Afrihost - Pure Fibre Feedback Thread

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Seeyou said:
I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:



Is AH not doing the credit anymore? Would be a little misleading if so.
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They still do the credit as it is still on the website. If they don't then yeah agree it's misleading. There are quite a few people that got the credit myself included and @sand_man and a couple others too. Maybe email Afriman the invoice and ask him to forward the invoice to Wendy so she can credit the cancellation fee. Wendy was a star and sorted me out. Email [email protected]
 
cavedog said:
They still do the credit as it is still on the website. If they don't then yeah agree it's misleading. There are quite a few people that got the credit myself included and @sand_man and a couple others too. Maybe email Afriman the invoice and ask him to forward the invoice to Wendy so she can credit the cancellation fee. Wendy was a star and sorted me out. Email [email protected]
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Can I send it while I'm waiting for ah to complete migration?
 
Seeyou said:
I think @AfriMan may still be on study sabbatical, so I'm posting here for @AfriFella or whoever may see it. I was under the impression migrations were 3 months free, plus credit on any cancellation/migration costs.

I emailed accounts@afrihost the invoice for my cancellation period at CISP, and got this response:



Is AH not doing the credit anymore? Would be a little misleading if so.
Click to expand...

Having the same issue
 
cavedog said:
They still do the credit as it is still on the website. If they don't then yeah agree it's misleading. There are quite a few people that got the credit myself included and @sand_man and a couple others too. Maybe email Afriman the invoice and ask him to forward the invoice to Wendy so she can credit the cancellation fee. Wendy was a star and sorted me out. Email [email protected]
Click to expand...
You are right about that cavedog
if you send an email to [email protected] with the cancellation invoice and the proof of payment, we'll do the rest. :giggle:
 
STORMERSFAN said:
Any update as to whether I will be connected tonight.. Holding thumbs or will it be tomorrow
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Taking way to long actually or maybe I was just spoiled with Openserve zero downtime with my migration from Supersonic > Afrihost Pure Fibre. :unsure:
 
cavedog said:
Taking way to long actually or maybe I was just spoiled with Openserve zero downtime with my migration from Supersonic > Afrihost Pure Fibre. :unsure:
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Yeah cisp released the line at 9am..thought it would be ready by now at least :(
 
STORMERSFAN said:
Yeah cisp released the line at 9am..thought it would be ready by now at least :(
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I understand what you mean. It takes a couple of hours to process the migration. it's not likely that this will be completed tonight but I will do whatever it takes to get you connected tomorrow, is that alright?
 
sand_man said:
That's taking helluva long! I had about 2 hours downtime if that... Vumatel aerial Home-connect to Afrihost...
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2 hours? :eek:

I've been waiting the whole day, also on vuma aerial. Some guys are extra special :p
 
Fjorko said:
I'm talking about the ISP side
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Fjorko said:
Nah - its all electronic these days - they can activate you on in a matter of minutes - just depends who helps you on the day

@AfriFella - get Stormersfan connected ! After all he supports the right team !!!!:thumbsup::thumbsup::thumbsup:
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I am working on getting him connected. they were a few glitches that we have resolved which caused a delay.
 
esmile said:
2 hours? :eek:

I've been waiting the whole day, also on vuma aerial. Some guys are extra special :p
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only a few orders are taking longer due to admin related issues which I am working to resolve.
 
Okay lets get some feedback going.

Openserve 200/100Mbps Afrihost Pure Fibre still flying :D

8466038124.png
 
cavedog said:
Taking way to long actually or maybe I was just spoiled with Openserve zero downtime with my migration from Supersonic > Afrihost Pure Fibre. :unsure:
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The only provider who is taking a little longer is Vuma because they have a manual process. Openserve has automated everything to eliminate downtime.
 
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