DStv smartcard replacement confusion
Notifications to have DStv smartcards exchanged have left some subscribers wondering what is expected of them
DStv smartcard replacement confusion
DStv smartcard replacement confusion
Notifications to have DStv smartcards exchanged have left some subscribers wondering what is expected of them
ja well... no.comment
The mind boggles...
R85 reconnection fee because MC decided you MUST do something for them by x date... lovely.
the whole point of DSTV for many people is because they are in middle of nowhere... meaning the nearest multihoice is a few 100 km's away... they should be sending us the new cards with a courier free if they want this to happenOriginally Posted by B.O.F.H.
Ha ha ha. They've taken their cue from government and the RICA episode. Just another indicator of how MC views their CUSTOMER base. Jump minions, or we'll hit you with a stick. How about an R85 discount for getting in our cars and driving out our petrol for the privilege of staying your CUSTOMERS.
A little rudeness and disrespect can elevate a meaningless interaction to a battle of wills and add drama to an otherwise dull day.
-Calvin
More MultiChoice Madness... fast becoming one of the most hated companies in South Africa.
getting rid of DSTV was the best thing ever..
Bitfarm FTW
First the software upgrade that disabled my universal remote and now another nice FU from DSTV.
Just wait till Telkom sorts out my line speed issues & I'll be an ex DSTV subscriber.
Why don't they send the smart cards out with registered mail?
The DStv guide shows up just fine every month via regular mail.
It is ridiculous to place the burden on the customer (and make them incur additional expenses) to fix something that wasn't broken to begin with.
Last edited by Roadrunner; 03-07-2012 at 10:59 AM.
Only reason I still have DSTV is for my rugby and cricket...
They could just put it in with the magazine which comes through post
We've received a statement from MultiChoice that no disconnections are taking place, meaning that their agents are spreading misinformation among subscribers.
EDIT: It's worth noting that MultiChoice agents are not spokespeople for MultiChoice.
I've added the following below the article:
MultiChoice has contacted MyBroadband to state that the reports of subscribers being cut off after the deadline they receive are inaccurate, and that no reconnection fee is therefore payable as no disconnection takes place. MultiChoice also emphasised that recordings on PVRs are not lost.
Last edited by Jan; 03-07-2012 at 01:42 PM.
Since the last time I upgraded a smartcard (not to long ago) I get only get sound and no picture on channel 108, have to pull the card out and put it back in to get a picture.
entia non sunt multiplicanda praeter necessitatem
Sounds like an anti-piracy thing - So the paying customers now need to waste their time and resources to stand in a queue and swap out a sim card at no benefit to themselves and then after they get home have to re-pair the sim card to the decoder (another wait on a phoneline) - If Multichoice's previous sim cards are less secure then surely then Multichoice should actually rather figure out a more convenient method for their customers.
The irony of this is that the majority of these sim cards are older and thus they are loyal, long-term customers who are now getting pissed off.
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