Afrihost - Pure Fibre Feedback Thread

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is it possible to sign up for 200mb for the first 3 months (free) and then downgrade to 100mb when im paying?
 
Cocopops said:
is it possible to sign up for 200mb for the first 3 months (free) and then downgrade to 100mb when im paying?
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Yes u can.. Had this chat with AfriFella the other day.. U might not wanna downgrade though lol..
 
Cocopops said:
is it possible to sign up for 200mb for the first 3 months (free) and then downgrade to 100mb when im paying?
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Ja I missed that one :( Upgraded for the month now and paid the difference, which means no free month but I pay the same as I would for DSL and telkom line before.

Might also not want to downgrade though hehe
 
STORMERSFAN said:
Yes u can.. Had this chat with AfriFella the other day.. U might not wanna downgrade though lol..
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Lmao, that is very true!

Okay cool, I will need to phone them.

Does the downgrade take place immediately or will I have to inform them 30 days prior? @AfriMan
 
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Stormer - try to call them - see what they say.
 
Well, currently I'm in a type of no-man's land, but with perks. lol

The services to my previous ISP are confirmed as "cancelled", and show up that way as well on the VUMA portal.

UQnfjRH.png


But my connection to CISP is still happily chugging along. This, apparently, due to some or other Vumatel portal issue which their Dev's have to sort out.

I'm not complaining. Waiting for the migration to AH to go through whilst still having a connection. Not a bad deal. :p
 
STORMERSFAN said:
I have no idea
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Yeah, that's pretty much a worse case scenario. They cover themselves by stating line migration MAY take up to 2-3 days!! You a day in already so technically they could keep you hanging for another 2 days but let's hope not!

I reckon you'll be up by 1pm the latest...
 
Cocopops said:
Lmao, that is very true!

Okay cool, I will need to phone them.

Does the downgrade take place immediately or will I have to inform them 30 days prior? @AfriMan
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Also need to clarify this.

Upgraded to the 100Mbps option and need to back to 25Mbps from next month, but they mention the 15th or the 23rd and that you need to downgrade before then (before the billing run) for it to be valid from the 1st of the following month or you'll end up paying for the following month and not downgrading yet.
 
Thanks Mann.

Correct it is the 15th.

@AfriMan can you confirm the following for me please:

1. I will upgrade my line as soon as it is activated (01 September) from 100mb (order) to 200mb - as per the consultants advice - I will still get the first 3 months free at higher speed (even though I upgraded after being connected), correct?
2. I need to downgrade before the 15th of any month to not be charged for the following month - correct?

Thank you,
mo
 
No man - @AfriFella need to put this right - you cant have a customer sit for 3 days without WWW, i'd be fuming.

This is the sort of thing that really gets me hot under the collar - where one person says one thing and the next one says another - like they aren't all on the same page
 
Cocopops said:
Thanks Mann.

Correct it is the 15th.

@AfriMan can you confirm the following for me please:

1. I will upgrade my line as soon as it is activated (01 September) from 100mb (order) to 200mb - as per the consultants advice - I will still get the first 3 months free at higher speed (even though I upgraded after being connected), correct?
2. I need to downgrade before the 15th of any month to not be charged for the following month - correct?

Thank you,
mo
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Nope you only get free what you ordered. Confirmed by consultant and I just upgraded and paid the difference for the month.

Downgrade info seems correct, if it's the 15th then. Just be careful - Axxess sommer changed their TnC on 24 July and when I left them and wanted to cancel on the 24th (you could always cancell/UG/DG same month before the 25th) I suddenly couldnt do so, while it gave me the option the day before.
 
Fjorko said:
No man - @AfriFella need to put this right - you cant have a customer sit for 3 days without WWW, i'd be fuming.

This is the sort of thing that really gets me hot under the collar - where one person says one thing and the next one says another - like they aren't all on the same page
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I've requested a manager to call me..as @AfriFella is MIA.. Lets see if they do
 
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