Cool Ideas Fibre ISP - Feedback

[Tinuva]

Hey everyone. Our fibre just got installed about 5 days ago. Since the announcement of fibre installation I was Cool Ideas all the way... But recently things are really concerning, high pings, packet loss, slow speede etc. Would you still recommend cool ideas over other ISPs?

I'm really hoping it's just the loadshedding affecting it. Since it doesn't last forever.

I havent had any issues in a long time. CISP is sitll my choice of ISP. I cant think of any other ISP better than CISP.

That said, you need to categorize the problems, and see where the problems really are.

For example:

1. Customer equipment - 5% of the issues
2. FTTH provider (Vumatel, Openserve ect) - 90% of the issues
3. ISP network (CISP in thise case) - 3% of the issues. These usually minor. Like DNS servers, backhaul links from JHB-CPT-DBN
4. Upstream from the ISP - Less than 1% Some issues

So you see, there are many complaints on this thread, majority of them not caused by CISP, but CISP still deal with them. I can't see any other ISP that will do it better than CISP. Be sure you choose the correct FTTH provider if you have a choice in your area.

Hope this helps you get a clearer picture on what you read about the issues in this thread.

 

[sand_man]

Well, I'm still sitting with unexplained packet loss, as per iperf test, reported a week shy of 2 months ago now. Vumatel and CISP don't bother responding to my queries any longer. Can't say I blame them. I been harassing them for almost 2 months now! Imagine that? How dare a customer expect an explanation, much less an actual solution...

A year ago I moaned about poor upload speeds and was fobbed off. I was fed all sorts of excuses and being a typically gullible, apathetic, tech challenged consumer, I bought into and accepted the excuses. I basically spent R18000 over a year, on a service which wasn't performing optimally.

Anyway, the new ONT has certainly seen my speed test results improve. Not sure if those results translate into real world performance but they been fantastic! An unfortunate side effect of the new ONT has been consistently poor iperf test results. The powers that be seem at a loss to explain this, let alone fix it...

 

[Denver****]

@PBCool I have to say that my streaming has been great the last week or so... whatever you guys did please dont change it.... randburg vuma aerial

 

[Bryn]

Well, I'm still sitting with unexplained packet loss, as per iperf test, reported a week shy of 2 months ago now. Vumatel and CISP don't bother responding to my queries any longer. Can't say I blame them. I been harassing them for almost 2 months now! Imagine that? How dare a customer expect an explanation, much less an actual solution...

A year ago I moaned about poor upload speeds and was fobbed off. I was fed all sorts of excuses and being a typically gullible, apathetic, tech challenged consumer, I bought into and accepted the excuses. I basically spent R18000 over a year, on a service which wasn't performing optimally.

Anyway, the new ONT has certainly seen my speed test results improve. Not sure if those results translate into real world performance but they been fantastic! An unfortunate side effect of the new ONT has been consistently poor iperf test results. The powers that be seem at a loss to explain this, let alone fix it...

Dafuq. Being ignored by customer support is bs. I wouldn't accept that.

I hope we're not seeing the decline of Cool Ideas after such a great run. CW's spiral also started with performance issues being blamed on mysterious infrastructure issues and other various things out of their control.

 

[ArtyLoop]

So, I have now done a comparison between my CISP service and Telkom LTE:

Telkom LTE Uncapped

 ******@S******-MacBook-Pro  ~  iperf3 -R -u -b 20M -p  17001 -c queen.cisp.co.za                                            1 ↵  715  12:18:03
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  7] local 192.168.0.100 port 56014 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-1.00   sec  2.37 MBytes  19.9 Mbits/sec  0.732 ms  0/1744 (0%)
[  7]   1.00-2.00   sec  2.39 MBytes  20.0 Mbits/sec  0.797 ms  0/1758 (0%)
[  7]   2.00-3.00   sec  2.37 MBytes  19.9 Mbits/sec  0.974 ms  5/1748 (0.29%)
[  7]   3.00-4.00   sec  2.32 MBytes  19.5 Mbits/sec  0.853 ms  0/1711 (0%)
[  7]   4.00-5.00   sec  2.45 MBytes  20.6 Mbits/sec  0.868 ms  0/1804 (0%)
[  7]   5.00-6.00   sec  2.40 MBytes  20.1 Mbits/sec  0.534 ms  0/1769 (0%)
[  7]   6.00-7.00   sec  2.38 MBytes  20.0 Mbits/sec  0.567 ms  0/1755 (0%)
[  7]   7.00-8.00   sec  2.35 MBytes  19.7 Mbits/sec  0.538 ms  2/1735 (0.12%)
[  7]   8.00-9.00   sec  2.40 MBytes  20.1 Mbits/sec  1.042 ms  0/1764 (0%)
[  7]   9.00-10.00  sec  2.38 MBytes  20.0 Mbits/sec  0.561 ms  0/1756 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-10.46  sec  24.9 MBytes  20.0 Mbits/sec  0.000 ms  0/18370 (0%)  sender
[  7]   0.00-10.00  sec  23.8 MBytes  20.0 Mbits/sec  0.561 ms  7/17544 (0.04%)  receiver

iperf Done.
***********@S******-MacBook-Pro  ~                                                                                                 ✔  715  12:18:28

CISP 20/20 Package with Octotel

j********@S******-MacBook-Pro  ~  iperf3 -R -u -b 20M -p  17001 -c queen.cisp.co.za                                              ✔  717  12:23:01
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  7] local 192.168.0.101 port 62673 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-1.00   sec  2.38 MBytes  20.0 Mbits/sec  0.074 ms  0/1750 (0%)
[  7]   1.00-2.00   sec  2.38 MBytes  20.0 Mbits/sec  0.061 ms  0/1751 (0%)
[  7]   2.00-3.00   sec  2.38 MBytes  20.0 Mbits/sec  0.055 ms  0/1750 (0%)
[  7]   3.00-4.00   sec  2.38 MBytes  20.0 Mbits/sec  0.052 ms  0/1751 (0%)
[  7]   4.00-5.00   sec  2.38 MBytes  20.0 Mbits/sec  0.053 ms  0/1750 (0%)
[  7]   5.00-6.00   sec  2.39 MBytes  20.0 Mbits/sec  0.093 ms  0/1752 (0%)
[  7]   6.00-7.00   sec  2.38 MBytes  19.9 Mbits/sec  0.052 ms  5/1750 (0.29%)
[  7]   7.00-8.00   sec  2.38 MBytes  20.0 Mbits/sec  0.046 ms  0/1751 (0%)
[  7]   8.00-9.00   sec  2.38 MBytes  20.0 Mbits/sec  0.054 ms  0/1750 (0%)
[  7]   9.00-10.00  sec  2.38 MBytes  20.0 Mbits/sec  0.047 ms  0/1751 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  7]   0.00-10.15  sec  24.2 MBytes  20.0 Mbits/sec  0.000 ms  0/17762 (0%)  sender
[  7]   0.00-10.00  sec  23.8 MBytes  20.0 Mbits/sec  0.047 ms  5/17506 (0.029%)  receiver

iperf Done.
j**********@S*****-MacBook-Pro  ~ 

I cannot really complain. As for the issue I am having with Mega.nz, I am starting to suspect that's a problem on the overseas link, not the local ISP, or even a problem at Mega themselves

 

[ArtyLoop]

Annnnnd ba dum tisss... its broken...
No overseas websites load

iperf3: error - unable to connect to server: Operation timed out

 

[coop]

Hey everyone. Our fibre just got installed about 5 days ago. Since the announcement of fibre installation I was Cool Ideas all the way... But recently things are really concerning, high pings, packet loss, slow speede etc. Would you still recommend cool ideas over other ISPs?

I'm really hoping it's just the loadshedding affecting it. Since it doesn't last forever.

I've been with Cool Ideas now for just under two years and haven't regretted the decision at all. But a lot depends on your last mile provider. I'm with one of the better options (Vumatel trenched) and over the last two years barring an occasional glitch with international traffic, all of my issues have been with Vumatel and mostly related to the router not properly recovering after load shedding and none load shedding outages. But in terms of last mile provider, I don't really have any choice, at least they aren't telkom. These issues would have occurred in exactly the same way no matter what ISP I chose.

So overall, I would still recommend CISP, they are not perfect, but they are pretty good if the last mile provider allows them to be. After all, there is only so much Cool Ideas can do when they are relient on third parties. At least I don't have to worry about my provider throttling and shaping my bandwidth in addition to the other issues and I don't have to worry about how much bandwidth I use.

 

[DrJohnZoidberg]

Yep, something broke again.

Tracing route to twitter.com [104.244.42.129]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms u6t-cust.coolideas.co.za [154.0.0.245]
2 2 ms 2 ms 2 ms 154.0.4.161
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 *

 

[ArtyLoop]

Ba dum, bad dum badum... Tissss.... up again... LOL
Packet loss galore

 

[DrJohnZoidberg]

Annnnd it's back

 

[---]

I've been with Cool Ideas now for just under two years and haven't regretted the decision at all. But a lot depends on your last mile provider. I'm with one of the better options (Vumatel trenched) and over the last two years barring an occasional glitch with international traffic, all of my issues have been with Vumatel and mostly related to the router not properly recovering after load shedding and none load shedding outages. But in terms of last mile provider, I don't really have any choice, at least they aren't telkom. These issues would have occurred in exactly the same way no matter what ISP I chose.

So overall, I would still recommend CISP, they are not perfect, but they are pretty good if the last mile provider allows them to be. After all, there is only so much Cool Ideas can do when they are relient on third parties. At least I don't have to worry about my provider throttling and shaping my bandwidth in addition to the other issues and I don't have to worry about how much bandwidth I use.

Thanks for the reply.... Yehhh.... I'm going to be with Openserve. Really disappointing but got no other choice. The funny thing is Vuma is right next to me but opposite a main road.

 

[bar1]

Cool ideas with sadv is down? Or is it just me?

 

[Quattro!]

Cool ideas with sadv is down? Or is it just me?

Then it means am not alone.

Update: am back online

 

[Radioboy]

Cool ideas with sadv is down? Or is it just me?

SADV CISP down Fourways.

Edit: Tried to report it, but it's 'outside their office hours' lul

 

[bar1]

SADV CISP down Fourways.

Edit: Tried to report it, but it's 'outside their office hours' lul

Did you report it to cisp or sadv?

 

[Radioboy]

Did you report it to cisp or sadv?

CISP. tried to anyway.

 

[Henriette Willemse]

Thanks for the reply.... Yehhh.... I'm going to be with Openserve. Really disappointing but got no other choice. The funny thing is Vuma is right next to me but opposite a main road.

If you are having second thoughts, try www.bebroadband.co.za. They are great with very competitive prices and respond to queries quickly.

 

[sand_man]

Lol, RAS

 

[Bryn]

If you are having second thoughts, try www.bebroadband.co.za. They are great with very competitive prices and respond to queries quickly.

Their website is basically useless. No mention of specific fibre networks, line rental, coverage map etc.

 

[Henriette Willemse]

Their website is basically useless. No mention of specific fibre networks, line rental, coverage map etc.

The website is a work in progress, but when you email, they'll do a Fibre Feasibility for you. Used Fibre Providers are Vumatel, SADV and OpenServe thus far.