Afrihost Uncapped ADSL Feedback

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Can someone please help me. I currently have 4mbps uncapped. I don't download/p2p much, I hower do a lot of online gaming (Dota2,GW2,LOL etc.). Since the thursday of easter weekend I have been unable to play almost anything on my afrihost uncapped as the pings to EU have been extremely unstable. I use to get a rock solid 271 ms connection, now it jumps between 300 and 600 with a lot of packet loss.

Can anyone tell me what is wrong from below?

http://www.speedtest.net/result/2631477892.png

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 6 ms 6 ms 6 ms 105.236.1.65
3 8 ms 7 ms 7 ms 41.181.178.41
4 8 ms 7 ms 8 ms 41.181.165.115
5 8 ms 8 ms 8 ms 41.181.165.114
6 216 ms 215 ms 216 ms 209.212.111.201
7 212 ms 213 ms 213 ms 195.66.224.103
8 * * * Request timed out.
9 * * * Request timed out.
10 * 251 ms 251 ms 132.185.254.109
11 250 ms 251 ms 251 ms 132.185.255.140
12 213 ms 213 ms 214 ms 212.58.251.195

Trace complete.

Guild wars 2 is the worst of all, it is almost unplayable. I play on the EU Desolation server. The ping is so erratic it jumps from 270 to 450 every second or so. GW2 uses an authentication server in Texas US, so this might be the problem?

When I log into my capped Telkom ADSL line, all these problems disappear. GW2 is still a little bit iffy on the Telkom, but highly playable.

I am not sure what is causing this, can anyone provide me some insight/help?

Thanks a lot!
 
I can only imagine that, whilst providing a decent enough stop-gap, routing around the still borked EASSy cable is cause of much of the instability we're still seeing.

Any news on EASSy, AfriFolks?
 
waterwiel said:
Can someone please help me. I currently have 4mbps uncapped. I don't download/p2p much, I hower do a lot of online gaming (Dota2,GW2,LOL etc.). Since the thursday of easter weekend I have been unable to play almost anything on my afrihost uncapped as the pings to EU have been extremely unstable. I use to get a rock solid 271 ms connection, now it jumps between 300 and 600 with a lot of packet loss.

Can anyone tell me what is wrong from below?

http://www.speedtest.net/result/2631477892.png

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 6 ms 6 ms 6 ms 105.236.1.65
3 8 ms 7 ms 7 ms 41.181.178.41
4 8 ms 7 ms 8 ms 41.181.165.115
5 8 ms 8 ms 8 ms 41.181.165.114
6 216 ms 215 ms 216 ms 209.212.111.201
7 212 ms 213 ms 213 ms 195.66.224.103
8 * * * Request timed out.
9 * * * Request timed out.
10 * 251 ms 251 ms 132.185.254.109
11 250 ms 251 ms 251 ms 132.185.255.140
12 213 ms 213 ms 214 ms 212.58.251.195

Trace complete.

Guild wars 2 is the worst of all, it is almost unplayable. I play on the EU Desolation server. The ping is so erratic it jumps from 270 to 450 every second or so. GW2 uses an authentication server in Texas US, so this might be the problem?

When I log into my capped Telkom ADSL line, all these problems disappear. GW2 is still a little bit iffy on the Telkom, but highly playable.

I am not sure what is causing this, can anyone provide me some insight/help?

Thanks a lot!
Click to expand...

I have had the same experience as you. On friday my latency dropped to 200ms to the UK servers but now I'm back to the 270+ms I had before that.

This is very disappointing really since its my first month and the irregularity is worse than mweb was.

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 11 ms 11 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 23 ms 24 ms 23 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
4 25 ms 26 ms 27 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

5 43 ms 48 ms 25 ms 196.44.31.110
6 26 ms 25 ms 44 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
7 268 ms 308 ms 267 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

8 230 ms 230 ms 230 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
9 265 ms 265 ms 265 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 * * * Request timed out.
12 268 ms 268 ms 268 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
13 232 ms 231 ms 230 ms 132.185.255.148
14 268 ms * 268 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.
Click to expand...
 
Bar_Rat said:
I have had the same experience as you. On friday my latency dropped to 200ms to the UK servers but now I'm back to the 270+ms I had before that.

This is very disappointing really since its my first month and the irregularity is worse than mweb was.
Click to expand...

You guys do realize that the EASSy cable is still screwed up right? Everything's going to be a little shaky until that problem is resolved.
 
SirSlothXCI said:
You guys do realize that the EASSy cable is still screwed up right? Everything's going to be a little shaky until that problem is resolved.
Click to expand...

Yeah but the whole problem is that how come sometimes we can get good latency and then the other times its so bad we cant really play on EU server?
 
UPDATE 30 March 2013 18:00 A restoral path has been successfully established on EASSy, allowing engineers to reroute international traffic currently diverted to WACS. While full capacity has not yet fully been restored, this will improve international access and downloads services using overseas services. We apologise to for any inconvenience, our engineers are monitoring the temporary link to ensure that diverted traffic is stable, and the continued impact on clients is minimal. Affected clients will be informed as soon as full international capacity has been restored. We thank you for your patience.
Click to expand...

This temp link's latency is retarded.
 
HapticSimian said:
It is, yes. But it's a helluva lot better than the simple NO INTERTUBEZ FOR YOU we got, what, a year ago every time SEACOM threw a hissy-fit.
Click to expand...

True but no ETR is bugging the hell out of me. As a new customer the generic copy+paste replies about having no ETR does not show much promise.
 
HapticSimian said:
It is, yes. But it's a helluva lot better than the simple NO INTERTUBEZ FOR YOU we got, what, a year ago every time SEACOM threw a hissy-fit.
Click to expand...

If this was the case they would have had much more urgency on the matter. No update in 8 days, seems like they don't care about latency as long as the usual stuff works... :(
 
Bar_Rat said:
True but no ETR is bugging the hell out of me. As a new customer the generic copy+paste replies about having no ETR does not show much promise.
Click to expand...

Sure. I remarked on the same utter lack of information earlier in the thread, but also on EASSy's latest news on their own website dating from December 2010. I don't think we're going to see any better flow of information until everything's restored, unfortunately.
 
Surely Afrihost can apply some pressure from their side to get an update for their consumers on EASSy...
 
Bar_Rat said:
Yeah but the whole problem is that how come sometimes we can get good latency and then the other times its so bad we cant really play on EU server?
Click to expand...

Congestion. You're bandwidth is going through a pipe with very limited capacity at the moment. Until EASSy is fixed, we're gonna have to deal with it mate. :)

kripstoe said:
Not eassy to repair it seems.

:rolleyes:
Click to expand...

:D
 
SirSlothXCI said:
Congestion. You're bandwidth is going through a pipe with very limited capacity at the moment. Until EASSy is fixed, we're gonna have to deal with it mate. :)
Click to expand...

Well least there isn't a 1 month cancellation period like Mweb so if its not sorted by the 25th I can swap to another ISP.
 
Bar_Rat said:
Well least there isn't a 1 month cancellation period like Mweb so if its not sorted by the 25th I can swap to another ISP.
Click to expand...

It's not just AfriHost that's affected by this. Just be thankful that they actually have a contingency plan for when crap like this happens. (They use SEACOM as a backup). I believe that AfriHost actually has the least amount of problems with this whole outage, compared to others like Mweb and Cybersmart. ;)

Read up on the issue here:
http://mybroadband.co.za/news/adsl/74002-seacom-and-eassy-problems-adsl-isps-respond.html
 
Bar_Rat said:
Well least there isn't a 1 month cancellation period like Mweb so if its not sorted by the 25th I can swap to another ISP.
Click to expand...

Thinking about trying Openweb's free offer (see ad at top of page).
 
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