Afrihost Uncapped DSL Feedback

AfriMan · Apr 11, 2017

Ping is rather high tonight.

Code:

AH Hosted TS

C:\Users\Ricky>tracert 152.111.192.232

Tracing route to 152.111.192.232 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    28 ms    25 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    27 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    29 ms    26 ms    26 ms  optinet.ixp.joburg [196.60.8.120]
  6    63 ms    58 ms    57 ms  197-80-4-198.jhb.mweb.co.za [197.80.4.198]
  7    52 ms    58 ms    94 ms  bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
  8    64 ms    67 ms    71 ms  bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
  9    76 ms    76 ms    71 ms  te0-7-0-3.vic-p-1.optinet.net [197.80.7.1]
 10    72 ms    64 ms    84 ms  197-84-4-101.cpt.mweb.co.za [197.84.4.101]
 11    68 ms    67 ms    70 ms  te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
 12    49 ms    55 ms    59 ms  te0-7-0-0.cpt-p-2.optinet.net [197.84.4.32]
 13   131 ms   130 ms   131 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 14    49 ms    79 ms    53 ms  196.28.178.66
 15   131 ms   136 ms   139 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 16    54 ms    62 ms    59 ms  152.111.192.232

Trace complete.


Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Ricky>tracert 152.111.192.232

Tracing route to 152.111.192.232 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    28 ms    25 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    27 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    29 ms    26 ms    26 ms  optinet.ixp.joburg [196.60.8.120]
  6    63 ms    58 ms    57 ms  197-80-4-198.jhb.mweb.co.za [197.80.4.198]
  7    52 ms    58 ms    94 ms  bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
  8    64 ms    67 ms    71 ms  bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
  9    76 ms    76 ms    71 ms  te0-7-0-3.vic-p-1.optinet.net [197.80.7.1]
 10    72 ms    64 ms    84 ms  197-84-4-101.cpt.mweb.co.za [197.84.4.101]
 11    68 ms    67 ms    70 ms  te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
 12    49 ms    55 ms    59 ms  te0-7-0-0.cpt-p-2.optinet.net [197.84.4.32]
 13   131 ms   130 ms   131 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
 14    49 ms    79 ms    53 ms  196.28.178.66
 15   131 ms   136 ms   139 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 16    54 ms    62 ms    59 ms  152.111.192.232

Trace complete.

C:\Users\Ricky>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    76 ms    75 ms    85 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    90 ms    79 ms    76 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    42 ms    50 ms    24 ms  cloudflare.ixp.joburg [196.60.8.198]
  6    39 ms    40 ms    39 ms  104.20.9.169

Trace complete.

C:\Users\Ricky>tracert ram.co.za

Tracing route to ram.co.za [41.21.176.100]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    44 ms    24 ms    24 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    26 ms    25 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    26 ms    27 ms    25 ms  vodacom.ixp.joburg [196.60.8.195]
  6   105 ms   107 ms   103 ms  41.0.3.127
  7   105 ms   105 ms   117 ms  41.0.3.127
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *     ^C
C:\Users\Ricky>tracert numetro.co.za

Tracing route to numetro.co.za [197.97.128.2]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    30 ms    24 ms    25 ms  jhb-up7.ip.adsl.co.za [169.1.5.6]
  4    26 ms    24 ms    25 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  5    26 ms    26 ms    25 ms  is.ixp.joburg [196.60.8.126]
  6    27 ms    26 ms    27 ms  core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
  7    88 ms    91 ms    94 ms  core1a-pkl-te1-2.isnet.net [168.209.100.238]
  8   133 ms    27 ms    26 ms  168.209.218.11
  9    27 ms    27 ms    25 ms  197.97.128.2
 10    27 ms    26 ms    26 ms  197.97.128.2

Trace complete.

It seems mostly normal within our network, but I see one result where it's higher than we'd like. Can I please also see your BRAS ping?

AfriMan · Apr 11, 2017

NarcoticJ said:
You have all my details. On Afrihost account all data is blocked behind my VPN I'm being forced to use axxess pre-paid until 23:00 just to watch Netflix then everything goes to normal again. It's OK I'll be moving to different ISP end of the month.

I've provided Afrihost with all the details they requested and nothing has changed. I've tested the line with a different ISP and experienced no issues. I've send you the proof and I get no comment from support or from this forum when I PM'ed the admins.

Terrible service; terrible support.

Sorry you experienced this, I am certain that our team tried their best to assist here.

Axxess use the same network backbone as us, so it's highly unlikely that you would have a vastly different experience on their accounts than our ours, unless you're comparing a unshaped product with a shaped/throttled one, etc. I don't have the details to really comment further.

If you did send everything through before, please forward to me on [email protected] and I'll see if we can at least improve performance for the remainder of the month while you decide if you want to stay with us or not.

NarcoticJ · Apr 11, 2017

AfriMan said:
Sorry you experienced this, I am certain that our team tried their best to assist here.

Axxess use the same network backbone as us, so it's highly unlikely that you would have a vastly different experience on their accounts than our ours, unless you're comparing a unshaped product with a shaped/throttled one, etc. I don't have the details to really comment further.

If you did send everything through before, please forward to me on [email protected] and I'll see if we can at least improve performance for the remainder of the month while you decide if you want to stay with us or not.

I can't understand how I need to explain this over and over and over! I understand shaping P2P and NNTP and even HTTP if your network is really that bad during peak times to keep the network stable BUT Afrihost shapes EVERYTHING behind a VPN because the data is encrypted instead of using deep packet inspection to confirm what it is.

Is Afrihost telling me that Axxess will also shape encrypted data regardless of what it is? What is Afrihost's stand on privacy?

"If we can't inspect it we block it?"

AfriFella · Apr 11, 2017

NarcoticJ said:
I can't understand how I need to explain this over and over and over! I understand shaping P2P and NNTP and even HTTP if your network is really that bad during peak times to keep the network stable BUT Afrihost shapes EVERYTHING behind a VPN because the data is encrypted instead of using deep packet inspection to confirm what it is.

Is Afrihost telling me that Axxess will also shape encrypted data regardless of what it is? What is Afrihost's stand on privacy?

"If we can't inspect it we block it?"

Your issue is indeed unique and is something that we'll have to investigate and troubleshoot further. I can confirm that AfriMan has received your email and we'll be putting you in touch with our Critical Care Team for assistance.

dasco144 · Apr 12, 2017

I am having really bad issues when it comes to speed. Don't seem to be getting 4mbps at all on my 4mbps business uncapped.
It seems to float around between 10KB/s and 50KB/s when downloading from PSN.

Vorastra · Apr 12, 2017

Purely out of interest, what is a good ping to bras? Is 21ms considered on the high side?

AfriFella · Apr 12, 2017

dasco144 said:
I am having really bad issues when it comes to speed. Don't seem to be getting 4mbps at all on my 4mbps business uncapped.
It seems to float around between 10KB/s and 50KB/s when downloading from PSN.

Are you seeing poor speeds on speed tests too? How is your streaming performance?

AfriFella · Apr 12, 2017

Vorastra said:
Purely out of interest, what is a good ping to bras? Is 21ms considered on the high side?

Good question.

There are multiple factors that will affect latency to your exchange. This already starts at your local network and the connection between your device and you router. Further on, your physical line stats, attenuation and SNR will have a small effect on his connection as well as your modulation and whether you are using Fast-path or interleaving profiles.

All in all, I think anything up to 25ms is considered a good ping to Bras.

dasco144 · Apr 12, 2017

AfriFella said:
Are you seeing poor speeds on speed tests too? How is your streaming performance?

I'm getting 3.15Mbps on Speedtest and 3.1Mbps on Fast.com. I can't check streaming at the moment though.

AfriFella · Apr 12, 2017

dasco144 said:
I'm getting 3.15Mbps on Speedtest and 3.1Mbps on Fast.com. I can't check streaming at the moment though.

What service speed are you meant to be on?

CTBP · Apr 12, 2017

Some tracerts, my internet has been sluggish in all aspects, streaming, p2p and browsing, at first I thought my wifi was acting up but it's clearly either Telkom or Afrihost as I've tried 2 different routers, seems like it's getting worse everyday, I have reset multiple times over the past 2 weeks with no change, will be trying a trial account later to confirm the culprit and take action from there.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 23 ms 25 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 23 ms 23 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 22 ms 21 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 25 ms 23 ms 23 ms 41.164.52.40
7 22 ms 23 ms 22 ms wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
8 24 ms 22 ms 34 ms 196.43.25.205
9 46 ms 46 ms 46 ms nbsc-ip-er-1-gig-6-1-0.telkom-ipnet.co.za [196.43.51.74]
10 120 ms 125 ms 116 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
11 126 ms 120 ms 120 ms 198.54.206.73
12 147 ms 156 ms 169 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [88.221.245.224]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 38 ms 23 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 24 ms 31 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 24 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 22 ms 23 ms 41.164.52.40
7 23 ms 27 ms 23 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 247 ms 215 ms 224 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 148 ms 149 ms 146 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
10 204 ms 194 ms 181 ms if-xe-0-0-0-15.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
11 179 ms 174 ms 174 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 182 ms 184 ms 181 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 179 ms * 178 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 176 ms 174 ms 174 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 174 ms 174 ms 174 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
16 182 ms 175 ms 175 ms be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
17 177 ms 176 ms 177 ms be2792.ccr21.lon02.atlas.cogentco.com [154.54.57.106]
18 194 ms 203 ms 199 ms 149.6.148.130
19 192 ms 190 ms 191 ms 168.209.0.177
20 195 ms 192 ms 191 ms 168.209.0.177
21 191 ms 193 ms * csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
22 199 ms 191 ms 192 ms 197.96.177.148
23 204 ms 190 ms 189 ms a88-221-245-224.deploy.akamaitechnologies.com [88.221.245.224]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * 23 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 22 ms 22 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 22 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 40 ms 39 ms 39 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 45 ms 39 ms 39 ms cloudflare.ixp.joburg [196.60.8.198]
8 39 ms 39 ms 39 ms 104.20.9.169

Trace complete.

C:\Windows\System32>tracert www.nag.co.za

Tracing route to www.nag.co.za [197.221.12.190]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 272 ms 24 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 24 ms 24 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 22 ms 22 ms hetzner2.ixp.capetown [196.10.140.21]
7 23 ms 23 ms 24 ms core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70]
8 23 ms 23 ms 22 ms dedi90.cpt3.host-h.net [197.221.12.190]

Trace complete.

C:\Windows\System32>

dasco144 · Apr 12, 2017

AfriFella said:
What service speed are you meant to be on?

4MBps, so that seems about right. The line stats seem fine to me as well.

But the speeds I'm getting are appalling

A 1MB file downloading for 5 minutes and still not done!

dj2381 said:
What service speed are you meant to be on?
Some tracerts, my internet has been sluggish in all aspects, streaming, p2p and browsing, at first I thought my wifi was acting up but it's clearly either Telkom or Afrihost as I've tried 2 different routers, seems like it's getting worse everyday, I have reset multiple times over the past 2 weeks with no change, will be trying a trial account later to confirm the culprit and take action from there.

This sounds pretty much what I am experiencing as well.

CTBP · Apr 12, 2017

dasco144 said:
4MBps, so that seems about right. The line stats seem fine to me as well.

View attachment 430142

But the speeds I'm getting are appalling

View attachment 430144

A 1MB file downloading for 5 minutes and still not done!

This sounds pretty much what I am experiencing as well.

I'll let you know what happens when I get a trial account.

dasco144 · Apr 12, 2017

dj2381 said:
I'll let you know what happens when I get a trial account.

Thanks man

AfriGenie · Apr 12, 2017

dj2381 said:
Some tracerts, my internet has been sluggish in all aspects, streaming, p2p and browsing, at first I thought my wifi was acting up but it's clearly either Telkom or Afrihost as I've tried 2 different routers, seems like it's getting worse everyday, I have reset multiple times over the past 2 weeks with no change, will be trying a trial account later to confirm the culprit and take action from there.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 27 ms 23 ms 25 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 23 ms 23 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 22 ms 21 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 25 ms 23 ms 23 ms 41.164.52.40
7 22 ms 23 ms 22 ms wblv-ip-se-2-wan.telkom-ipnet.co.za [196.25.3.101]
8 24 ms 22 ms 34 ms 196.43.25.205
9 46 ms 46 ms 46 ms nbsc-ip-er-1-gig-6-1-0.telkom-ipnet.co.za [196.43.51.74]
10 120 ms 125 ms 116 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
11 126 ms 120 ms 120 ms 198.54.206.73
12 147 ms 156 ms 169 ms explore.telkom.co.za [165.143.158.60]

Trace complete.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [88.221.245.224]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 38 ms 23 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 24 ms 31 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 24 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 22 ms 23 ms 41.164.52.40
7 23 ms 27 ms 23 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 247 ms 215 ms 224 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 148 ms 149 ms 146 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
10 204 ms 194 ms 181 ms if-xe-0-0-0-15.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
11 179 ms 174 ms 174 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 182 ms 184 ms 181 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 179 ms * 178 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 176 ms 174 ms 174 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 174 ms 174 ms 174 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
16 182 ms 175 ms 175 ms be2871.ccr42.lon13.atlas.cogentco.com [154.54.58.185]
17 177 ms 176 ms 177 ms be2792.ccr21.lon02.atlas.cogentco.com [154.54.57.106]
18 194 ms 203 ms 199 ms 149.6.148.130
19 192 ms 190 ms 191 ms 168.209.0.177
20 195 ms 192 ms 191 ms 168.209.0.177
21 191 ms 193 ms * csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
22 199 ms 191 ms 192 ms 197.96.177.148
23 204 ms 190 ms 189 ms a88-221-245-224.deploy.akamaitechnologies.com [88.221.245.224]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * 23 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 22 ms 22 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 22 ms 22 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 40 ms 39 ms 39 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 45 ms 39 ms 39 ms cloudflare.ixp.joburg [196.60.8.198]
8 39 ms 39 ms 39 ms 104.20.9.169

Trace complete.

C:\Windows\System32>tracert www.nag.co.za

Tracing route to www.nag.co.za [197.221.12.190]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 272 ms 24 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 24 ms 24 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 22 ms 22 ms hetzner2.ixp.capetown [196.10.140.21]
7 23 ms 23 ms 24 ms core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70]
8 23 ms 23 ms 22 ms dedi90.cpt3.host-h.net [197.221.12.190]

Trace complete.

C:\Windows\System32>

How do your speedtests look at the moment? Which DNS Servers are you using?

Rickster · Apr 12, 2017

Either p2p is bad or people are sleg with seeding. (30 Peers)

AfriGenie · Apr 12, 2017

Rickster said:
Either p2p is bad or people are sleg with seeding. (30 Peers)

Are all 30 Seeds online at the moment? ^E

Rickster · Apr 12, 2017

AfriGenie said:
Are all 30 Seeds online at the moment? ^E

Yea, I even tried Ubuntu (no jokes) very poor speeds.

Rickster · Apr 12, 2017

Upload also seems to be dead.

Sigh, ping is also bad on TS, prolly in game too.

Is this what R800 pm gets me?

AfriGenie · Apr 12, 2017

Rickster said:
Upload also seems to be dead.

Is this only affecting your P2P? How do your speedtests look?

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