Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

I just noticed my mistake. I bought the recurring 30-day bundle instead of the once-off 30 day bundle. SMH.
 
Hi my kids cant use mifi router since 18:00 last night till now..

Modem is ZTE MF920V...sugnal bar shows red and tried to put sim in dual sim phone but won't either.

Please help
 
DamduikerZA said:
Hi my kids cant use mifi router since 18:00 last night till now..

Modem is ZTE MF920V...sugnal bar shows red and tried to put sim in dual sim phone but won't either.

Please help
Click to expand...
Hi DamduikerZA

Thank you for reaching out to us.

Kindly send us a private message with the Cell C/ID number in question so we can look it up and assist or send us an email to [email protected] for assistance.

^NZ
 
Same thing happened to me last night. Rebooted and it was fine.
 
@Cell_C I tried using Cell C LTE on my Huawei E5572 MiFi router in hopes I would purchase the 50GB data bundle that is currently on special. To my disappointment, the LTE service is really slow, it almost feels like MTN limits the speed Cell C customers get. I am currently located in Vincent, East London, Eastern Cape. The LTE signal is strong (I get all bars in signal strength). I did a quick speedtest on MyBroadband and got these results:

speed.JPG

I have a Cell C prepaid sim card which I mostly use for voice calls. Would love to use it for data as I will be working remotely soon. Link: https://speedtest.mybroadband.co.za/result/15749010
 
koeks525 said:
@Cell_C I tried using Cell C LTE on my Huawei E5572 MiFi router in hopes I would purchase the 50GB data bundle that is currently on special. To my disappointment, the LTE service is really slow, it almost feels like MTN limits the speed Cell C customers get. I am currently located in Vincent, East London, Eastern Cape. The LTE signal is strong (I get all bars in signal strength). I did a quick speedtest on MyBroadband and got these results:

View attachment 986312

I have a Cell C prepaid sim card which I mostly use for voice calls. Would love to use it for data as I will be working remotely soon. Link: https://speedtest.mybroadband.co.za/result/15749010
Click to expand...
Hi koeks525

Thank you for reaching out to Cell C.

Please send us a Private Message with the number in question + your alternative contact number so we can escalate your query to our Network Department for assistance.

^NZ
 
Phone only roaming on Vodacom's network. Data roaming is turned on but no thruput. Some calls don't go through same with USSD codes only working some of the time. Data does work in other areas just not here so seems to be a localized problem with a specific tower.

Tokai
January 2021
Xiaomi Redmi Note 7 (Global Version)
Post-paid
Speedtests fail
Cell ID: 233631008
RSRP: -102
 
btw_i_use_arch said:
Phone only roaming on Vodacom's network. Data roaming is turned on but no thruput. Some calls don't go through same with USSD codes only working some of the time. Data does work in other areas just not here so seems to be a localized problem with a specific tower.

Tokai
January 2021
Xiaomi Redmi Note 7 (Global Version)
Post-paid
Speedtests fail
Cell ID: 233631008
RSRP: -102
Click to expand...
Good Evening,

Thank you for writing to us.

Please send us a PM with your physical address and your alternative contact number so we can assist.

^NZ
 
10839331016.png

Will I get higher speeds on a 4G+ modem?
 
Weird Cell C routing issue today.

I have a Huawei B593 router and 2 LTE sims, which I rotate every few months, using Cell C 50Gb 6 month bundles.

Today the router suddenly failed to connect to all Internet sites.

Chrome failed with a connection reset error
Firefox failed with a Secure Connection failed error
FTP could not connect
Email failed with an error
DNS was working
Internet access showed normal on the WiFi menu
Cell C App showed the Sim had plenty of data loaded
Both 3G and 4G showed the same symptoms

Moving the failed Cell C sim to a tablet showed the same symptoms

The backup Cell C Sim worked fine.

So the diagnosis was that the failed Sim had somehow been deactivated.

However, several hours later the ‘failed’ Sim is working fine in the tablet!

Glad I do not have to go to a Cell C shop for support, but somewhat mystified as to what actually happened!
 
Hi there

Thank you for contacting Cell C.

Please PM us your Cell C Numbers that you're experiencing the issue on.

Regards
^MP
 
Why does my wife's iPhone show no service so often. It just looses signal randomly and takes a while to get service again. It shows Vodacom LTE then. While using her phone to navigate around Cape Town, the signal will be gone and show No Service. After a phone restart it will show no service and after about 5 minutes show Vodacom LTE. I have checked the settings and it is the same as your website.
Can you please advise on this.
 
Hi there

Please PM us the number in question. We will look into it and assist.

^NT
 
@Cell_C how do i make the spam stop? every day its blaring ads when i make the calls and sms spam like this that never STOPs

WHATSAPP UPDATE! Dial *147*6*2# for NEW Mothers Day stories and more! Subscribe today for your 1st DAY FREE! R3/day after trial. T&Cs. Cell C. Stop reply: out
 
Ninja said:
@Cell_C how do i make the spam stop? every day its blaring ads when i make the calls and sms spam like this that never STOPs

WHATSAPP UPDATE! Dial *147*6*2# for NEW Mothers Day stories and more! Subscribe today for your 1st DAY FREE! R3/day after trial. T&Cs. Cell C. Stop reply: out
Click to expand...

Hi,

Kindly send us a private message with the number in question and we'll have your number removed from the marketing list.

^PN
 
Location: Parys Free State
Time of issue: 2 Months
Device Huawei-1C33
Tested everything except cellC. Nothing wrong on this side as far as I know!

Was brilliant in the beginning, six months ago. Now I can't even open Gmail. Some days reception is off completely. I am writing this using my phone's hotspot.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X