Afrihost - Pure Fibre Feedback Thread

[esmile]

I'm talking about the ISP side

That's debateable, if it was, my data would have been auto populated on Vuma's side based on what I provided. They got it wrong the first time

 

[esmile]

I'm talking about the ISP side

That's debateable, if it was, my data would have been auto populated on Vuma's side based on what I provided. They got it wrong the first time

 

[Fjorko]

That's debateable, if it was, my data would have been auto populated on Vuma's side based on what I provided. They got it wrong the first time

Vuma is not an ISP - they are a FNO

 

[esmile]

Vuma is not an ISP - they are a FNO

You missing the point dude. In order for data to get from AH to Vuma, it was manually done, by who....the ISP

But I'm not going into this further, it's going to be a waste of both of our times

 

[STORMERSFAN]

Looks like I will be watching openview HD tonight

 

[Fjorko]

You missing the point dude. In order for data to get from AH to Vuma, it was manually done, by who....the ISP

But I'm not going into this further, it's going to be a waste of both of our times

Yeah - ok dude, that must be a vuma thing then - on openserve, after the technician left my house, i called my ISP at the time ( CISP), and when i put the phone down - i literally put my details into my router and i was up and running - no manual work done there ...

 

[JibbersCrabst]

So I decided to take a pure fibre package. In the checkout, I selected migration of existing line. In my clientzone, it says: order being processed -

"Congratulations! Your order has been placed with Vuma Aerial and is being processed. A line installation is required, Vuma Aerial will be in touch regarding this. Once your line is installed you will be connected via Afrihost. We will notify you when everything is up and running."

Is this just a standard response to any order or is there a problem with the order I placed?

 

[Vernon]

So I decided to take a pure fibre package. In the checkout, I selected migration of existing line. In my clientzone, it says: order being processed -

"Congratulations! Your order has been placed with Vuma Aerial and is being processed. A line installation is required, Vuma Aerial will be in touch regarding this. Once your line is installed you will be connected via Afrihost. We will notify you when everything is up and running."

Is this just a standard response to any order or is there a problem with the order I placed?

I was told to ignore that, that the mailer is incorrect.

 

[esmile]

Yeah - ok dude, that must be a vuma thing then - on openserve, after the technician left my house, i called my ISP at the time ( CISP), and when i put the phone down - i literally put my details into my router and i was up and running - no manual work done there ...

When I went with RocketNet the first time it was exactly like that, done and dusted in a couple hours, completely different now when migrating. Not blaming AH completely, but somewhere between AH and Vumatel, this process went completely south and now I'm sitting with no internet connection whatsoever. Vumatel says can take up to 48 hours, which could mean Monday only if you look at it from a working days point of view

 

[STORMERSFAN]

@AfriFella where art though.. M. I. A

 

[Vernon]

Not blaming AH completely, but somewhere between AH and Vumatel, this process went completely south and now I'm sitting with no internet connection whatsoever. Vumatel says can take up to 48 hours, which could mean Monday only if you look at it from a working days point of view

The kids need their Fortnite fix. I'd never hear the end of it if we were to be without a connection until next week.

 

[STORMERSFAN]

The kids need their Fortnite fix. I'd never hear the end of it if we were to be without a connection until next week.

Have the same problem here.. Don't forget APEX as well

 

[STORMERSFAN]

Where's GIAN.. Can't he help??WhatsApp chat says I must wait 24hrs

 

[HauntingAngel]

Hi all. So my Telkom was cancelled this morning and I’ve used Afrihost PPPoE to login but I’m still getting my old Telkom line speed.

When I emailed Afrihost about it they said

“Please connect your laptop to your ONT (FIbre box with light indicators) via a LAN cable.

Please use the following steps to activate your Fibre package :

In your address bar enter activate.afrihost.com
Use your Cell Number
You'll receive an OTP, Please use it in the provided field.”

So I tried that and I couldn’t connect directly through the ONT so I set up a dial-up with the Afrihost login details and I have internet access through the ONT but when I go to activate.afrihost.com I get this:


Does anyone have some advice/ know what I should do?

 

[Vernon]

@AfriFella where art though.. M. I. A

I've PM'd them from much earlier today. Not a peep.

 

[AfriFella]

@AfriFella where art though.. M. I. A

Hey STORMERSFAN
I am always here for you, sorry for the delay.

I have looked into your profile. It seems that we submitted the migration request 2 days earlier which caused the order to be rejected. We have submitted another request since the line has been released. I will relay the feedback as soon as possible.

 

[Seeyou]

I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:

Hi

Thanks for your mail.

As you are a migrated customer, you have 3 months free for the Fibre package that you have signed up. Already your account has been added with a discount to reverse the invoice for the month of 1st August.

If you need any further assistance please get back to us,

Have a great day ahead.

Thank you!

Is AH not doing the credit anymore? Would be a little misleading if so.

 

[STORMERSFAN]

I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:



Is AH not doing the credit anymore? Would be a little misleading if so.

Can't be.. It supposed to include cancelation fee and activation fee as well as 3 months free fibre(first month is pro-rata) .. If they start this nonsense..I'll be gone in 6 months..

 

[STORMERSFAN]

I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:



Is AH not doing the credit anymore? Would be a little misleading if so.

@cavedog

 

[AfriFella]

I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:



Is AH not doing the credit anymore? Would be a little misleading if so.

Hey Seeyou
You are absolutely right about that, migrations are 3 months free. In terms of crediting the cancellation charges, please send us the cancellation invoice from your previous provider and proof of payment to [email protected] and we'll pass the credit.