Afrihost - Pure Fibre Feedback Thread

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These folks (at Afrihost) seem confused.

This is the reply I received with regard to that cancellation refund request.

"Hi there,

Thanks for your mail. You have received the discount of R999.00 for Fibre-Ready Router and you will not charge for the same.

Good Day!"

lol
 
Honey Badger said:
Or the problem could lie by the other common denominator: Vumatel. My previous ISP could not release my line for Afrihost to accept it. It took three or four days before they managed to release it.
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My line was released yesterday and vumatel even confirmed it just now when I phoned.. They said there is no request from ah to configure line:(
 
It is quite unfortunate that some users are experiencing problems. So far I have only had joy...
 
hungrymamba said:
It is quite unfortunate that some users are experiencing problems. So far I have only had joy...
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Yeah that's the most bizarre thing - some users are having the most smooth transition and other's experience just plain sucks at the moment.
 
STORMERSFAN said:
My line was released yesterday and vumatel even confirmed it just now when I phoned.. They said there is no request from ah to configure line:(
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That is because the request was submitted manually since we could not do it on the portal.
 
hungrymamba said:
It is quite unfortunate that some users are experiencing problems. So far I have only had joy...
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I am glad that your experience with us has been great. This is what we wish for all our clients. :)
 
AfriFella said:
That is because the request was submitted manually since we could not do it on the portal.
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So it sounds like he is going to be without connectivity for the weekend ? Not cool ! I'd be livid !! I cant see why this cant be sorted out already - cant you guys speak to Vuma on his behalf and sort it ??? I mean push it through - do whatever it takes . . . .
 
Vernon said:
These folks (at Afrihost) seem confused.

This is the reply I received with regard to that cancellation refund request.

"Hi there,

Thanks for your mail. You have received the discount of R999.00 for Fibre-Ready Router and you will not charge for the same.

Good Day!"

lol
Click to expand...

My apologies. I do assure you that you will receive your credit though. :)
 
STORMERSFAN said:
So here I am at home staring at the four walls with no internet for 31hrs so far..
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It turns out that there is a system error on the Vuma portal. I have called Vumatel to speak to the Afrihost service delivery manager who will talk to the Vumatel developers to correct the issue. The delay is due to the fact that they are not in the office today. This implies that you might you will only get connected on Monday. I sincerely apologize for the inconvenience.
 
Fjorko said:
So it sounds like he is going to be without connectivity for the weekend ? Not cool ! I'd be livid !! I cant see why this cant be sorted out already - cant you guys speak to Vuma on his behalf and sort it ??? I mean push it through - do whatever it takes . . . .
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You are right about, it seems that they will only get connected on Monday when the issue has been resolved. :(
 
AfriFella said:
It turns out that there is a system error on the Vuma portal. I have called Vumatel to speak to the Afrihost service delivery manager who will talk to the Vumatel developers to correct the issue. The delay is due to the fact that they are not in the office today. This implies that you might you will only get connected on Monday. I sincerely apologize for the inconvenience.
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Sour sour taste in my mouth.. If it was me I would get the manager in and tell them to fix the problem tonite or worst case scenario tomorrow..
 
AfriFella said:
It turns out that there is a system error on the Vuma portal. I have called Vumatel to speak to the Afrihost service delivery manager who will talk to the Vumatel developers to correct the issue. The delay is due to the fact that they are not in the office today. This implies that you might you will only get connected on Monday. I sincerely apologize for the inconvenience.
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I am at a loss for words. :mad:
 
STORMERSFAN said:
Sour sour taste in my mouth.. If it was me I would get the manager in and tell them to fix the problem tonite or worst case scenario tomorrow..
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Ja that's definitely not cool man !Jis i really feel bad for you, because i know i'd very very very upset about it. I don't blame you one bit.
 
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