gfmalan
Expert Member
I have a question, if we (CISP/Octotel customers) have the same issues, and you guys log tickets, why can’t CISP see we have a huge issue, send a bulk mail to all of us, and get this problem resolved once and for all?
I mean it is in the best interest of the company names / reputation to have happy customers, now we all complain, blame get shifted or we get no answers.
This time arround I didn’t log any tickets, I figured if so many has issues it will be solved quickly.
Two years back me and a other forum member did so many tests togheter with Vox and CISP to proof what the SPs should do, and my problem were fixed.
This service should be FTTB, as it work awsome in business hours.
I can understand that couple of years back with ADSL, the avg connection at home were 4Mbps, and now all of a sudden 100. 100 is the old 4, so to have overseas bandwidth at a all inclusive price can be a issue.
Why doesn’t CISP impliment a QOS policy that in peak evening and weekend hours that you get 100% of your local traffic, and X% of international.
I wouldn’t mind if my 100Mbps get pushed down to 20, then my streaming would still work great, and the other users on the network can also enjoy good service.
If the bandwith internationally is available and factored into the cost, then we want 95% of what we pay for.
I know PBCool were out of action, but I didn’t really saw any replies to this issue. I saw someone on Twitter were answered about the downtime at 1am, but we at MyBB didn’t get a good explenation.
We live in a tech age, use it to give good service, write a program users can install on their machines, that pull reports and upload results to central DB, and then you have a overview of area and problems, and pinpoint the issue and resolve with upstream provider. I am sure even someone on MyBB would code that for free if CISP provide VM.
This ticket system story is so lastyear.
I’m in the support world as well, man 3 ticket systems, and my customers get answered in shortest possible time, and no longer than 3 hours, and get daily updates, open tickets irretate me, I want to get it solved, and you can’t solve them when customer isn’t happy.
PBCool, can we all work togheter quickly and get to the heart of this problem, look at the options, and impliment a solution that will work for all of us.
Most people aren’t technical, they just want their internet to work.
I for one find it difficult to be an brand ambasidor for you if you let us down.
I mean it is in the best interest of the company names / reputation to have happy customers, now we all complain, blame get shifted or we get no answers.
This time arround I didn’t log any tickets, I figured if so many has issues it will be solved quickly.
Two years back me and a other forum member did so many tests togheter with Vox and CISP to proof what the SPs should do, and my problem were fixed.
This service should be FTTB, as it work awsome in business hours.
I can understand that couple of years back with ADSL, the avg connection at home were 4Mbps, and now all of a sudden 100. 100 is the old 4, so to have overseas bandwidth at a all inclusive price can be a issue.
Why doesn’t CISP impliment a QOS policy that in peak evening and weekend hours that you get 100% of your local traffic, and X% of international.
I wouldn’t mind if my 100Mbps get pushed down to 20, then my streaming would still work great, and the other users on the network can also enjoy good service.
If the bandwith internationally is available and factored into the cost, then we want 95% of what we pay for.
I know PBCool were out of action, but I didn’t really saw any replies to this issue. I saw someone on Twitter were answered about the downtime at 1am, but we at MyBB didn’t get a good explenation.
We live in a tech age, use it to give good service, write a program users can install on their machines, that pull reports and upload results to central DB, and then you have a overview of area and problems, and pinpoint the issue and resolve with upstream provider. I am sure even someone on MyBB would code that for free if CISP provide VM.
This ticket system story is so lastyear.
I’m in the support world as well, man 3 ticket systems, and my customers get answered in shortest possible time, and no longer than 3 hours, and get daily updates, open tickets irretate me, I want to get it solved, and you can’t solve them when customer isn’t happy.
PBCool, can we all work togheter quickly and get to the heart of this problem, look at the options, and impliment a solution that will work for all of us.
Most people aren’t technical, they just want their internet to work.
I for one find it difficult to be an brand ambasidor for you if you let us down.
