Afrihost MTN Fixed LTE-A Thread

I'm really sorry about the poor experience so far.

Can I just check that you are connecting at the location where the device was delivered and you coverage check was done?
Yes that is correct, can I dm you my account number and you can look into it.
 
@AfriMan , I want to sign up for the MTN Fixed-LTE service for my mother. However, signing up on the website does not give an option of choosing activation date and we only need the service activated from 1st January as the current ADSL is set to cancel 31st December.

Please advise the process
 
@AfriMan , I want to sign up for the MTN Fixed-LTE service for my mother. However, signing up on the website does not give an option of choosing activation date and we only need the service activated from 1st January as the current ADSL is set to cancel 31st December.

Please advise the process

We don't have that feature (though it's a good suggestion).

For now I would recommend signing up as close to month end as possible. We can usually deliver within 5-7 working days. Depends on the deliveries in the area.
 
We don't have that feature (though it's a good suggestion).

For now I would recommend signing up as close to month end as possible. We can usually deliver within 5-7 working days. Depends on the deliveries in the area.
Would it be faster to sign up at the Afrihost centre in Rivonia?
 
We definitely do want to try to assist you - not helping out clients is definitely not a winning strategy :( I am truly sorry that we haven't helped up to now.

With MTN, you have to ensure that you are using the SIM in an eligible device and that it's being used at the location it was delivered to.

I know you are frustrated and feel it may be insincere, but I promse that if you PM me I will do my absolute best to help you get online.
Thanks for the help Afriman its working again
 
So the sim has not been blocked switching to another tower in the same town. This would have happened anyways as the fixed LTE tower has started going down due to load shedding as the diesel in the generator has run out. So its seems as though there is some kind of preset radius and that switching between towers inside this radius is allowed.
 
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Huawei B525 or ZTE MF286C?

I see the ZTE has a battery as well which would come in handy during loadshedding.
 
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Been a week since I got the service . Was getting 30 to 50Mbps down . From this morning , not even 1Mbps, ping around 500ms+ :-( anyone else having issues ? I've logged a support ticket. Will see what happens.
 

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Been a week since I got the service . Was getting 30 to 50Mbps down . From this morning , not even 1Mbps, ping around 500ms+ :-( anyone else having issues ? I've logged a support ticket. Will see what happens.
Nope still good this side ( at the moment), although LS as it is heading may may v well bring any internet experience to an abrupt end.
 
Nope still good this side ( at the moment), although LS as it is heading may may v well bring any internet experience to an abrupt end.
Load shedding could be the reason why it's messed up here. Something must have went haywire at the tower.
 
Load shedding could be the reason why it's messed up here. Something must have went haywire at the tower.
Battery backup dead or worse...stolen.
Who knows, it's become a moving Boswell Wilkie Circus hourly...
 
My Afrihost Pure LTE SIM arrived this morning on schedule and it activated within 30 minutes. Speeds are currently around 40Mbps down and 10Mbps up without doing any signal optimisation. The service is currently much better than what I was receiving from both Rain Fixed LTE and Telkom prepaid LTE bundles.

I will do more tests later this afternoon during the 4PM loadshedding session to see how it holds up. At this stage I am very happy with the service and very pleased to have switched over from Rain Fixed LTE.
 
Update: Didnt go well.. i misplaced my ID book a while back.. and they refuse to use anything other than the orignal for RICA and acceptance. Oh well.
cancellation done
 
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Update: Didnt go well.. i misplaced my ID book a while back.. and they refuse to use anything other than the orignal for RICA and acceptance. Oh well.
cancellation done
How long a while back? did you order a replacement?
 
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