Cool Ideas Fibre ISP - Feedback

[DrJohnZoidberg]

My connection is on life support. I'm connected but it's not passing much traffic.

 

[Phinix]

Yup, discord packet-loss and other things have spiked.

 

[ArtyLoop]

Total loss of connectivity here- have pppoe session but no traffic. Not a good first impression...

 

[John Tempus]

seems sorted for now.

EDIT: woops too soon, just went pearshape again.

 

[zll]

Not just me then. Also getting shite speeds.

 

[Bryn]

My Openserve connection is utter crap atm. Can barely load any websites.

WinMTR to Google and Youtube:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          setup.ubnt.com -    0 |   44 |   44 |    0 |    0 |   12 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |   44 |   44 |   23 |   29 |   35 |   27 |
|                            192.168.11.6 -    0 |   44 |   44 |   23 |   29 |   34 |   27 |
|            c4i-backbone.coolideas.co.za -    0 |   44 |   44 |   23 |   29 |   35 |   28 |
|                uy9-cust.coolideas.co.za -    0 |   44 |   44 |   42 |   49 |   61 |   47 |
|               u13m-cust.coolideas.co.za -    0 |   44 |   44 |   43 |   49 |   56 |   49 |
|               u139-cust.coolideas.co.za -   54 |   15 |    7 |    0 |   52 |   55 |   54 |
|                      google.jinx.net.za -   35 |   20 |   13 |   46 |   51 |   57 |   49 |
|                           72.14.239.129 -   21 |   24 |   19 |   46 |   51 |   55 |   55 |
|                jnb01s08-in-f4.1e100.net -   30 |   20 |   14 |   47 |   52 |   56 |   56 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          setup.ubnt.com -    0 |   31 |   31 |    0 |    0 |    1 |    0 |
|                   No response from host -  100 |    6 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    0 |   31 |   31 |   22 |   29 |   35 |   25 |
|                            192.168.11.6 -    4 |   27 |   26 |    0 |   28 |   33 |   25 |
|            c4i-backbone.coolideas.co.za -    0 |   31 |   31 |   22 |   29 |   37 |   27 |
|                uy9-cust.coolideas.co.za -    0 |   31 |   31 |   42 |   50 |   54 |   51 |
|               u13m-cust.coolideas.co.za -    0 |   31 |   31 |   42 |   50 |   54 |   51 |
|               u139-cust.coolideas.co.za -   72 |    7 |    2 |    0 |   49 |   52 |   47 |
|                      google.jinx.net.za -   37 |   11 |    7 |    0 |   57 |   73 |   51 |
|                           72.14.237.239 -   46 |   11 |    6 |    0 |   51 |   55 |   48 |
|               jnb01s07-in-f14.1e100.net -   63 |    8 |    3 |    0 |   53 |   56 |   50 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[Kwerty]

Aaaaand it's back.

 

[John Tempus]

lol it was fixed but now the packetloss moved up one hop.

HAHA cray cray

EDIT: seriously wtf is going on, im trying to work and now this crap.

 

[Fjorko]

Guys - @Looney didnt say a word - so it cannot possibly be THAT bad !

 

[Looney]

PBCool, if you’re here. Help please!!! ONT dead!

[Ticket ID: COOL-20181207-186120] Fibre Line box damaged

 

[Looney]

Guys - @Looney didnt say a word - so it cannot possibly be THAT bad !

I can’t complain about performance when my ONT is dead

 

[Fjorko]

I can’t complain about performance when my ONT is dead

Hahahahahahahahahahahahahahaha

 

[Looney]

Hahahahahahahahahahahahahahaha

Arrived home and the ONT has no power. Checked the cables and everything is fine. Either loadshedding or lightning killed it. Fsck! I need a new ONT today.

 

[Fjorko]

Eish - sorry to hear that - thats why i have mine on a UPS

 

[Looney]

Eish - sorry to hear that - thats why i have mine on a UPS

Mines connected to an inverter. I don’t know what happened, just got home and it’s dead.

 

[Fjorko]

Hope u can get it sorted man !

 

[Looney]

Hope u can get it sorted man !

I have to. I’ll even drive to Vuma myself to collect a new ONT, install it myself and then call Vuma to provision it.

 

[Hype]

Mines connected to an inverter. I don’t know what happened, just got home and it’s dead.

Clearly it was a power surge down the fibre line!

 

[Looney]

Clearly it was a power surge down the fibre line!

Nope, turns out there’s a problem with the plug point. I connected the ONT to a different plug point and it’s working again. THANK THE LORD!

 

[Hype]

Nope, turns out there’s a problem with the plug point. I connected the ONT to a different plug point and it’s working again. THANK THE LORD!

Thats a relief!