Afrihost Mobile Delivery Feedback Thread

AfriMan ... I definitely need your intervention, because it seems that the guys at MDS are complete idiots.

On Tuesday we received a noticed that the parcel was dispatched for delivery on that day. We immediately responded and stated clearly that there were two periods during the course of the day that we were in prescheduled meetings and would not be able to accept delivery. What does MDS do, the guy pitches at the time that we are not available.

Ok, so they said they'll try again. I called the MDS hotline number and they dsaid that they'll try delivery again today (Thursday). I clearly stated that we are in meetings for the afternoon and that delivery has to be done by 13.30. They agree and confirm that was the instructions to the driver.

I phone MDS at 12.30, getting a bit concerned. They assure me that it will be there before 13.30.

13.30 comes and goes, no delivery. I call MDS and they say 14.30, but now I'm not available. It's now 15.30 and still no delivery guy.

Are the guys at MDS completely incompetent. Surely where there is a prescheduled arrangement with time constraints, these should take priority.

I would like to escalate this officially, please let me know how this can be done.
 
Paperweight said:
Hi Afriman,

Got my device an hour ago. Much smaller and more portable than I thought. Is there a way to force 3G only?
Click to expand...

There is. You can follow these steps:-


Go to http://192.168.1.1/ (while connected to your MiFi), type in the password ("admin") and then click on "Settings" in the top Menu:
Under Dial-up, "Mobile Connection": set "Connection Mode:" to "Manual"
Under Dial-up, "Network settings": set "Preferred mode:" to "3G only"
Under Dial-up, "Mobile Connection": change "Connection Mode:" back to "Auto"
 
JayN said:
AfriMan ... I definitely need your intervention, because it seems that the guys at MDS are complete idiots.

On Tuesday we received a noticed that the parcel was dispatched for delivery on that day. We immediately responded and stated clearly that there were two periods during the course of the day that we were in prescheduled meetings and would not be able to accept delivery. What does MDS do, the guy pitches at the time that we are not available.

Ok, so they said they'll try again. I called the MDS hotline number and they dsaid that they'll try delivery again today (Thursday). I clearly stated that we are in meetings for the afternoon and that delivery has to be done by 13.30. They agree and confirm that was the instructions to the driver.

I phone MDS at 12.30, getting a bit concerned. They assure me that it will be there before 13.30.

13.30 comes and goes, no delivery. I call MDS and they say 14.30, but now I'm not available. It's now 15.30 and still no delivery guy.

Are the guys at MDS completely incompetent. Surely where there is a prescheduled arrangement with time constraints, these should take priority.

I would like to escalate this officially, please let me know how this can be done.
Click to expand...

Sorry about this. We know that there have been a few incidents like this and we truly apologise. Definitely should not be the ways things goes. I'm sure there are reasons from the couriers side - but at the end of the day if it's ruining your experience, then it's not cool.

Drop me a PM - I'll escalate this to MDS management for their feedback :(
 
AfriMan said:
There is. You can follow these steps:-


Go to http://192.168.1.1/ (while connected to your MiFi), type in the password ("admin") and then click on "Settings" in the top Menu:
Under Dial-up, "Mobile Connection": set "Connection Mode:" to "Manual"
Under Dial-up, "Network settings": set "Preferred mode:" to "3G only"
Under Dial-up, "Mobile Connection": change "Connection Mode:" back to "Auto"
Click to expand...

Ah, that's a much better way. I didn't realise the option could be activated by setting it to manual.
 
Maverick Jester said:
Is it normal that a week after ordering, my parcel has not yet been packed?
Click to expand...

If you paid by debit order, it can take up up 5 business days for payment to clear. Also we did have some issues with a new batch of SIMS that delayed packing of new shipments - but that should be sorted out now :)
 
Mobile three arrived today as promised and very impressed with MDS.

Updated my address details to include intersection to make the driver's life simplified as he couldn't find the address last time, the delivered the first package, then 4hours later get the latest wayBill number with the updated details.
 
FlashSA said:
Now that we know there CAN be several devices in the back of the bike, how does he manage NOT to be hijacked?!
Click to expand...

Yesterday when the driver delivered my MiFi parcel(First delivery of the day) he had approx about 50 or more to deliver strictly MiFi devices. He wishes he had the contract :) He was about to carry on with journey but I whistled at him to stop.

I couldn't buy this excuse that they couldn't find my location.
 
Hopefully my Mobile 3 Sim will be delivered this week. Tomorrow it will be 2 weeks since I placed my order.
 
RichardG said:
Mobile three arrived today as promised and very impressed with MDS.

Updated my address details to include intersection to make the driver's life simplified as he couldn't find the address last time, the delivered the first package, then 4hours later get the latest wayBill number with the updated details.
Click to expand...

Glad to hear yours is finally with you. How about a few speed tests now? ;)
 
rph72 said:
Hopefully my Mobile 3 Sim will be delivered this week. Tomorrow it will be 2 weeks since I placed my order.
Click to expand...

We're really sorry about these lengthy delays. We're doing everything possible to try and sort this out.

Drop me a PM, I'll find out what I can for you :(
 
According to ClientZone, my SIM was handed to the courier at 16:28 on the 12th... At 8:32 on the 14th, this was in my inbox:

"Greg ,

I've got bad news.

And also a little good news that'll hopefully help soothe the pain of the bad.

First the bad news: Your Afrihost Mobile SIM will only be delivered through the course of next week.

I am gutted as I was really hoping that you'd have your SIM already - Unfortunately our courier has a backlog of deliveries and were not able to get your SIM to you this last week as we had hoped.

There were a bunch of factors that contributed to this:

The biggest was that there was far more demand at our Mobile launch than we expected.

And one of the consequences of this was that MDS Collivery, our couriers, had far more deliveries to make than we had budgeted for.

But I'm not trying to make excuses.

You are our client and I take full responsibility for letting you down.

And now for the good news:

As a small token to show you how sorry we are - and to hopefully make it up to you - we are going to be DOUBLING THE GBs of your affected Mobile account for the month of October.

For NO extra cost or obligation.

I am sincerely sorry.

MDS will continue to do their best to get your SIM to you as soon as they can.

As I hope you know, we are completely committed to delighting you with every aspect of our service - and in this case we have definitely not lived up to our own high expectations and have let you down.

I sincerely hope that when you do get your SIM, our mobile data will bring you such joy that the pain of waiting a few extra days for it will be quickly forgotten.

Thank you for your patience and understanding.

Sorry again.

Warm regards

Gian Visser
CEO, Afrihost"

One internetz to Afrihost IMO. :D
 
I take my hat off to Gian and the Afrihost team for having the balls to apologise when things are not going the way they should and for also putting their money where their mouth is (compensating with extra data).

Well done to them all! I hope you get your sim's soon!
 
Ockie said:
@ Afriman .... all my bills arive by email. Is it alright if a print out my Vodacom Statement that reflects my physical address?
Click to expand...

Yup, that's all good. As long as it has your name and confirms your address we're fine :)
 
FlashSA said:
I take my hat off to Gian and the Afrihost team for having the balls to apologise when things are not going the way they should and for also putting their money where their mouth is (compensating with extra data).

Well done to them all! I hope you get your sim's soon!
Click to expand...

Thanks for understanding! When things do go wrong we'll always try our best and make amends :)
I'm sure your SIM will arrive ASAP, keep us posted!
 
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