Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Hayat3 said:
The exact same issue that I have with CellC.The data is only useful for youtube and can not be used for anything else.
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It's really insane, I only use half of what I am paying for.... not because I don't wan't to use my data but it is impossible to use it :) The internet speed is frustrating, I can't even play videos.
 
I have just applied with Afrihost for the 100GB deal from Cell C. I fear that I will not be able to use the data.

How do I check if there is a tower close to my place before I fully sign the contract? (I have not verified my banking details yet)

Location is Sunnypark, Sunnysiden Pretoria.

Edit: Asking knowing fully well that my area is covered according to the preliminary check. But who knows, they might juat be selling an unusable data.
 
Hi I have a minor problem here, I lost my phone last week so I want to do a sim swap and re-use my old number. So I called Cell C agent and she asked me questions I couldn't answer e.g. When was the last time I recharged airtime, what was the amount etc. So I'm really confused please help
 
NicovR001 said:
Good morning,
Have Cell C RTL30VW LTE-A home router. Connected Poynting +9db antenna. Very good signal now ..... but:
Ping: 568ms. Down L: 0.458meg.
Have line of sight to tower. Location - Jeffriesbay, Eastern cape. Paradise beach.
Can I get help on this form ... please.
NicovR001.
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I have the same set up with close line of site and get terrible downloads - sometimes speedtest.net cannot find a speed.
I complined to CellC, a techie came to test, a few days later I got a call to ask if an improvement and said a techie would contact me after fixing it. I am now waiting and the m in.
 
Nhlakah42 said:
Hi I have a minor problem here, I lost my phone last week so I want to do a sim swap and re-use my old number. So I called Cell C agent and she asked me questions I couldn't answer e.g. When was the last time I recharged airtime, what was the amount etc. So I'm really confused please help
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Nhlakah42 said:
Hi I have a minor problem here, I lost my phone last week so I want to do a sim swap and re-use my old number. So I called Cell C agent and she asked me questions I couldn't answer e.g. When was the last time I recharged airtime, what was the amount etc. So I'm really confused please help
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Dear Nhlakah42

Thank for contacting Cell C.

We have received your query regarding the SIM swap.
Kindly note that in order for us to assist you with the SIM swap we will need to conduct a security check to determine if you're the SIM card holder. We usually confirm your personal details, however, if you SIM card is not registered with your details we will then ask questions related to your SIM card activities.

^NZ
mcdui said:
I have the same set up with close line of site and get terrible downloads - sometimes speedtest.net cannot find a speed.
I complined to CellC, a techie came to test, a few days later I got a call to ask if an improvement and said a techie would contact me after fixing it. I am now waiting and the m in.
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Dear mcdui

Thank you for contacting Cell C regarding your coverage issue.

Do you perhaps have the reference number of your query so we can use it to follow up on your query.

^NZ
 
Dear @Cell_C,

Are you shaping fixed LTE while unshapping speedtests so your customers won't notice?
 
Axxess says that the CellC outage on Wednesday night / Thursday morning (~12 hours) and the outage on Thursday afternoon (~1 hour) was country-wide.

What caused the outage?
 
fustbariclation said:
Axxess says that the CellC outage on Wednesday night / Thursday morning (~12 hours) and the outage on Thursday afternoon (~1 hour) was country-wide.

What caused the outage?
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Any news on what caused this major outage last week?

Does CellC reply to messages here?
 
Ipwn 4 said:
Dear @Cell_C,

Are you shaping fixed LTE while unshapping speedtests so your customers won't notice?
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*Crickets* I'd also like to know this, how is it i can get 10mbps from a speedtest but absolutely nothing else will go above 20kbps between 6 - 11pm every single day.
 
lilggg said:
*Crickets* I'd also like to know this, how is it i can get 10mbps from a speedtest but absolutely nothing else will go above 20kbps between 6 - 11pm every single day.
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Cancelled, no point trying with these incompetent clowns. This is like uncapped DSL all over again: promise the sun, moon and stars and deliver dog ****
 
Cell_C said:
Dear Nhlakah42

Thank for contacting Cell C.

We have received your query regarding the SIM swap.
Kindly note that in order for us to assist you with the SIM swap we will need to conduct a security check to determine if you're the SIM card holder. We usually confirm your personal details, however, if you SIM card is not registered with your details we will then ask questions related to your SIM card activities.

^NZ


Dear mcdui

Thank you for contacting Cell C regarding your coverage issue.

Do you perhaps have the reference number of your query so we can use it to follow up on your query.

^NZ
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No I do not.
 
Seriously said:
Yip. All of them. Frustrating indeed. Bandwidth oversold?
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I'm still waiting for an explanation how an entire tower can go off both on 3G and 4G so you have to connect to one further away on the edge of coverage.
 
Swa said:
I'm still waiting for an explanation how an entire tower can go off both on 3G and 4G so you have to connect to one further away on the edge of coverage.
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Hi Swa

Please PM us your location, number in question/ID number and a number that we can reach you on.

^MP
 
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