up a frightening and funny audio library of classic Telkom operators stumbling through their job requirements.
Come on folks. A cord or two linked to your phoneline, and record these Telkom people, and lets put it online, so that the world can hear what we have to deal with..
 
telkom complaint

Hi, I applied for a line with telkom after closing the one i had before because i was moving to a new place. I have been waiting for any form of communication from them for about ten days and no one has bothered to communicate. I have asked who i can speak to so that i can just cancel the whole thing and have my money refunded but no one seems to know who i should speak to. in the mean time, am loosing business.
 
Telkom Mobile Call Centres

:mad::mad::mad:

Well people I had it now...

Ive been trying to get a mobile number restored after it was cancelled without anybody notifying me or communicate to me from Telkom regarding the account
I paid outstanding amount required , I logged a case number.
Account was settled as required. After 2 weeks line was still cancelled and I had to phone them, they replied lines were never restored, I had open another call to get it restored
Now a month later, Lines still not restored , I phone and was told they could not restore the lines for there is a payment outstanding.
The payment outstanding is for last debit during the cancellation
Now I have to pay for a month the line were not is used, no service no communication
And you are not allowed to speak to a manager or billing department or anybody from accounts
I can understand why, cause of problems like this
Anybody have an idea who to contact or phone, or do I now also have to go to ICASA??

We use these lines for support calls and now everybody thing we closed
 
There is a Telkom rep here, he is very helpful. Although I haven't actually had my issue resolved by him. Maybe he has as much luck with Telkom as customers do. PM him, at least he gives the illusion of progress, and is cheaper than therapy.
 
Telkom is ridiculous. I've been without a landline and internet for over 2 weeks now because apparently there is something wrong with the underground cables in woodlands, PMB. I called about 10 days ago, which took hours to get through and lots of airtime since I don't have a landline, to find out when it will be fixed, they said they have sent someone out to sort it out. It's now 2 weeks since it started and still nothing. I got sent a customer satisfaction sms a few days ago which is funny because usually you'd send that out after you fix the problem. This needs to be sorted out soon as I use the Internet for varsity work purposes
 
Your call centre is useless – there is not one human available to talk to – only “canned voices”. Even on this website, there is nowhere to report a fault .I have been without a service for more than 4 months . No wonder people all switch to mobile phones – if Telkom continues like this, you will be bankrupt and without customers soon. My cell number:<removed>
I cancelled my 8ta contract and changed to Cell C 6 months ago.Since I cancelled my 8ta contract, I have been unable to receive calls from a landline. I am informed by Cell C that this is a technical matter that Telkom has to correct. Please see to it urgently because I use my phone for business and I need to receive landline calls. Thank you
 
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billed R1200 over 3 months for redundant WiFi in which they failed to cancel

I upgraded my WiFi to the uncapped LTE and the modem was delivered on the first week of December.I was told when I accepted the contract and when the modem was delivered that a technician will call me and my Antenna will be installed within 7 working days . After the seven days I called 10210 where I had to wait 45 minutes for them to answer and say its not their department and transfer me again.After finally getting trough to the right department it was logged and I was to receive a call withing five days.I kept calling every five days and logging it again until giving up(last case #17378007 on Jan 14).What really ticked me of was their accounts department.I was billed for the month of December for my old WiFi and adsl line (The gentleman that I spoke to when i signed up said he will cancel it by the end of November).The accounts department said they couldn't help as it can only be done trough emailing [Email Removed] .I filled in the cancellation form and emailed it to the email provided on the form,they called back immediately to ask about the cancellation (Very quick when it comes to cancellation)I was billed again for Jan and Today for Feb.This is R1200 for something I'm not even using
 
These company's do as they please. They are accountable to no one and they don't care. Take it or leave it. Like dstv Telkum mtn all alike. They don't care if they mess up stuff up ruin your day.... Untouchables
 
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