Afrihost - Pure Fibre Feedback Thread

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@AfriMan

Ok, there is seriously something not right with AH and apex legends. I usually play on my vox account but recently i switched to my AH one and i get these intermittent time outs from the game where i get kicked. Last it happened I was in a ranked match, 11 kills into it and it timed out while i was in battle :mad:. I have a feeling these time outs are also the reason why my nordvpn was having drops while playing apex legends as well. Anyone else experiencing this as well? This is on openserve in cape town.

Edit: It looks like the issue could be with my router. Iv dialed the afrihost connection directly on my pc and i haven't experienced any timeouts yet. Will need to do some more testing to confirm.

Edit 2: Ok it appears it is the router thats doing it, when i have my vox account connected through the router it does the same thing.
 
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Loppas said:
@AfriMan

Ok, there is seriously something not right with AH and apex legends. I usually play on my vox account but recently i switched to my AH one and i get these intermittent time outs from the game where i get kicked. Last it happened I was in a ranked match, 11 kills into it and it timed out while i was in battle :mad:. I have a feeling these time outs are also the reason why my nordvpn was having drops while playing apex legends as well. Anyone else experiencing this as well? This is on openserve in cape town.
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Can't say that I noticed anything unusual. I don't play Apex though I mostly play League of Legends and Paladins on EUW servers and haven't noticed anything weird except for the increased latency obviously.

I do however get the NordVPN lag spikes and it believe it's because of NordVPN that allows p2p on all it's servers.

I actually bought a $2 Windscribe vpn custom plan. Gives unlimited data and 2 locations I chose ZA and UK. Been testing it out and seem to be working well for gaming. Maybe give the trial a go and see how it works out.
 
Morning. I'm desperate & new on forum so I hope I'm on right route here. Been off regularly and now completely since Wednesday. I'm a consultant and my own small company. My tools... connectivity and my car! Afrihost has been very nice over phone.... Thats it...and sadly not giving updates or correct details on outage issues. They're always asking for feedback on their service...what service been with Afrihost just on 5 years. Sent Gian mails already.... nothing. I get Afrihost is only middleman but then make sure you can support! It's been month end....I have reports to get out working ridiculous times to survive!
Now I'm unable to work...sorry Mr client...no can do. It's crippling my small business....and others too who's trying to contribute to our economy in SA ... Maybe take on 2-3 unemployed people... TT Connect is the absolute worst provider.... now I hear Vumatel is not better. Vox seems to be "working well"..... a relative term! Try and sign up....good luck.
So....is there anybody here that I can speak to and not a robot system because Afrihost does not take calls over a weekend you need to WhatsApp!!! .....vwho can advise... just get the true facts and lead times? Hotspot only takes me so far! I'm told I won't get out of my TT Connect contract.....sorry TT Connect you may bully some people.... I'm not 1 of them thanks.
 
Linric said:
Morning. I'm desperate & new on forum so I hope I'm on right route here. Been off regularly and now completely since Wednesday. I'm a consultant and my own small company. My tools... connectivity and my car! Afrihost has been very nice over phone.... Thats it...and sadly not giving updates or correct details on outage issues. They're always asking for feedback on their service...what service been with Afrihost just on 5 years. Sent Gian mails already.... nothing. I get Afrihost is only middleman but then make sure you can support! It's been month end....I have reports to get out working ridiculous times to survive!
Now I'm unable to work...sorry Mr client...no can do. It's crippling my small business....and others too who's trying to contribute to our economy in SA ... Maybe take on 2-3 unemployed people... TT Connect is the absolute worst provider.... now I hear Vumatel is not better. Vox seems to be "working well"..... a relative term! Try and sign up....good luck.
So....is there anybody here that I can speak to and not a robot system because Afrihost does not take calls over a weekend you need to WhatsApp!!! .....vwho can advise... just get the true facts and lead times? Hotspot only takes me so far! I'm told I won't get out of my TT Connect contract.....sorry TT Connect you may bully some people.... I'm not 1 of them thanks.
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you should have a plan B then for times like this like LTE (rain uncapped for R250, pure LTE 30GB for R199?), or if you're on TT then LTE should be plan A.
 
e4et said:
Does anyone know if the lead time really is 4 to 6 weeks from ordering to have the fibre installed in house? I signed up through frogfoot yesterday and ordered the 10/10 pure fibre. There is already a termination box right outside the apartment, so imagine only splicing from there to within the apartment. Haven't heard anything from either frogfoot or Afrihost het, though.
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It really depends on the provider and their resources in your area. We're generally seeing lead times decrease, some providers are able to install very quickly.

We should be in touch with you regularly through the process to let you know how things are moving. If we haven't been, please PM so I can get someone from our Ops team to give you some feedback.
 
Loppas said:
@AfriMan

Ok, there is seriously something not right with AH and apex legends. I usually play on my vox account but recently i switched to my AH one and i get these intermittent time outs from the game where i get kicked. Last it happened I was in a ranked match, 11 kills into it and it timed out while i was in battle :mad:. I have a feeling these time outs are also the reason why my nordvpn was having drops while playing apex legends as well. Anyone else experiencing this as well? This is on openserve in cape town.

Edit: It looks like the issue could be with my router. Iv dialed the afrihost connection directly on my pc and i haven't experienced any timeouts yet. Will need to do some more testing to confirm.

Edit 2: Ok it appears it is the router thats doing it, when i have my vox account connected through the router it does the same thing.
Click to expand...

Glad you found the issue. I know we've chatted about latency, but dropouts should definitely not be happening at all.

Out of interest, is it an Afrihost router, and how are you solving the issue?
 
Linric said:
Morning. I'm desperate & new on forum so I hope I'm on right route here. Been off regularly and now completely since Wednesday. I'm a consultant and my own small company. My tools... connectivity and my car! Afrihost has been very nice over phone.... Thats it...and sadly not giving updates or correct details on outage issues. They're always asking for feedback on their service...what service been with Afrihost just on 5 years. Sent Gian mails already.... nothing. I get Afrihost is only middleman but then make sure you can support! It's been month end....I have reports to get out working ridiculous times to survive!
Now I'm unable to work...sorry Mr client...no can do. It's crippling my small business....and others too who's trying to contribute to our economy in SA ... Maybe take on 2-3 unemployed people... TT Connect is the absolute worst provider.... now I hear Vumatel is not better. Vox seems to be "working well"..... a relative term! Try and sign up....good luck.
So....is there anybody here that I can speak to and not a robot system because Afrihost does not take calls over a weekend you need to WhatsApp!!! .....vwho can advise... just get the true facts and lead times? Hotspot only takes me so far! I'm told I won't get out of my TT Connect contract.....sorry TT Connect you may bully some people.... I'm not 1 of them thanks.
Click to expand...

I totally get where you are coming from, and I apologise for Afrihost not putting you at ease and communicating.

Ultimately we have to reply on the providers to resolve any physical or technical faults on the line - which this seems to be. How quickly they can resolve it will really depend on their resources in your area and their internal process. My experience is that generally they are pretty good, but some technical problems can be more difficult than others.

I am sure we can get some information and updates for you. Please drop me a PM.

As someone suggested, if this is mission critical for you to always have connectivity, a back up solution may be a good idea. You can get Fixed LTE from R199. You can always get a small base package and topup only when you need it. Alternatively, a prepaid SIM with mobile data might work, but then you're looking at R69 per GB vs R4-R6 per GB on Fixed.
 
AfriMan said:
Glad you found the issue. I know we've chatted about latency, but dropouts should definitely not be happening at all.

Out of interest, is it an Afrihost router, and how are you solving the issue?
Click to expand...

The issue is still ongoing unfortunately. I'v tried 2 different TP-link archer routers and the afrihost provided dlink one, so im not convinced its the router. It could potentially be an issue with the lan cable coming into my room which i need to confirm by plugging directly into the main router and perform some testing. The thing that really sucks is that its intermittent, it could be an hour or it could be 20 minutes and then all of a sudden it gets a drop out.

One thing i do know is that if i dial the pppoe directly from my pc i don't get issues from what iv seen.
 
Loppas said:
The issue is still ongoing unfortunately. I'v tried 2 different TP-link archer routers and the afrihost provided dlink one, so im not convinced its the router. It could potentially be an issue with the lan cable coming into my room which i need to confirm by plugging directly into the main router and perform some testing. The thing that really sucks is that its intermittent, it could be an hour or it could be 20 minutes and then all of a sudden it gets a drop out.

One thing i do know is that if i dial the pppoe directly from my pc i don't get issues from what iv seen.
Click to expand...

Might be a DHCP conflict - if that's a thing.

Very weird. Please let us know how you fixed it.
 
I was still browsing and suddenly my internet went down. Logged into the router and it is complaining about the username and password. I am on openserve in PE. Can any rep please help me?
 
skusku said:
I was still browsing and suddenly my internet went down. Logged into the router and it is complaining about the username and password. I am on openserve in PE. Can any rep please help me?
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Me too. Also Openserve in PE.
 
Glad to know its not only me. How/where do we notify afrihost of the issue? Whatsapp is offline, chats are offline...
 
I have never experienced such service from AFRIHOST THE WORST i have ever faced. So many time my issue was esculated (EXCUSES) to Mitchell's Fibre and nothing has been done to my newly installed line. I have been waiting 3 whole days for them to tell me that my fibre line needs to provisioned and up till now i have had no call or email asking what is wrong or even any technical support regarding my issue. I seriously think that AFRIHOST needs to start getting their priories straight and catch awake up because i am planning on speaking with the Ombusman regarding their false advertising and poor and negligent regard for satisfying first time or their existing customers. It was told to me that it would be a quick and easy process, but the trouble that i have getting my fibre line to work was nothing but the worst experience i have ever experienced in my entire life. Will never recommend AFRIHOST To none of my friends and family.
 
skusku said:
Glad to know its not only me. How/where do we notify afrihost of the issue? Whatsapp is offline, chats are offline...
Click to expand...
I have never experienced such service from AFRIHOST THE WORST i have ever faced. So many time my issue was esculated (EXCUSES) to Mitchell's Fibre and nothing has been done to my newly installed line. I have been waiting 3 whole days for them to tell me that my fibre line needs to provisioned and up till now i have had no call or email asking what is wrong or even any technical support regarding my issue. I seriously think that AFRIHOST needs to start getting their priories straight and catch awake up because i am planning on speaking with the Ombusman regarding their false advertising and poor and negligent regard for satisfying first time or their existing customers. It was told to me that it would be a quick and easy process, but the trouble that i have getting my fibre line to work was nothing but the worst experience i have ever experienced in my entire life. Will never recommend AFRIHOST To none of my friends and family.
 
Rickster said:
Why are you using a VPN to play a game that has no local servers, that makes no sense.
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The routing to eu on afrihost sucks to the apex legends servers. Using a vpn i can get 155-160ms instead of 200ms on certain servers.
 
So is there an actual issue with OS in PE ?? Internet is STILL down for me...
 
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