Afrihost - Pure Fibre Feedback Thread

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No comment...6 months is a long time if this is how it starts.. Going to my buddy now to download some Netflix on phone.. I guess I won't be watching any rugby or cricket this wend from the comfort of my own home..
 
Cowboy619 said:
I would say both. Communication from both parties have been weak and then 4:30pm on a Friday we finally find the issue. Its been almost 2 days
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Technically we as Consumers should not even be calling vumatel, we supposed to only be dealing with AH.
 
esmile said:
Technically we as Consumers should not even be calling vumatel, we supposed to only be dealing with AH.
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I have personally contacted Vumatel about this but they explained that there is a system issue which requires the developers which is why this might not happen today or over the weekend.
 
Cowboy619 said:
I would say both. Communication from both parties have been weak and then 4:30pm on a Friday we finally find the issue. Its been almost 2 days
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Yeah I'm totally put off by this. Thought the same thing - why announce it JUST before COB, jeez guys - you could have done so earlier you know.

I actually don't buy the whole developers were not at work excuse - that's BS - do they only have ONE developer - where's the others ??? I bet you it's probably something totally different altogether.

It's not even my line and I'm pissed about it !!! - I really feel for Stormer, it's gonna SUCK without internet access over the weekend. I actually wont blame him if he wants to cancel the whole thing to be quite honest, and I'm actually considering the same, because I sure as hell am not gonna sit up with levels of service like this, especially if you think how apologetic they were about it two weeks ago.

One would think they'd be stepping things up a bit from here onward to show they changed for the better !

Nah - i'm disappointed hey ! I really am !
 
Cowboy619 said:
I would say both. Communication from both parties have been weak and then 4:30pm on a Friday we finally find the issue. Its been almost 2 days
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I do admit that we haven't done our best to sort this out. If you look on this thread, you will see that I have been working to get these issues resolved.
 
My fibre line is down and it's exactly 7 days after Supersonic released it. I'm pretty sure that Afrihost did not migrate my line.... :mad:
 
cavedog said:
My fibre line is down and it's exactly 7 days after Supersonic released it. I'm pretty sure that Afrihost did not migrate my line.... :mad:
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But you were online with AH ? Or are you winding us up ? LOL ;-)
 
Fjorko said:
But you were online with AH ? Or are you winding us up ? LOL ;-)
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Exactly. Line was probably just left in the holding pool but account activated. With Openserve the line will remain active at it's released speed for 7 days in the holding pool and if not migrated it wi be suspended until snatched from the Holding pool.

Jesus this has to happen on a Friday night....
 
Fjorko said:
Yeah I'm totally put off by this. Thought the same thing - why announce it JUST before COB, jeez guys - you could have done so earlier you know.

I actually don't buy the whole developers were not at work excuse - that's BS - do they only have ONE developer - where's the others ??? I bet you it's probably something totally different altogether.

It's not even my line and I'm pissed about it !!! - I really feel for Stormer, it's gonna SUCK without internet access over the weekend. I actually wont blame him if he wants to cancel the whole thing to be quite honest, and I'm actually considering the same, because I sure as hell am not gonna sit up with levels of service like this, especially if you think how apologetic they were about it two weeks ago.

One would think they'd be stepping things up a bit from here onward to show they changed for the better !

Nah - i'm disappointed hey ! I really am !
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I totally understand your anger toward us, and now Stormer might be without the internet for the weekend. I am however trying to get through to the Afrihost service delivery manager at Vumatel so that they can fast track this.

With regards to the Developer issue, I don't know how many developers Vuma has or if they were not in today because we are not able to talk to them directly, only the Afrihost service manager delivery at Vumatel can talk to them on our behalf. Most Dev teams do not interact directly with the clients. Perhaps if we had anticipated this delays in advance we would have prepared for it.
 
cavedog said:
My fibre line is down and it's exactly 7 days after Supersonic released it. I'm pretty sure that Afrihost did not migrate my line.... :mad:
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I am so sorry about that. Can you drop me a PM with your clientzone username so I can assist?
 
STORMERSFAN said:
No comment...6 months is a long time if this is how it starts.. Going to my buddy now to download some Netflix on phone.. I guess I won't be watching any rugby or cricket this wend from the comfort of my own home..
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Words alone can not express my sincere apologies. Can we offer you an extra free month for all your trouble?
 
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