Afrihost - Pure Fibre Feedback Thread

[William1102]

Hi [mention]AfriNatic [/mention] and [mention]Afrigirl [/mention]

In Malvern , KZN on Vuma Aerial down at the moment

All lights green on ONT red light on AX3

Please advise

 

[Afrigirl]

Hi, please send me a pm with your account number or email address. There is no outage yet confirmed for the area

 

[JustJack]

Just a huge thanx again to
@Afrigirl and @AfriNatic for RELENTLESSLY sorting my recent problems
Replacement router sent, 100% support to set everything up, all running smoothly!
Thnx also @WingNut for suggestions to help identify possible issues.

This place rocks

 

[AfriNatic]

Just a huge thanx again to
@Afrigirl and @AfriNatic for RELENTLESSLY sorting my recent problems
Replacement router sent, 100% support to set everything up, all running smoothly!
Thnx also @WingNut for suggestions to help identify possible issues.

This place rocks

Glad it's sorted out.

Let us know how the new router performs

 

[iamkiko]

Anyone else’s internet drop at 23:55 last night?

Hasn’t come back and based off a Twitter search, I’m not the only one; Milnerton, Burgundy Estate and a few others affected

 

[Karma Knocking]

@AfriNatic sent you a PM

 

[AfriNatic]

We are currently investigating an outage affecting Afrihost clients on the Frogfoot network.

 

[iamkiko]

Thanks @AfriNatic .

Hoping that an alternative FNO comes to my neighborhood, FrogFoot has been too inconsistent.

 

[RazedInBlack]

Why is it always Frogfoot?

 

[Aquiva]

Has the speed upgrade ended ?

Mine has gone back to 200/200 where it was on 500/200.


View attachment 1383394

What speed upgrade?

 

[Karma Knocking]

@AfriNatic @Afrigirl
Thanks for your help!

 

[Afrigirl]

We are currently investigating an outage affecting Afrihost clients on the Frogfoot network.

View attachment 1384266

The services are being restored, anyone still having an issue please reboot and confirm.

 

[iamkiko]

Rebooted, can confirm it's back up. A bit patchy and dropped a few times but hoping it's temporary.

 

[vavyn]

Packet loss and slow speed happening again

 

[Afrigirl]

Packet loss and slow speed happening again
View attachment 1384578
View attachment 1384582

Hi, please share your account number on private message, I will investigate further.

 

[AfriNatic]

Packet loss and slow speed happening again
View attachment 1384578
View attachment 1384582

We are aware of the issue.

The floods seem to happen after loadshedding slots and is a flood of ICMPv6 neighbour solicitation. We are working on a permanent fix to mitigate these issues.

 

[tm458]

What speed upgrade?

Vumatel speed upgrade that came into effect a few months back.

 

[chickenbeef]

The bug has been squashed and the system is busy updating accounts accordingly.

Are you aware of any issues still ongoing with this or is this fix still being rolled out?

I noticed my speeds dropped from 50/50 to 20/20 yesterday and logged a ticket. The support agent did something and my speeds went back to 50/50 but this morning I checked and now it's back to 20/20.

ANI-322-64780

 

[AfriNatic]

Are you aware of any issues still ongoing with this or is this fix still being rolled out?

I noticed my speeds dropped from 50/50 to 20/20 yesterday and logged a ticket. The support agent did something and my speeds went back to 50/50 but this morning I checked and now it's back to 20/20.

ANI-322-64780

Hi

We sent a mail to legacy 20Mbps clients that the promo speed for them is coming to an end. These clients can upgrade to the 50/50 permanent offering for just R2 more than what they used to pay or leave it as is and revert back to the 20/10 package at R649.

If you want to keep the 50/50 you can submit the upgrade in ClientZone or by clicking the link in the mailer for the change to be actioned or leave it as is and the price will drop to R649

 

[XineoX]

Is there any reason why after upgrading to a new package on vumatel I am constantly being asked to activate my fibre? WiFi doesn't work but on my pc internet it is working but still get the annoying activate fibre page every so often. Not even getting an OTP anymore.

Already tried whatsapp support and they weren't able to help.