Cool Ideas Fibre ISP - Feedback

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ArtyLoop said:
And who exactly are these ISPs? I have never heard of them, they are all new, and possibly fly-by-night outfits.
I am sorry but I've been burnt many times over a period of 10 years to not trust any new/young ISPs
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Macrolan is very good, we have quite a few enterprise packages with them for a few years now and never had an issue. They were also recently acquired by Seacom.
 
remoten said:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms 192.168.0.1
2 4 ms 3 ms 3 ms u3d-cust.coolideas.co.za [154.0.0.121]
3 3 ms 3 ms 2 ms uya-cust.coolideas.co.za [154.0.4.210]
4 195 ms 196 ms 195 ms c6i-backbone.coolideas.co.za [154.0.1.234]

How do I get this sorted? Continuously bouncing between 160 -190+. Some nights perfect other nights not so much, 2 months this has been going on hoping this would be fixed at some point.
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You should probably log a ticket if you have seen this going on for months, I see it has been pretty bad since Friday night just before midnight, it seems to be mostly US servers, but also:
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%   146    0.3   0.3   0.3   0.9   0.1
 2. 154.0.0.110                       0.0%   146    2.3   2.3   2.1   8.7   0.5
 3. 154.0.4.194                       0.0%   146    2.4   2.3   2.2   5.1   0.3
 4. 154.0.1.17                        0.0%   145    2.8   2.4   2.2   4.1   0.2
 5. 154.0.5.151                       0.0%   145    2.6   2.7   2.5   5.6   0.3
    154.0.5.152
 6. 154.0.4.254                       1.4%   145  160.9 183.8 160.5 256.0  26.7
    154.0.1.234
    154.0.1.222
    154.0.1.214
    154.0.1.106
    154.0.1.146
 7. v1000.core1.lon3.he.net           0.0%   145  221.2 182.7 160.8 256.7  28.8
 8. 100ge14-1.core1.lon2.he.net       0.0%   145  160.9 178.3 160.8 277.6  28.0
 9. 100ge6-2.core1.ams1.he.net        0.0%   145  168.1 190.6 167.7 263.4  29.5
10. 185.1.94.26                       0.0%   145  228.4 205.8 167.9 279.9  37.1
11. 82.197.219.22                     0.0%   145  228.6 189.2 167.8 263.5  25.4
 
ArtyLoop said:
I am seeing packet loss though, but the speed is there. I am seeing MyBB stutter with loading, and downloads from overseas fall over, but when I resume they come right back up. So those who are pointing out the packet loss are telling the truth.
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Which fibre network are you on? No packet loss my side, can do some tests though to double check, which destination?
 
ryanrich said:
Macrolan is very good, we have quite a few enterprise packages with them for a few years now and never had an issue. They were also recently acquired by Seacom.
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In that case I will talk to them... as we are connected via SEACOM at work.. 99.9% uptime
 
ryanrich said:
Same, we have a Gigabit business line with Seacom that we run our IPSEC tunnels over to Azure and Oracle and the stability / throughput is excellent.
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Our company only went 100/100 but with a very tight SLA.. but I guess that's them saving money too...
 
Tempting.

8e432b78b9b2ff88e853466854eb3e18.jpg
efef73a8ec6e76ad605d2a20c4235032.jpg
 
sand_man said:
Tempting.

8e432b78b9b2ff88e853466854eb3e18.jpg
efef73a8ec6e76ad605d2a20c4235032.jpg
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Yeah I don’t know what’s taking CISP so long to offer 1gbs speeds. I mean pretty much most other ISP’s are already offering it. I know PBCool said it’s coming early this year but no official release date confirmed.
 
sand_man said:
Tempting.

8e432b78b9b2ff88e853466854eb3e18.jpg
efef73a8ec6e76ad605d2a20c4235032.jpg
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But dude, if you are worried about your iperf tests, the only thing I can think of is you have a problem with your actual Fibre line and it’s never going to improve unless you have CISP get Vumatel to install a new line for you.
 
Looney said:
But dude, if you are worried about your iperf tests, the only thing I can think of is you have a problem with your actual Fibre line and it’s never going to improve unless you have CISP get Vumatel to install a new line for you.
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Its more likely a line configuration issue. Not a physical fault.
 
Anyone on Cool Ideas and Vumatel, experiencing terrible international speeds? I cannot even stream anything for the past few days, but most noticeable since last night? I am on 200/20mbs line, and getting worse than my 10mbps ADSL line back in the days...

Speed Test to UK: http://www.speedtest.net/result/7953275275.png
 
cavedog said:
Fair enough. With Octotel you have a bunch of options actually. Home-connect/Cipherwave, Supersonic, Rocketnet, Macrolan, C-Fibre.

Not encouraging you to switch but if I had a bad experience like what the last few pages are all about then I would have sent my cancellation already.
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Like @ArtyLoop has said, I suspect my issue is congestion on Octotels part. The C word that seems to be taboo in this country. The problem is like most Fisps Octotel seems to refuse to acknowledge it let alone do something about and what exacerbates the issue is that CISP's support is, how can I put this nicely, "lackluster" at best.

So I go months without hearing from CISP about whats happening between them Octotel, I don't even know if they've told Octotel. Last I heard is that the support agent forwarded my iperf tests to the CISP engineer. That's all that's happened. So here I sit day in and day out with internet that's nearly useless in the evenings. Praying something gets done between CISP and Octotel.
 
image132 said:
Like @ArtyLoop has said, I suspect my issue is congestion on Octotels part. The C word that seems to be taboo in this country. The problem is like most Fisps Octotel seems to refuse to acknowledge it let alone do something about and what exacerbates the issue is that CISP's support is, how can I put this nicely, "lackluster" at best.

So I go months without hearing from CISP about whats happening between them Octotel, I don't even know if they've told Octotel. Last I heard is that the support agent forwarded my iperf tests to the CISP engineer. That's all that's happened. So here I sit day in and day out with internet that's nearly useless in the evenings. Praying something gets done between CISP and Octotel.
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If that is the case then yes changing won't solve any issue. I believe Octotel also uses Gpon. Unlikely but the OLT could be congested but very unlikely unless a number of 200Mbps and 100Mbps users max their lines during peak times.
 
Just wanted to comment that I've had a 20/2 service from Cool Ideas, via Vumatel fiber, for just over a month now and the experience has been awesome! Consistent speeds, great ping for local and international gaming, good customer service, nice online client area. No complaints. Thanks CISP! :)
 
cavedog said:
If that is the case then yes changing won't solve any issue. I believe Octotel also uses Gpon. Unlikely but the OLT could be congested but very unlikely unless a number of 200Mbps and 100Mbps users max their lines during peak times.
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It just boggles my mind that in 2019 these providers can build a network with no way to monitor their hardware so this stuff gets upgraded before it hits critical. Instead from what I've been told its basically up to me and CISP to prove to Octotel that something is wrong, where it is wrong and then beg them to replace it or act on it.

Welcome to SA I guess.
 
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