Cool Ideas Fibre ISP - Feedback

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Dean said:
Thanks for the clarity.



Well, poor communication seems like a prime reason to avoid a particular provider.. are they any better than the others?
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That is the thing, I am not so sure anymore. I signed up with them last year around August and I can not say that they are that great. I have endless problems with online gaming, Twitch buffers all the time and there is the poor communication (lately). Never had any issues whilst using another ISP on Openserve at my previous property.

I use Vumatel so can't even begin to understand the frustration these other people using Octotel are experiencing.

Luckily I am in the bush for a few days to forget about the fact that I am paying R1k a month for something that isn't worth R1k.
 
VegOtter said:
I'm sure they are hard at work collecting evidence to use against or assist the fibre providers to sort out their issues. I'm sure it is no trivial task, if it was it would have been sorted long time ago.
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I agree... my bigger concern is why was Octotel in court for an interdict on the 9th? I smell trouble
 
dotdan said:
That is the thing, I am not so sure anymore. I signed up with them last year around August and I can not say that they are that great. I have endless problems with online gaming, Twitch buffers all the time and there is the poor communication (lately). Never had any issues whilst using another ISP on Openserve at my previous property.

I use Vumatel so can't even begin to understand the frustration these other people using Octotel are experiencing.

Luckily I am in the bush for a few days to forget about the fact that I am paying R1k a month for something that isn't worth R1k.
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Im with cool ideas on openserve network , and not once i had a problem gaming with cool ideas for me they are the best right now ,as I also game alot and never had any issues thus far with cool ideas on a 20mbps line
 
Getting canned replies now:
Octotel have gotten back to uis regarding our query.
They have confirmed the fibre connection is stable on their end.
Please check your connection status and let us know if the issue persists.
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Erm, sorry to be a party pooper but it happens every night...
 
ArtyLoop said:
Getting canned replies now:

Octotel have gotten back to uis regarding our query.
They have confirmed the fibre connection is stable on their end.
Please check your connection status and let us know if the issue persists.
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Erm, sorry to be a party pooper but it happens every night...
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What is an UIS?
 
moms said:
Im with cool ideas on openserve network , and not once i had a problem gaming with cool ideas for me they are the best right now ,as I also game alot and never had any issues thus far with cool ideas on a 20mbps line
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Maybe you are lucky or maybe Openserve is actually good compared to Vuma, Octotel and the rest.. Who knows.
 
Does anyone know what needs to be done to transfer your line to another ISP? I'm guessing it probably takes 30 days as it's essentially a cancellation? Weighing my options now, been a week now since somebody last replied on my ticket.
 
DrJohnZoidberg said:
Does anyone know what needs to be done to transfer your line to another ISP? I'm guessing it probably takes 30 days as it's essentially a cancellation? Weighing my options now, been a week now since somebody last replied on my ticket.
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According to them, a calendar days notice and return of their router - I sent my cancellation yesterday 8am - no response to the ticket
 
Pity we are held hostage on Vuma fiber. Unknown down time while you are cycled in and out of the pool, and then the "activation" fee of R500-R1000. I wish I could try another ISP for a month before I switched, now you have to pay R1000 and hope they are better. If not another R1000 to go back. :confused::mad:
 
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