Cool Ideas Fibre ISP - Feedback

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sand_man said:
Youtube? Nope fast, around 100-130Mbps (cached locally right?)
Google Drive? Nope fast around 140-180Mbps (cached locally right?)
Dropbox? Yes but possibly because it is not paid version (international)
Teamviewer? Paid version. Remote file transfer slow. (international)
Speedtests to international servers? slow. No big deal but would expect my experience and that of a user in a different suburb but with the same ISP and fibre provider to be fairly similar?
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Do you have any other services aside from Dropbox, TeamViewer transfers are obviously to another last mile user which is a bit more complicated.

What you can also try doing is comparing your OS and TCP buffer settings with Looney.
 
mystic007 said:
I spoke to Telisha and requested the downgrade for 1 April 2018. Shortly after speaking to her I received an email from Vumatel stating that my service has been changed to 100/100, even though I clearly requested this only be done on 1 April. At the same time I received this email my fibre line went down (LCP timeouts when trying to establish a PPP connection)!

THIS IS ABSOLUTELY PATHETIC SERVICE FROM CISP!! NOW I AM COMPLETELY WITHOUT INTERNET AFTER WHAT SHOULD HAVE BEEN A SIMPLE ROUTINE REQUEST!! SORT THIS OUT IMMEDIATELY!
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The downgrade is set effective of the 1st as you have mentioned and will PM you the portal screenshot. The email you received was just a notice this has been requested for you.

The line being down is just a coincidence, I am escalating this for you.
 
PBCool said:
Do you have any other services aside from Dropbox, TeamViewer transfers are obviously to another last mile user which is a bit more complicated.

What you can also try doing is comparing your OS and TCP buffer settings with Looney.
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Not sure how I can help? I only use Apple and not windows.
 
harties said:
@pbcool

My gf in rosebank is looking to sign up for fiber. I recommended cisp but she says there is no installation/connection fee and free router promo with afrihost and would prefer to go with them on that basis. Does cisp have something similar ? (Openserve)
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We cover R1000 of all startup costs on all networks, but never lock anyone into a longer term. Where in Rosebank?
 
PBCool said:
Which router are you using?
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Zyxel SBG-3300N. I followed the instructions in the link I sent you (as far as CMD testing goes, not changing router settings), and it led me pretty much back to my current MTU setting:

Fragmented packets at 1492 until I reached 1462, but it says add 28 for IP/ICMP headers, which is then 1490. Pretty much where I was.
 
Bryn said:
Zyxel SBG-3300N. I followed the instructions in the link I sent you (as far as CMD testing goes, not changing router settings), and it led me pretty much back to my current MTU setting:

Fragmented packets at 1492 until I reached 1462, but it says add 28 for IP/ICMP headers, which is then 1490. Pretty much where I was.
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Try leave it on 1462 if thats where packets stopped fragging.
 
Bryn said:
Nope. Didn't know this was a thing.

Did a quick Google - is this what I should do?
https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router
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What's the purpose of changing MTU rates? Improve performance of single download thread?

I followed your link to and played around but not really sure what the point is or how altering MTU rates effects performance. Also the packet loss seems inconsistent.

Using yahoo as the example, 1440 looked to be the sweet spot for me but changing my router settings to 1468 and repeating the test I would get packets need to be fragmented message.

Looney said:
Not sure how I can help? I only use Apple and not windows.
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PBCool said:
Well that could be the differentiator.
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You could be onto something but why?

Mmmmmm, so here's a thing....

Speedtest via wired windows pc



Then via smartphone Oneplus 5T...

Screenshot_20180312-160345.jpg

And finally iPad Pro...

IMG_0102.jpg
 
sand_man said:
What's the purpose of changing MTU rates? Improve performance of single download thread?

I followed your link to and played around but not really sure what the point is or how altering MTU rates effects performance. Also the packet loss seems inconsistent.

Using yahoo as the example, 1440 looked to be the sweet spot for me but changing my router settings to 1468 and repeating the test I would get packets need to be fragmented message.





You could be onto something but why?

Mmmmmm, so here's a thing....

Speedtest via wired windows pc



Then via smartphone Oneplus 5T...

View attachment 506327

And finally iPad Pro...

View attachment 506329
Click to expand...

There you have it... Apple... it just works ;)
 
sand_man said:
]Using yahoo as the example, 1440 looked to be the sweet spot for me but changing my router settings to 1468 and repeating the test I would get packets need to be fragmented message.
Click to expand...

Then you didn't follow that KB article correctly. They give you example numbers to use, but you still need to test with ping until you dont get the fragmented message and then add the 28. Only then you know what the optimal value is.

Using an automatic value is usually better when it works.
 
Tinuva said:
Then you didn't follow that KB article correctly. They give you example numbers to use, but you still need to test with ping until you dont get the fragmented message and then add the 28. Only then you know what the optimal value is.

Using an automatic value is usually better when it works.
Click to expand...

Yeap so aerial is different to Openserve as your PPP establishes to our concentrator where we can mangle the packets. On Openserve your session is with Openserve concentrators.
 
Also having issues in North Riding, down is 5.3 up is 19.97 on a 20/20 connection. It has also gone down completely a couple of times.
 
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