Cool Ideas Fibre ISP - Feedback

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No support feedback. Seriously pathetic after sales service

Awaits pbcool to say. Its not our fault as usual
 
rakabos3 said:
No support feedback. Seriously pathetic after sales service

Awaits pbcool to say. Its not our fault as usual
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That’s exactly what he is saying. Busy with him via email. Apparently it’s a Vuma Aerial layer2 loop issue.
 
My fibre is down. Getting a "incorrect account or password" error.

Edit: fibrehood in craighall park
 
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rakabos3 said:
No support feedback. Seriously pathetic after sales service

Awaits pbcool to say. Its not our fault as usual
Click to expand...
I don't like it that you complain about pbcool , I really like his support. CISP is the only ISP where any of the founders care as much as pbcool do, and sort out issues.
 
Cool Ideas Fiber ISP - Feedback

@PBCool DNS server issues again! Please fix this problem, it’s getting annoying having to wait 10mins every time dns server goes down. Yes it is on cable on my desktop pc before you blame the WiFi!
Guess I’m going to have to move isps soon.
 
Tinuva said:
I don't like it that you complain about pbcool , I really like his support. CISP is the only ISP where any of the founders care as much as pbcool do, and sort out issues.
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Sure

Thats why users are complaining. Because of the fabulous support we are currently experiencing. I dont pay R1100 because i am kind hearted. I expect better

I could not care less about what you like or dont like
 
CISP 200/200 on Vuma Aerial appears to be back online. Thanks for resolving.
 
rakabos3 said:
Sure

Thats why users are complaining. Because of the fabulous support we are currently experiencing. I dont pay R1100 because i am kind hearted. I expect better

I could not care less about what you like or dont like
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And I believe PBCool indicated that they are hiring more support staff on an ongoing basis, So you just look like an ****** complaining about PBCool when he's the only ISP Founder who has an active presence on here.

And R1100 is the going rate for 100mbps FTTH, it's not as if you paying a premium.
 
ghostR said:
And I believe PBCool indicated that they are hiring more support staff on an ongoing basis, So you just look like an ****** complaining about PBCool when he's the only ISP Founder who has an active presence on here.

And R1100 is the going rate for 100mbps FTTH, it's not as if you paying a premium.
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Lol

Yeah ok
 
mugikhan said:
@PBCool DNS server issues again! Please fix this problem, it’s getting annoying having to wait 10mins every time dns server goes down. Yes it is on cable on my desktop pc before you blame the WiFi!
Guess I’m going to have to move isps soon.
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I haven't had any DNS issues with the default CISP settings. Why don't you just change to Google's if it's a recurring problem for you?
 
Cool Ideas Fiber ISP - Feedback

Bryn said:
I haven't had any DNS issues with the default CISP settings. Why don't you just change to Google's if it's a recurring problem for you?
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Internet has been down the whole night so I’m assuming it’s a different issue, would still like to have it sorted quickly. Already have submitted a support ticket.

Also I don’t pay for googles dns so CISPs should work as I pay for it.
 
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UK download improved tons! but upload...matters to me much more hope it can be fixed at some point have a ticket logged for it. Can't be congestion this time of the morning since download was much better since 8pm Friday. Really wonky :crylaugh:
 
Local server speed test:

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Given that I get 25% of my local speed as international, and Zoidberg gets like 60%, while willotaku gets 50% I think something is wrong with my account. I sent iPERF logs to CISP on two occasions, hopefully they can figure out where the problem lies. Or maybe 100/100 accounts do get comparably junk international speeds compared to Elite 200/200 accounts. CISP denies this but what else could be the explanation?
 
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Mirai said:
Local server speed test:

View attachment 484498

Given that I get 25% of my local speed as international, and Zoidberg gets like 60%, while willotaku gets 50% I think something is wrong with my account. I sent iPERF logs to CISP on two occasions, hopefully they can figure out where the problem lies. Or maybe 100/100 accounts do get comparably junk international speeds compared to Elite 200/200 accounts. CISP denies this but what else could be the explanation?
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I would happily trade you my UK down for your upload as i backup lots of Data to my server located in Maidenhead 4TB going @ 4Mbps is not too great :twisted:
 
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