Afrihost Uncapped DSL Feedback

snavem said:
Taking 20 days to completely miss the point is impressive. Your pmail, like all of my interaction with Afrighost over the last 4 or 5 months was a waste of the time it took to read it and reply. It typifies the contempt with which I have been treated by Afrihost perfectly by not addressing the points that I described in detail here previously.

Afrihost has gone from being a company that i actively promoted to one I don't trust. Congrats.
Click to expand...

I'm sorry to hear that your opinion of us has dropped so low. :( Let's continue working on this over PM. I'm sure we'll be able to find a mutually acceptable resolution here.
 
Hello Afrihost Reps,

I'm currently living Tzaneen (Limpopo) and my internet has been absolute **** lately but it's even worse today. I did a few test with your Afrihost Network Tester program and manually did a few pings and traceroutes.

Here are the results of your program:

Ping Test:

ping 197.242.144.102

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
64 bytes from 197.242.144.102: icmp_req=4 ttl=56 time=1245 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=57 time=516 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=57 time=352 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=57 time=1157 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=57 time=2255 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms 1 ms 1 ms
2 Request timed out * *
3 Request timed out * *
4 Request timed out * *
5 Request timed out * *
6 Request timed out * *
7 Request timed out * *
8 Request timed out * *
9 Request timed out *
10 Request timed out *
11 Request timed out *
12 Request timed out *
13 Request timed out *


traceroute -n 8.8.8.8

1 10.0.0.2 1 ms
2 Request timed out *
3 Request timed out *
4 Request timed out *
5 8.8.8.8 99 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 104.20.30.244


nslookup www.google.com

Name: www.google.com
Address: 216.58.223.36


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
Click to expand...
and here's the results of my manual ping and traceroute:

C:\Users\Jacques>ping 197.242.144.102

Pinging 197.242.144.102 with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=300ms TTL=56
Reply from 197.242.144.102: bytes=32 time=166ms TTL=56
Reply from 197.242.144.102: bytes=32 time=242ms TTL=56
Reply from 197.242.144.102: bytes=32 time=136ms TTL=56

Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 300ms, Average = 211ms

C:\Users\Jacques>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=942ms TTL=57
Reply from 8.8.8.8: bytes=32 time=217ms TTL=57
Reply from 8.8.8.8: bytes=32 time=166ms TTL=57
Reply from 8.8.8.8: bytes=32 time=314ms TTL=57

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 166ms, Maximum = 942ms, Average = 409ms

C:\Users\Jacques>tracert 197.242.144.102

Tracing route to cms-gm.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 10.0.0.2
2 180 ms 551 ms * 169-0-27-1.ip.afrihost.co.za [169.0.27.1]
3 1640 ms * * jhb-up3.ip.adsl.co.za [169.1.5.29]
4 * 620 ms * jhb-in1.ip.adsl.co.za [169.1.5.42]
5 149 ms 247 ms 295 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 332 ms 89 ms * 169-1-5-77.ip.afrihost.co.za [169.1.5.77]
7 * 106 ms 108 ms gm-core.aserv.co.za [169.1.21.5]
8 1027 ms 161 ms * cms-gm.afrihost.com [197.242.144.102]
9 38 ms 36 ms 52 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Jacques>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 156 ms 196 ms 185 ms 169-0-27-1.ip.afrihost.co.za [169.0.27.1]
3 * * * Request timed out.
4 261 ms 192 ms 147 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 397 ms * 310 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 1174 ms 370 ms 202 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 267 ms 159 ms 561 ms 72.14.239.117
8 449 ms * * google-public-dns-a.google.com [8.8.8.8]
9 136 ms 137 ms 239 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.
Click to expand...
and a few more to bras.afrihost.com

C:\Users\Jacques>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jacques>tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 304 ms 214 ms 258 ms 169-0-27-1.ip.afrihost.co.za [169.0.27.1]
3 * 90 ms * jhb-up3.ip.adsl.co.za [169.1.5.29]
4 262 ms 140 ms 120 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 145 ms 55 ms 90 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 297 ms 204 ms 104 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 * 656 ms 467 ms 41.169.57.216
8 508 ms 397 ms 238 ms 41.160.2.69
9 307 ms * 362 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Destination host unreachable.

Trace complete.
Click to expand...

Edit: Just noticed I submitted my post too early. Apologies.

Anyway, it's been going for a while now and I have no idea what the problem could be. Any advice would be appreciated.

Thanks

Jacques
 
Last edited:
Jacques.P.Lottering said:
Hello Afrihost Reps,

I'm currently living Tzaneen (Limpopo) and my internet has been absolute **** lately but it's even worse today. I did a few test with your Afrihost Network Tester program and manually did a few pings and traceroutes.

Here are the results of your program:

and here's the results of my manual ping and traceroute:

and a few more to bras.afrihost.com


Edit: Just noticed I submitted my post too early. Apologies.

Anyway, it's been going for a while now and I have no idea what the problem could be. Any advice would be appreciated.

Thanks

Jacques
Click to expand...

Heya Jacques. Thanks for testing. All three results seem to indicate higher than normal latency coming in at your exchange. I'm glad to hear that the problem has since resolved itself, but I'd like to find out from you if this is a new occurrence or something that has been a problem for a while?
 
AfriFella said:
Heya Jacques. Thanks for testing. All three results seem to indicate higher than normal latency coming in at your exchange. I'm glad to hear that the problem has since resolved itself, but I'd like to find out from you if this is a new occurrence or something that has been a problem for a while?
Click to expand...

It's been a problem about once a week for the past few months. Normally it wouldn't be a problem but my mother is running a small business from home and my brother's been studying online the last couple of weeks so having down time for half a day has been stressfull. Today again the tempers flaired and curses flew round and about and decided it's finally time to start figuring out what the cause might be.
 
Jacques.P.Lottering said:
It's been a problem about once a week for the past few months. Normally it wouldn't be a problem but my mother is running a small business from home and my brother's been studying online the last couple of weeks so having down time for half a day has been stressfull. Today again the tempers flaired and curses flew round and about and decided it's finally time to start figuring out what the cause might be.
Click to expand...

Can you please PM me your details and I'll check to see what's going on.
 
Jacques.P.Lottering said:
Hello Afrihost Reps,

I'm currently living Tzaneen (Limpopo) and my internet has been absolute **** lately but it's even worse today. I did a few test with your Afrihost Network Tester program and manually did a few pings and traceroutes.

Here are the results of your program:

and here's the results of my manual ping and traceroute:

and a few more to bras.afrihost.com


Edit: Just noticed I submitted my post too early. Apologies.

Anyway, it's been going for a while now and I have no idea what the problem could be. Any advice would be appreciated.

Thanks

Jacques
Click to expand...

Thank you but you did all the tests except the most crucial part of troubleshooting 101, which is to simply try another ISP.
 
Trying to play rocket league tonight, getting 300+ pings :(
 
Ping: 117ms
Download: 7.6Mbps
Upload: 0.77Mbps
 
I have had incredibly bad internet experience overly the last few weeks, however, this weekend it has been plain horrible. YouTube buffers on 144p. I am on 4mb uncapped premium. Lansdowne, Cape Town area.

Is this a known issue on home uncapped and should I just move back to a business account?
 
Bonk said:
I have had incredibly bad internet experience overly the last few weeks, however, this weekend it has been plain horrible. YouTube buffers on 144p. I am on 4mb uncapped premium. Lansdowne, Cape Town area.

Is this a known issue on home uncapped and should I just move back to a business account?
Click to expand...

My business uncapped has been running like a snail this weekend, it's been up and down for a few weeks as well, pages sometimes take forever to load and gaming ping is all over the place.
 
dj2381 said:
My business uncapped has been running like a snail this weekend, it's been up and down for a few weeks as well, pages sometimes take forever to load and gaming ping is all over the place.
Click to expand...

That doesn't sound right. Can you please post a traceroute so I can check your results? :(
 
Bonk said:
I have had incredibly bad internet experience overly the last few weeks, however, this weekend it has been plain horrible. YouTube buffers on 144p. I am on 4mb uncapped premium. Lansdowne, Cape Town area.

Is this a known issue on home uncapped and should I just move back to a business account?
Click to expand...

YouTube performance should be normal, and should not be affected regardless as an unshaped service.

Can you please post a traceroute so we can take a look? :(
 
HP_Exarkun said:
Usenet running incredibly slow.

Astraweb running at average 5 KB/s for last couple of days
Click to expand...

Are other services affected? If not, it may be that you're testing during periods when those services are shaped (especially on Home or Premium Uncapped).

Do you have a 1GB Free account to test without shaping?
 
AfriMan said:
Are other services affected? If not, it may be that you're testing during periods when those services are shaped (especially on Home or Premium Uncapped).

Do you have a 1GB Free account to test without shaping?
Click to expand...

This is on Business Uncapped and should not be shaped.
 
AfriMan said:
That doesn't sound right. Can you please post a traceroute so I can check your results? :(
Click to expand...

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert www.ign.com

Tracing route to e1173.a.akamaiedge.net [104.94.81.107]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 24 ms 22 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 22 ms 22 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 22 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 22 ms 22 ms 21 ms vox.ixp.capetown [196.10.140.69]
7 23 ms 22 ms 22 ms 41.193.120.41
8 33 ms 33 ms 33 ms 41.193.106.105
9 33 ms 33 ms 33 ms 41.193.106.97
10 38 ms 38 ms 38 ms 41.193.106.101
11 37 ms 38 ms 37 ms 41.193.32.198
12 38 ms 37 ms 38 ms 41.193.119.86
13 38 ms 38 ms 37 ms a104-94-81-107.deploy.static.akamaitechnologies.com [104.94.81.107]

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 21 ms 21 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 23 ms 21 ms 22 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 21 ms 22 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 45 ms 48 ms 50 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
7 38 ms 38 ms 38 ms cloudflare.ixp.joburg [196.60.8.198]
8 38 ms 38 ms 38 ms 104.20.10.169

Trace complete.

C:\Windows\System32>tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 24 ms 22 ms 22 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 26 ms 22 ms 21 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 22 ms 22 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 23 ms 22 ms optinet.ixp.capetown [196.10.140.145]
7 25 ms 24 ms 25 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
8 22 ms 22 ms 22 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
9 23 ms 23 ms 22 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
10 23 ms 22 ms 23 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
11 23 ms 24 ms 23 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 23 ms 23 ms 23 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 46 ms 42 ms 45 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

C:\Windows\System32>
 
AfriMan said:
We don't generally shape Business but it is possible if there is high demand. Demand should be low at the moment. Is the performance good right now?
Click to expand...

Not at Home at the moment. This has been ongoing for more than a week. Cannot evening connect most evening to Afrihost's own Usenet server
 
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