Cool Ideas Fibre ISP - Feedback

Bryn · Dec 4, 2018

Tests with 80M instead of 160M:

Code:

C:\>iperf3.exe -R -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.230 port 50300 connected to 62.233.65.195 port 17001
iperf3: OUT OF ORDER - incoming packet = 5 and received packet = 9 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 6 and received packet = 9 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7 and received packet = 10 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8 and received packet = 10 AND SP = 4
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.74 MBytes  81.7 Mbits/sec  0.341 ms  20/1263 (1.6%)
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.310 ms  0/1221 (0%)
iperf3: OUT OF ORDER - incoming packet = 3399 and received packet = 3400 AND SP = 4
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.308 ms  1/1221 (0.082%)
[  4]   3.00-4.00   sec  9.52 MBytes  79.9 Mbits/sec  0.311 ms  1/1220 (0.082%)
iperf3: OUT OF ORDER - incoming packet = 5074 and received packet = 5075 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5084 and received packet = 5086 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5085 and received packet = 5086 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5087 and received packet = 5093 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5088 and received packet = 5093 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5089 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5094 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5095 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5090 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5091 and received packet = 5096 AND SP = 4
[  4]   4.00-5.00   sec  9.53 MBytes  80.0 Mbits/sec  0.265 ms  10/1220 (0.82%)
[  4]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.301 ms  0/1221 (0%)
[  4]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.347 ms  0/1221 (0%)
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.293 ms  0/1221 (0%)
[  4]   8.00-9.00   sec  9.53 MBytes  80.0 Mbits/sec  0.309 ms  0/1220 (0%)
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.310 ms  0/1221 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  97.3 MBytes  81.6 Mbits/sec  0.309 ms  32/12448 (0.26%)
[  4] Sent 12448 datagrams
[SUM]  0.0-10.0 sec  15 datagrams received out-of-order

iperf Done.

===============================

C:\>iperf3.exe -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 192.168.1.230 port 49726 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.53 MBytes  79.9 Mbits/sec  1220
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  1221
[  4]   2.00-3.00   sec  9.55 MBytes  80.0 Mbits/sec  1222
[  4]   3.00-4.00   sec  9.52 MBytes  80.0 Mbits/sec  1219
[  4]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  1221
[  4]   5.00-6.00   sec  9.52 MBytes  79.9 Mbits/sec  1219
[  4]   6.00-7.00   sec  8.98 MBytes  75.3 Mbits/sec  1149
[  4]   7.00-8.00   sec  9.44 MBytes  79.2 Mbits/sec  1208
[  4]   8.00-9.00   sec  9.66 MBytes  81.0 Mbits/sec  1237
[  4]   9.00-10.00  sec  9.53 MBytes  80.0 Mbits/sec  1220
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  94.8 MBytes  79.5 Mbits/sec  2.000 ms  5349/12134 (44%)
[  4] Sent 12134 datagrams

iperf Done.

===============================

C:\>iperf3.exe -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.230 port 50831 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   827 KBytes  6.77 Mbits/sec
[  4]   1.00-2.00   sec  1.21 MBytes  10.2 Mbits/sec
[  4]   2.00-3.00   sec  1.21 MBytes  10.2 Mbits/sec
[  4]   3.00-4.00   sec   953 KBytes  7.81 Mbits/sec
[  4]   4.00-5.00   sec   978 KBytes  8.02 Mbits/sec
[  4]   5.00-6.00   sec  1.05 MBytes  8.79 Mbits/sec
[  4]   6.00-7.00   sec  1.08 MBytes  9.03 Mbits/sec
[  4]   7.00-8.00   sec  1.09 MBytes  9.10 Mbits/sec
[  4]   8.00-9.00   sec  1.10 MBytes  9.23 Mbits/sec
[  4]   9.00-10.00  sec  1.13 MBytes  9.48 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  11.3 MBytes  9.47 Mbits/sec   80             sender
[  4]   0.00-10.00  sec  10.8 MBytes  9.07 Mbits/sec                  receiver

iperf Done.

===============================

C:\>iperf3.exe -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 192.168.1.230 port 50833 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   384 KBytes  3.14 Mbits/sec
[  4]   1.00-2.00   sec   896 KBytes  7.35 Mbits/sec
[  4]   2.00-3.00   sec  1.12 MBytes  9.44 Mbits/sec
[  4]   3.00-4.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   4.00-5.00   sec  1.25 MBytes  10.5 Mbits/sec
[  4]   5.00-6.00   sec  1.50 MBytes  12.6 Mbits/sec
[  4]   6.00-7.00   sec  1.25 MBytes  10.5 Mbits/sec
[  4]   7.00-8.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   8.00-9.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   9.00-10.00  sec  1.12 MBytes  9.44 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-10.00  sec  11.6 MBytes  9.75 Mbits/sec                  sender
[  4]   0.00-10.00  sec  11.6 MBytes  9.72 Mbits/sec                  receiver

iperf Done.

wingnut771 · Dec 4, 2018

Bryn said:

Tests with 80M instead of 160M:

Code:

C:\>iperf3.exe -R -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.230 port 50300 connected to 62.233.65.195 port 17001
iperf3: OUT OF ORDER - incoming packet = 5 and received packet = 9 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 6 and received packet = 9 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7 and received packet = 10 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8 and received packet = 10 AND SP = 4
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.74 MBytes  81.7 Mbits/sec  0.341 ms  20/1263 (1.6%)
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.310 ms  0/1221 (0%)
iperf3: OUT OF ORDER - incoming packet = 3399 and received packet = 3400 AND SP = 4
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.308 ms  1/1221 (0.082%)
[  4]   3.00-4.00   sec  9.52 MBytes  79.9 Mbits/sec  0.311 ms  1/1220 (0.082%)
iperf3: OUT OF ORDER - incoming packet = 5074 and received packet = 5075 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5084 and received packet = 5086 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5085 and received packet = 5086 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5087 and received packet = 5093 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5088 and received packet = 5093 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5089 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5094 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5095 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5090 and received packet = 5096 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 5091 and received packet = 5096 AND SP = 4
[  4]   4.00-5.00   sec  9.53 MBytes  80.0 Mbits/sec  0.265 ms  10/1220 (0.82%)
[  4]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.301 ms  0/1221 (0%)
[  4]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.347 ms  0/1221 (0%)
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.293 ms  0/1221 (0%)
[  4]   8.00-9.00   sec  9.53 MBytes  80.0 Mbits/sec  0.309 ms  0/1220 (0%)
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.310 ms  0/1221 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  97.3 MBytes  81.6 Mbits/sec  0.309 ms  32/12448 (0.26%)
[  4] Sent 12448 datagrams
[SUM]  0.0-10.0 sec  15 datagrams received out-of-order

iperf Done.

===============================

C:\>iperf3.exe -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 192.168.1.230 port 49726 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.53 MBytes  79.9 Mbits/sec  1220
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  1221
[  4]   2.00-3.00   sec  9.55 MBytes  80.0 Mbits/sec  1222
[  4]   3.00-4.00   sec  9.52 MBytes  80.0 Mbits/sec  1219
[  4]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  1221
[  4]   5.00-6.00   sec  9.52 MBytes  79.9 Mbits/sec  1219
[  4]   6.00-7.00   sec  8.98 MBytes  75.3 Mbits/sec  1149
[  4]   7.00-8.00   sec  9.44 MBytes  79.2 Mbits/sec  1208
[  4]   8.00-9.00   sec  9.66 MBytes  81.0 Mbits/sec  1237
[  4]   9.00-10.00  sec  9.53 MBytes  80.0 Mbits/sec  1220
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  94.8 MBytes  79.5 Mbits/sec  2.000 ms  5349/12134 (44%)
[  4] Sent 12134 datagrams

iperf Done.

===============================

C:\>iperf3.exe -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.230 port 50831 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   827 KBytes  6.77 Mbits/sec
[  4]   1.00-2.00   sec  1.21 MBytes  10.2 Mbits/sec
[  4]   2.00-3.00   sec  1.21 MBytes  10.2 Mbits/sec
[  4]   3.00-4.00   sec   953 KBytes  7.81 Mbits/sec
[  4]   4.00-5.00   sec   978 KBytes  8.02 Mbits/sec
[  4]   5.00-6.00   sec  1.05 MBytes  8.79 Mbits/sec
[  4]   6.00-7.00   sec  1.08 MBytes  9.03 Mbits/sec
[  4]   7.00-8.00   sec  1.09 MBytes  9.10 Mbits/sec
[  4]   8.00-9.00   sec  1.10 MBytes  9.23 Mbits/sec
[  4]   9.00-10.00  sec  1.13 MBytes  9.48 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  11.3 MBytes  9.47 Mbits/sec   80             sender
[  4]   0.00-10.00  sec  10.8 MBytes  9.07 Mbits/sec                  receiver

iperf Done.

===============================

C:\>iperf3.exe -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[  4] local 192.168.1.230 port 50833 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   384 KBytes  3.14 Mbits/sec
[  4]   1.00-2.00   sec   896 KBytes  7.35 Mbits/sec
[  4]   2.00-3.00   sec  1.12 MBytes  9.44 Mbits/sec
[  4]   3.00-4.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   4.00-5.00   sec  1.25 MBytes  10.5 Mbits/sec
[  4]   5.00-6.00   sec  1.50 MBytes  12.6 Mbits/sec
[  4]   6.00-7.00   sec  1.25 MBytes  10.5 Mbits/sec
[  4]   7.00-8.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   8.00-9.00   sec  1.38 MBytes  11.5 Mbits/sec
[  4]   9.00-10.00  sec  1.12 MBytes  9.44 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-10.00  sec  11.6 MBytes  9.75 Mbits/sec                  sender
[  4]   0.00-10.00  sec  11.6 MBytes  9.72 Mbits/sec                  receiver

iperf Done.

So, now what?

sand_man · Dec 4, 2018

wingnut771 said:
So, now what?

His results are solid with the exception of UDP sending to international server... (44% packet loss?)

Seeyou · Dec 4, 2018

@PBCool - is the routing to South America and USA in its final state with that new cable?

I still get > 200ms to nearly anywhere in Brazil. If the latency there is supposed to be ~100ms, can it not then hop up into the US and theoretically achieve around 150ms too, or am I oversimplifying?

wingnut771 · Dec 4, 2018

sand_man said:
His results are solid with the exception of UDP sending to international server... (44% packet loss?)

Hence my question.

PBCool · Dec 4, 2018

wingnut771 said:
Hence my question.

UDP on a local server is relative, TCP on international is relative, so those results indicate very little loss.

PBCool · Dec 4, 2018

Seeyou said:
@PBCool - is the routing to South America and USA in its final state with that new cable?

I still get > 200ms to nearly anywhere in Brazil. If the latency there is supposed to be ~100ms, can it not then hop up into the US and theoretically achieve around 150ms too, or am I oversimplifying?

The advertised latency was ~100ms from Cape Town to Fortaleza, and ~160ms from Cape Town to Miami. So the more realistic traffic is in Sao Paulo, which is then another 60ms from Fortaleza for instance. So depends on the location.

PBCool · Dec 4, 2018

PBCool said:
The advertised latency was ~100ms from Cape Town to Fortaleza, and ~160ms from Cape Town to Miami. So the more realistic traffic is in Sao Paulo, which is then another 60ms from Fortaleza for instance. So depends on the location.

We will have more control of the traffic once the DC in Fortaleza has been built which should be in March next year, we can then deploy kit at each location.

Seeyou · Dec 4, 2018

PBCool said:
We will have more control of the traffic once the DC in Fortaleza has been built which should be in March next year, we can then deploy kit at each location.

Sounds promising, thanks for the update! Otherwise everything has been performing flawlessly, thanks for the great service!

Looney · Dec 4, 2018

On another note: Why has CISP not yet started offering 1gb packages? There are already other ISP’s offering these. What’s the hold up?

image132 · Dec 4, 2018

@PBCool Is there any news on #COOL-20181126-179309? I haven't heard anything since last week.

PBCool · Dec 4, 2018

Looney said:
On another note: Why has CISP not yet started offering 1gb packages? There are already other ISP’s offering these. What’s the hold up?

The commercials are changing around this early next year, so stay tuned.

Looney · Dec 4, 2018

PBCool said:
The commercials are changing around this early next year, so stay tuned.

Awesome! Great to here! Look forward to seeing what prices are like

PBCool · Dec 4, 2018

image132 said:
@PBCool Is there any news on #COOL-20181126-179309? I haven't heard anything since last week.

There was a change made yesterday which would have affected Cape Town customer and LINX peers, IE Twitch, did you still have the issue yesterday?

image132 · Dec 4, 2018

PBCool said:
There was a change made yesterday which would have affected Cape Town customer and LINX peers, IE Twitch, did you still have the issue yesterday?

Yes. It was better, took longer to hit the "peak period" issues but it still happened.

You can see here at 8:30PM how throughput went from consistent, to patchy to right at the end there doing its usual 300 kB/s. By the time 9PM rolled around Twitch wasn't worth watching due to buffering.

moms · Dec 4, 2018

PBCool said:
The commercials are changing around this early next year, so stay tuned.

will fiber prices go down next year ?

Fjorko · Dec 4, 2018

moms said:
will fiber prices go down next year ?

No

moms · Dec 4, 2018

Fjorko said:
No

it will be nice if a 20mb costs around R500 lol

Phinix · Dec 4, 2018

When running this command: iperf3.exe -R -u -b 80M -p 17001 -c queen.cisp.co.za

Why would I be seeing a result like this?

Code:

Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.13 port 60691 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  24.0 KBytes   197 Kbits/sec  4285.896 ms  0/3 (0%)
[  4]   1.00-2.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   2.00-3.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   3.00-4.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   4.00-5.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   5.00-6.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   6.00-7.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   7.00-8.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   8.00-9.00   sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
[  4]   9.00-10.00  sec  0.00 Bytes  0.00 bits/sec  4285.896 ms  0/0 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  96.8 MBytes  81.2 Mbits/sec  4285.896 ms  0/3 (0%)

Pho3nix · Dec 4, 2018

No working internet in Weltevreden

Let me log a ticket

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