Cool Ideas Fibre ISP - Feedback

[Hype]

Also down here in Farrarmere Benoni

 

[Hxx]

Anyone in Benoni up again? Because I recieved this support ticket..... but I am still down here....

Thank you for the query.
We are apologies for the frustration that this issue has caused you.
Please note we have checked your line and everything appears to be fine on our end and working smoothly.

 

[Giro]

Atlasville, down!

 

[talon]

Still down in Morehill, Benoni

 

[Hxx]

Thx.... just wondered how: "Please note we have checked your line and everything appears to be fine on our end and working smoothly. "

 

[Hxx]

Ok I am up an running.... just now...

 

[Giro]

Just came back. Hope it lasts.

 

[Hype]

Also up and running now.

 

[sand_man]

Hence my explanation via PM

Yeah, man international really is a mind fck! One sort of understands the geography in the way, but one simply isn't prepared to accept it. I got 700Mbps to Coreix, London earlier today.

I think your new package could sell like hot cakes though! I'll be eagerly watching the feedback....

 

[alwaysthankful]

So I spoke to someone last week that works for a fibre network. He asked me to monitor my system log on the router everyday. He told me the moment my speed becomes slow to log in and see if there was a change in the system log. For the last week I had perfect speed, until 9 minutes before 7 tonight. All of a sudden the buffering started. I logged into the router, and saw the following in the system log:

Jan 18 18:51:46 pppd[8262]: Serial link appears to be disconnected.
Jan 18 18:51:48 WAN Connection: Fail to connect with some issues.
Jan 18 18:51:48 nat: apply redirect rules
Jan 18 18:51:52 pppd[8262]: Connection terminated.
Jan 18 18:51:52 pppd[8262]: Modem hangup
Jan 18 18:52:03 pppd[8262]: Connected to b8:69:f4:02:f5:ef via interface eth0
Jan 18 18:52:03 pppd[8262]: Connect: ppp0 <--> eth0
Jan 18 18:52:03 pppd[8262]: CHAP authentication succeeded
Jan 18 18:52:03 pppd[8262]: peer from calling number B8:69:F4:02:F5:EF authorized
Jan 18 18:52:03 pppd[8262]: local IP address 155.93.240.180
Jan 18 18:52:03 pppd[8262]: remote IP address 154.0.0.245
Jan 18 18:52:03 rc_service: ip-up 8611:notify_rc start_firewall
Jan 18 18:52:04 nat: apply nat rules (/tmp/nat_rules_ppp0_eth0)
Jan 18 18:52:04 rc_service: ip-up 8611:notify_rc stop_upnp
Jan 18 18:52:04 rc_service: waitting "start_firewall" via ip-up ...
Jan 18 18:52:05 rc_service: ip-up 8611:notify_rc start_upnp
Jan 18 18:52:05 rc_service: waitting "stop_upnp" via ip-up ...
Jan 18 18:52:06 WAN Connection: WAN was restored.
Jan 18 18:52:07 ntp: start NTP update

My IP address changed without restarting the router or switching anything off. Is someone throttling the line?

 

[alwaysthankful]

@PBCool
Two weeks ago on this thread you told me that I must give you time for Octotel staff to be back after the holidays. When is this ever going to be sorted out? How much longer do I have to be patient? Please can you advise?

 

[image132]

@PBCool
Two weeks ago on this thread you told me that I must give you time for Octotel staff to be back after the holidays. When is this ever going to be sorted out? How much longer do I have to be patient? Please can you advise?View attachment 606142

Join the club. Christmas holidays end and my internet grinds to a halt in the evening like it did before Christmas holidays.

 

[alwaysthankful]

Join the club. Christmas holidays end and my internet grinds to a halt in the evening like it did before Christmas holidays.

 

[alwaysthankful]

What are we going to do about this? It cant go on like this.

 

[Greglsh]

This is my test to London, Vumatel Trenched, 50/5 Cool Ideas, in Durban

I am very happy with CISP

 

[Phinix]

Yeah, man international really is a mind fck! One sort of understands the geography in the way, but one simply isn't prepared to accept it. I got 700Mbps to Coreix, London earlier today.

I think your new package could sell like hot cakes though! I'll be eagerly watching the feedback....

Someone got access to new stuff.
Is CI going to be offer new 'Gold Plus Platinum Unlimited Extreme Overclocked Performace' packages?

 

[wingnut771]

Let's compare Cool Ideas Openserve 10mb for R499 (the correct entry level price right now imho)
and
Cool Ideas 10mb on Vumatell @ R699.

Now, it's always been explained to me that Openserve IPC is the most expensive **** in the world and that's why we can't have nice things, so, what's happening here?

EDIT: How much do Vuma charge for line fee's?

 

[ld13]

EDIT: How much do Vuma charge for line fee's?

No idea. But I have used this as an indication in the past: https://vanilla.co.za/connectivity/vumatel-home.php
Not that I can see how an uncapped account only costs R400 across the board, but I digress.

 

[wingnut771]

No idea. But I have used this as an indication in the past: https://vanilla.co.za/connectivity/vumatel-home.php
Not that I can see how an uncapped account only costs R400 across the board, but I digress.

Thanks, quite high I see, I guess they got to make money aswell.

 

[cavedog]

Let's compare Cool Ideas Openserve 10mb for R499 (the correct entry level price right now imho)
and
Cool Ideas 10mb on Vumatell @ R699.

Now, it's always been explained to me that Openserve IPC is the most expensive **** in the world and that's why we can't have nice things, so, what's happening here?

EDIT: How much do Vuma charge for line fee's?

That price is the lowest compared to every single other ISP which charges ~R600 upwards for that speeds. Also look at C-Fibre Openserve. 200Mbps @ R1599 is just R180 more than CISP Vuma 200/20. So either these ISP's are taking a serious knock on IPC costs or something is wrong.