Cool Ideas Fibre ISP - Feedback

[sand_man]

Down in Norwood too, Vumatel Aerial. Happened earlier, around 11am. I got excited, rather naively believed the packet loss issue on my line was being addressed.

 

[rolandos]

was up for 2mins in morningside down again

 

[simstim]

Yup, still down in Waverley as well.

 

[sand_man]

 

[hazey]

Was curious to know whether CISP will charge a cancellation fee (hidden somewhere in T&C's) in case I'm unhappy and wish to cancel within let's say 1 month? (or even less?) This would be on a Nitro Cool 200/200 on Frogfoot (Cape Town)

 

[SeaSickMama]

Was curious to know whether CISP will charge a cancellation fee (hidden somewhere in T&C's) in case I'm unhappy and wish to cancel within let's say 1 month? (or even less?) This would be on a Nitro Cool 200/200 on Frogfoot (Cape Town)

Cancel has to just be 1 month notice, no fees anything. But don’t take my word for it.

 

[hazey]

Cancel has to just be 1 month notice, no fees anything. But don’t take my word for it.

So they won't ask me to pay the ONT/router's price. And also will they take back the router?

 

[Tinuva]

So they won't ask me to pay the ONT/router's price. And also will they take back the router?

Yeah the router is never yours, you have to give it back when you cancel.

 

[hazey]

Yeah the router is never yours, you have to give it back when you cancel.

Thanks for the feedback!

 

[SeaSickMama]

Yeah the router is never yours, you have to give it back when you cancel.

Isn’t it that after 6 months they don’t care about the router ?

 

[Fjorko]

100Mbps - and buffering on DSTV Now - been fine the WHOLE day

 

[Sinbad]

My dstv now is perfect

 

[Fjorko]

Its been fine right up until 7pm - now borked ! - prob till 11PM again

 

[JacquesR]

Isn’t it that after 6 months they don’t care about the router ?

CISP's website says "The Free router remains the property of Cool Ideas and will need to be returned to us if the service is cancelled." I just left WebAfrica after 2 years of fibre with them, and they wanted +-R1000 back for the router (currently worth less than R500), or for it to be returned to avoid being billed for it. Seems standard that we're just "borrowing" them.

 

[StoneCold]

Its been fine right up until 7pm - now borked ! - prob till 11PM again

Telling you, it must be Openserve related as Sinbad is on Vumatel if I'm not mistaken?

 

[Sinbad]

Correct

 

[SeaSickMama]

CISP's website says "The Free router remains the property of Cool Ideas and will need to be returned to us if the service is cancelled." I just left WebAfrica after 2 years of fibre with them, and they wanted +-R1000 back for the router (currently worth less than R500), or for it to be returned to avoid being billed for it. Seems standard that we're just "borrowing" them.

Well I do know with afrihost they give it for free after a certain amount of time

 

[SeaSickMama]

100Mbps - and buffering on DSTV Now - been fine the WHOLE day

Mine has not given me any issues the whole day. Been streaming since 10 this morning, not one hitch but 100/100 mfn

 

[SeaSickMama]

Its been fine right up until 7pm - now borked ! - prob till 11PM again

It has to be 100% your infrastructure, I don’t have any of these issues you guys taken of although my infrastructure was upgraded a while ago after we did have the same issues as everyone else

Attached is my Speedtest now via the phone to Vodafone London

 

[Fjorko]

It has to be 100% your infrastructure, I don’t have any of these issues you guys taken of although my infrastructure was upgraded a while ago after we did have the same issues as everyone else

Attached is my Speedtest now via the phone to Vodafone London

I spoke to OS today and yesterday, they assured me that they tested my link and it's 100% fine. No other complaints from users connected to the exchange I'm connected to.

Looks ok now though