Cool Ideas Fibre ISP - Feedback

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PBCool said:
Will have a look for you most of the time we await feedback from the line provider and they don't respond on weekends in general.
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Still no reply. It is just a simple request for information regarding the costs involved with a downgrade. Surely CISP should have this information already :(
 
mystic007 said:
Still no reply. It is just a simple request for information regarding the costs involved with a downgrade. Surely CISP should have this information already :(
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There are no costs for downgrade, there would be backlog of tickets due to all the provider issues. If you need an immediate response give the office a call.
 
Looney said:
You’ll need to keep on annoying the ***** out of PBCool like I do. Then once he starts tearing out his hairs from being annoyed so much, magically your issues will go away.
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Saw the same behavior when I was briefly on Vox so it appears to be a Vumatel issue. Been often told 10Mbps upload is all you can expect to international servers! Judging by your speedtest results, that's not the case but doubt there is anyone with the political will at Cool Ideas/Vumatel/Vox to investigate...
 
sand_man said:
Saw the same behavior when I was briefly on Vox so it appears to be a Vumatel issue. Been often told 10Mbps upload is all you can expect to international servers! Judging by your speedtest results, that's not the case but doubt there is anyone with the political will at Cool Ideas/Vumatel/Vox to investigate...
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Speedtests are one thing, do you have any issues uploading to any services?
 
PBCool said:
Speedtests are one thing, do you have any issues uploading to any services?
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Youtube? Nope fast, around 100-130Mbps (cached locally right?)
Google Drive? Nope fast around 140-180Mbps (cached locally right?)
Dropbox? Yes but possibly because it is not paid version (international)
Teamviewer? Paid version. Remote file transfer slow. (international)
Speedtests to international servers? slow. No big deal but would expect my experience and that of a user in a different suburb but with the same ISP and fibre provider to be fairly similar?
 
the reason for the north riding issue is the backhaul has reached capacity so they are now getting bottlenecks
 
PBCool said:
There are no costs for downgrade, there would be backlog of tickets due to all the provider issues. If you need an immediate response give the office a call.
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I spoke to Telisha and requested the downgrade for 1 April 2018. Shortly after speaking to her I received an email from Vumatel stating that my service has been changed to 100/100, even though I clearly requested this only be done on 1 April. At the same time I received this email my fibre line went down (LCP timeouts when trying to establish a PPP connection)!

THIS IS ABSOLUTELY PATHETIC SERVICE FROM CISP!! NOW I AM COMPLETELY WITHOUT INTERNET AFTER WHAT SHOULD HAVE BEEN A SIMPLE ROUTINE REQUEST!! SORT THIS OUT IMMEDIATELY!
 
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andycol500 said:
the reason for the north riding issue is the backhaul has reached capacity so they are now getting bottlenecks
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This has been going on for a while. I just wish Vumatel would tell us that they are in process of upgrading the infrastructure to handle the load...
 
@pbcool

My gf in rosebank is looking to sign up for fiber. I recommended cisp but she says there is no installation/connection fee and free router promo with afrihost and would prefer to go with them on that basis. Does cisp have something similar ? (Openserve)
 
Just to give you guys an idea of what is frustrating me like crazy.

The First graph is an example where no issues were experienced at all... As you can see i sit comfortably at around 6000 bits... Which effectively is around 6 mbps. which is literally all of 6% of my line speed.

Normal.jpg

Now have a look at the graph from last night. Completely unstable and all over the show, with periods where things practically just become useless... I cannot even sustain 5000 bits. The shear amount of drops and depth of the drops are speaking wonders. Very very frustrating seen as all of this isn't even using 10% of my so call available bandwidth.

Bad.jpg
 
sand_man said:
Youtube? Nope fast, around 100-130Mbps (cached locally right?)
Google Drive? Nope fast around 140-180Mbps (cached locally right?)
Dropbox? Yes but possibly because it is not paid version (international)
Teamviewer? Paid version. Remote file transfer slow. (international)
Speedtests to international servers? slow. No big deal but would expect my experience and that of a user in a different suburb but with the same ISP and fibre provider to be fairly similar?
Click to expand...

International speed tests have always been very poor for me on Cool Ideas. To be fair though, they weren't good with Crystal Web either. I get 90+Mbps to pretty much any local server, but seldom over 12-15Mbps to an international one. Single-threaded speeds are an issue with many services - certain video streaming sites like Vimeo, Twitch, Hulu etc. are unusable without some sort of tool for turning streams into multi-threaded affairs. Often http download speeds are terrible too, until I cancel and restart in a download manager. I've assumed it's garbage Openserve network configuration to blame, but if this is something that an ISP could tackle that would be amazing.

I've always had crap speeds with Dropbox, even with business accounts. My heart sinks when a client uses Dropbox and sends me links to download large folders. Guaranteed to take ages compared to literally any other cloud storage service.
 
Bryn said:
International speed tests have always been very poor for me on Cool Ideas. To be fair though, they weren't good with Crystal Web either. I get 90+Mbps to pretty much any local server, but seldom over 12-15Mbps to an international one. Single-threaded speeds are an issue with many services - certain video streaming sites like Vimeo, Twitch, Hulu etc. are unusable without some sort of tool for turning streams into multi-threaded affairs. Often http download speeds are terrible too, until I cancel and restart in a download manager. I've assumed it's garbage Openserve network configuration to blame, but if this is something that an ISP could tackle that would be amazing.

I've always had crap speeds with Dropbox, even with business accounts. My heart sinks when a client uses Dropbox and sends me links to download large folders. Guaranteed to take ages compared to literally any other cloud storage service.
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I know with twitch you always seem to have issues, even on a 1Gb line i can have twitch lagging
 
Bryn said:
International speed tests have always been very poor for me on Cool Ideas. To be fair though, they weren't good with Crystal Web either. I get 90+Mbps to pretty much any local server, but seldom over 12-15Mbps to an international one. Single-threaded speeds are an issue with many services - certain video streaming sites like Vimeo, Twitch, Hulu etc. are unusable without some sort of tool for turning streams into multi-threaded affairs. Often http download speeds are terrible too, until I cancel and restart in a download manager. I've assumed it's garbage Openserve network configuration to blame, but if this is something that an ISP could tackle that would be amazing.

I've always had crap speeds with Dropbox, even with business accounts. My heart sinks when a client uses Dropbox and sends me links to download large folders. Guaranteed to take ages compared to literally any other cloud storage service.
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Often it's an MTU thing have you tried playing around with your router settings?
 
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