Cool Ideas Fibre ISP - Feedback

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Praeses said:
I can't reach any speeds above 10Mbps download internationally with my frogfoot connection :(
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Still have the same issues as well. But if they fixed the speed issus in cpt hopefully they will do the same for us up north.
 
"*Certain customers in the Blouberg area may be experiencing degraded
network performance during peak times. Octotel engineers have traced a
possible fault on the metro portion of the network and are investigating
further.*"

They provided an ETA but I do not want to disclose that as it might come back to bit me.
 
Nicholas Marzio said:
"*Certain customers in the Blouberg area may be experiencing degraded
network performance during peak times. Octotel engineers have traced a
possible fault on the metro portion of the network and are investigating
further.*"

They provided an ETA but I do not want to disclose that as it might come back to bit me.
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Oh they only realised this after how many months....
I think rather, they were finally made aware of it after significant pressure from CISP and possibly other ISPs
 
Nicholas Marzio said:
"*Certain customers in the Blouberg area may be experiencing degraded
network performance during peak times. Octotel engineers have traced a
possible fault on the metro portion of the network and are investigating
further.*"

They provided an ETA but I do not want to disclose that as it might come back to bit me.
Click to expand...

So nothing about Southern Suburbs/Claremont/Rondebosch? Maybe them fixing Blouberg might help me? I can pray XD

Thanks for the update.
 
ArtyLoop said:
Oh they only realised this after how many months....
I think rather, they were finally made aware of it after significant pressure from CISP and possibly other ISPs
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Out of curiosity - are you going to cancel your Telkom DSL order now?
 
ArtyLoop said:
Nope..
If they fix this, it will only be a short time before there's new issues when the next wave of customers come on board
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That's probably the most interesting thing I've heard/read today. I do hope that there are no issues going forward though - you guys need a break.

After seeing that Excel sheet I am holding my wallet much tighter.

Vox gave me a call though. A 100/50 line with no free installation (R1750) - nah. I want 100/100!
 
wtf is up with everyone supporting and recommending these retards so joined them and dammit support is f upped should have gone with home connect or supersonic send me a email on the 28th that the router is on its way with courier and tracking number still did not get it phoned courier company they said they don't have anything cisp not even responding to tickets or emails line speed is ****
 
x7razor said:
wtf is up with everyone supporting and recommending these retards so joined them and dammit support is f upped should have gone with home connect or supersonic send me a email on the 28th that the router is on its way with courier and tracking number still did not get it phoned courier company they said they don't have anything cisp not even responding to tickets or emails line speed is ****
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LOL, how about using some punctuation there man - I could hardly breathe reading all that in one sentence ! :-)
 
For those on OpenServe in Cape Town who have issues in the evening - the 6pm to 11pm time slot - I finally got confirmation that CI has capacity issues on OS in Cape Town and are waiting for OS to upgrade it.

At least now I know why Twitch is bad for me on CI in the evenings. Hopefully OS upgrade them sooner rather than later.
 
Phinix said:
For those on OpenServe in Cape Town who have issues in the evening - the 6pm to 11pm time slot - I finally got confirmation that CI has capacity issues on OS in Cape Town and are waiting for OS to upgrade it.

At least now I know why Twitch is bad for me on CI in the evenings. Hopefully OS upgrade them sooner rather than later.
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Can you share this info ? Me being in the EC, i obviously route via CTN, so should affect me too..
 
just moved from 50/50 mf fibre to cool ideas 100/100

I'm not getting 100 meg down when doing the line test ... is this normal ? getting 85 upload ... not that it's a biggie but just wondering if this is normal with 100/100 lines

previously on 50/50 I'd get 50 up and down
 
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