SAOL customer support deteriorating

J

jamieb

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Hi,

I've been trying to reach SAOL's customer support over the past few days, to no avail. I wait for 30 minutes on their call system, only to receive a constantly ringing line. Clearly, SAOL is not the company is used to be.
 
jamieb said:
Hi,

I've been trying to reach SAOL's customer support over the past few days, to no avail. I wait for 30 minutes on their call system, only to receive a constantly ringing line. Clearly, SAOL is not the company is used to be.
Click to expand...
You can try to reach them in this thread - it seems like they or someone (marko) representing them reply in there.
 
jjtoymachine said:
makro my speed is very slow over the past 3 hours, any idea why? any issues your side?
Click to expand...

I will investigate, and see if it is on our side or not.
 
[email protected] said:
That is correct, let me know what your problem is, and I will try and assist.

Regards.
Click to expand...

Ok, I fail to see why SAOL has to answer their customer problems on this forum...............surely SAOL should just answer their phones.

Since when did this forum become a SAOL problem reporting forum?:mad:
 
:) just for the record I'm looking at switching ISP's so seeing these type of threads is helpfull to me in my quest
 
st3ve said:
:) just for the record I'm looking at switching ISP's so seeing these type of threads is helpfull to me in my quest
Click to expand...

Well, at least when you change ISP's you will know to come here for your complaints.;)
 
SAOL is dreadfully slow ATM. Distro i'm downloading is currently running at 7kb/s. If i switch to AYCE, its running at 45kb/s - this is not good enough!.
 
My problem about making calls about complaints of this nature:
1. There shouldnt be a problem to start of with
2. Phone is not my prefered choice of medium, when i am busy working
3. 30mins of my life to hear someone say "I will try see what is wrong", is really not my style
 
I wonder, what one should do if he been charged single session ten times and as result of that his account capped? Call saol, post support request, post problem on myadsl (I posted this in next saol related thread) and solution will be some time during next week or so, during holydays or weekends there is no support or reply. It looks to me as real support problem (from customers point of view).
 
jjtoymachine said:
My problem about making calls about complaints of this nature:
1. There shouldnt be a problem to start of with
2. Phone is not my prefered choice of medium, when i am busy working
3. 30mins of my life to hear someone say "I will try see what is wrong", is really not my style
Click to expand...

Have to agree with this.. Web africa 4 tha win! :D
 
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