Afrihost Fibre Feedback

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[MENTION=192591]AfriMan[/MENTION] can you ask the portal dev people to add a media query for the invoices section, float right to be removed on large screens? That lack of alignment bugs me as it's a really easy fix.
float right bug.png
Just unticked this:
fix.GIF

Still annoyed that I have to log into the portal to view invoices.
Should be able to embed: https://clientzone.afrihost.com/en/my-billing/invoices-html/#number# and that directs to log in, after logging in I go to the invoice rather than just throwing me into the client zone and I have to go search. And I'd still prefer getting the pdf as I store the invoices on my side as well.
 
Johnatan56 said:
[MENTION=192591]AfriMan[/MENTION] can you ask the portal dev people to add a media query for the invoices section, float right to be removed on large screens? That lack of alignment bugs me as it's a really easy fix.
View attachment 544827
Just unticked this:
View attachment 544829

Still annoyed that I have to log into the portal to view invoices.
Should be able to embed: https://clientzone.afrihost.com/en/my-billing/invoices-html/#number# and that directs to log in, after logging in I go to the invoice rather than just throwing me into the client zone and I have to go search. And I'd still prefer getting the pdf as I store the invoices on my side as well.
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You speaking a foreign language to me ;)

Will definitely ask our Dev geniuses to take a look :)
 
Here is a weird one: I'm unable to access the Emirates website via fibre Internet. Changed PCs, browsers, cleared caches, restarted, etc., no change.

But I have no issues doing so if I use my mobile data (also on Afrihost).

Screenshot_20180816-102826.jpeg
 
Connection drops to less than 1/10th speed in the night.

10Mbps Afrihost fibre via OpenServe in PMB.

This has been happening the past few weeks, approx every 3rd day. I get up in the night to start downloads and find the line is running very slowly. Speedtest 0.5Mbps. I reset the router and the Nokia fibre device and line goes back to rated speed. Normally after midnight, but last night at 23h30 it had started the go-slow, ( reboot devices, back to normal ) and again this morning at 05h30 it was terminally slow. DNS settings are the Afrihost ones.

It is getting annoying and painful. Any help? Or is it the OpenServe fools playing with their networks at night? It is almost like when you reach your cap and get slowed down to virtually nothing.
 
Ianf1 said:
No contact from Openserve yet. There were guys installing Fibre in the building and when I asked if they are from Openserve they said yes.
Another business in the same building say they have ordered from Webafrica and are also waiting.
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It depends on their order list. I doubt that they assign orders based on being in the same complex - more likely it;s according to sign up date.
 
AfriMan said:
It depends on their order list. I doubt that they assign orders based on being in the same complex - more likely it;s according to sign up date.
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This was so long ago. I eventually got fibrehoods fibre with Iconnect whiach has subsequently been taken over by Cellc Fibre.
 
Lol, so you think deleting my posts about you lying (having a misunderstanding) to your Fibre customers for months about the rollover of data and the "always in-progress development" (another misunderstanding) to cater for it will make it all better for you ?
 
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Peter_J said:
Connection drops to less than 1/10th speed in the night.

10Mbps Afrihost fibre via OpenServe in PMB.

This has been happening the past few weeks, approx every 3rd day. I get up in the night to start downloads and find the line is running very slowly. Speedtest 0.5Mbps. I reset the router and the Nokia fibre device and line goes back to rated speed. Normally after midnight, but last night at 23h30 it had started the go-slow, ( reboot devices, back to normal ) and again this morning at 05h30 it was terminally slow. DNS settings are the Afrihost ones.

It is getting annoying and painful. Any help? Or is it the OpenServe fools playing with their networks at night? It is almost like when you reach your cap and get slowed down to virtually nothing.
Click to expand...


No response???
 
AfriGenie said:
Oh no! :( Do you have a traceroute I can look at?
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Completely unacceptable, considering bringing this up with the ISPA. Constant packet loss and 190+ pings on a fibre line, ridiculous.

Some random pathetic route, not the normal routing you provide, i assume to cut costs. But i assume because ive brought this up, it will magically clear itself soon, way of the road they say.
 

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Routes seem to be reverted back to the decent ones, how strange, isnt it. Thanks.
 
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Draken said:
Completely unacceptable, considering bringing this up with the ISPA. Constant packet loss and 190+ pings on a fibre line, ridiculous.

Some random pathetic route, not the normal routing you provide, i assume to cut costs. But i assume because ive brought this up, it will magically clear itself soon, way of the road they say.
Click to expand...

What's wrong with that ping to Europe? 170 is the absolute best you can expect, depending on the total route.
 
Draken said:
Completely unacceptable, considering bringing this up with the ISPA. Constant packet loss and 190+ pings on a fibre line, ridiculous.

Some random pathetic route, not the normal routing you provide, i assume to cut costs. But i assume because ive brought this up, it will magically clear itself soon, way of the road they say.
Click to expand...

Which Fibre provider are you with at the moment?
 
Ho3n3r said:
What's wrong with that ping to Europe? 170 is the absolute best you can expect, depending on the total route.
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Im talking more about the packet loss im getting. Look at the screenshot i provided, there is 17% packet loss on the one jump, that is completely unacceptable.

Nothing is more frustrating than playing online games on EU servers, and having 17% of my upstream packets simply get lost, i would prefer to play with 300ms and no packet loss, as anyone would who understands networking.
 
Hi Afriman, Afrigenie

Please help!! My fibre line/connection went down early Thursday evening - reported the issue with Afrihost and I believe a support ticket was logged with Openserve.

I urgently need my internet up as I use it to do work from home.

I have not up to date received any feedback.

Please if you can provide feedback or speed up support it would be much appreciated.

Thanks
 
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