I don't want to talk to fast, need to test this in peak hours also, but so far this proxy seems to help with Twitch video playback..... I can watch/playback videos, ones it has buffered it plays fine and not the constant buffering I always get every few seconds......
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Cool Ideas Fibre ISP - Feedback
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I don't want to talk to fast, need to test this in peak hours also, but so far this proxy seems to help with Twitch video playback..... I can watch/playback videos, ones it has buffered it plays fine and not the constant buffering I always get every few seconds......
Hi, are you saying you guys are not willing to pick up the phone and phone Evotel to escalate? I'm just gonna have to sit and wait for 3 days without a connection until Evotel gets back to you? I pay Cool Ideas not Evotel for this service - please can you do something as I can't even check my emails or do a Google search.....
TheRoDent
Cool Ideas Rep
Every FNO has their procedures and systems for logging issues and we follow those. I cannot just "escalate" a single consumer line, we have to follow their process.
There is no general Evotel issue that we are aware of so they have to do their troubleshooting and investigations.
I realise you pay us not Evotel, but there isn't a magical "something I can do".
Any one else have connection down in Blouberg Area , my connection West beach CT Octotel just went down...
ONT all green but cant establish pppoe connection , continues to timeout on ppoe connection...
2019-02-27 12:05:35.222408500 LCP: timeout sending Config-Requests
2019-02-27 12:05:35.222410500 Connection terminated.
2019-02-27 12:05:35.250428500 Modem hangup
2019-02-27 12:05:35.250483500 Waiting for 1 child processes...
2019-02-27 12:05:35.250484500 script /usr/sbin/pppoe -I eth2 -T 120 -U -m 1412 , pid 6313
2019-02-27 12:05:39.197337500 pppoe: Timeout waiting for PADO packets
Ticket : COOL-20190227-225773
ONT all green but cant establish pppoe connection , continues to timeout on ppoe connection...
2019-02-27 12:05:35.222408500 LCP: timeout sending Config-Requests
2019-02-27 12:05:35.222410500 Connection terminated.
2019-02-27 12:05:35.250428500 Modem hangup
2019-02-27 12:05:35.250483500 Waiting for 1 child processes...
2019-02-27 12:05:35.250484500 script /usr/sbin/pppoe -I eth2 -T 120 -U -m 1412 , pid 6313
2019-02-27 12:05:39.197337500 pppoe: Timeout waiting for PADO packets
Ticket : COOL-20190227-225773
Last edited:
MDE
Expert Member
Claremont Octotel still up.
Mine is up.
TheRoDent
Cool Ideas Rep
We are receiving a flood of reports of outages in various areas on the Octotel network.
Blouberg, West Beach, Devils Peak
edit: PPPoE logs also indicate a mass session drop at 11:30 ish
MDE
Expert Member
As serious as this is...I do see the ludicrousness side of it all... typical Octotel
ArtyLoop
Executive Member
And I bet they are playing the DENIAL card...
"Octotel indicating that everything is operating correctly in the network" blah blah f--ing BS
Wow, what a fantastic way to treat your customers. Way to go on making your clients feel good about the service you provide
ArtyLoop
Executive Member
You should see how they treat me on the ticket system bro... I am apparently no smarter than Mrs Jones, with her dry martini, standing outside after a rumpy pumpy session with a Ben 10
Nicholas Marzio
Well-Known Member
- Joined
- Jan 24, 2013
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Octotel have acknowledged that there is a fault and are investigating this issue.
You need to check your expectations, CISP is a business and they sign SLAs with providers. They are contractually obliged to follow process.
ArtyLoop
Executive Member
that was fast. Wish they'd do the same for the congestion issue. I guess the latter has to do with CAPEX and is therefore a sore point. Someone is demanding a new luxury sedan!
ArtyLoop
Executive Member
CORRECT, and that SLA probably also dictates what kind of network performance shall be maintained, or am I being too optimistic?
TheRoDent
Cool Ideas Rep
Dial back on the sarcasm please.
What exactly would you like to do? Phone up the CEO of Evotel and demand they send someone to your house right this second?
If it were Openserve, or any other FNO I would have to follow exactly the same procedures. You've logged a ticket with us, we've logged it with Evotel.
Scooby_Doo
Honorary Master
@TheRoDent
I have tried emailing your new signup email address and whoever is responding to my ticket will not answer my question and wants me to fill out the application form. I do not want to continue without my question being answered. It is incredibly frustrating to be ignored like that.
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Me - That's fine regarding the duration, my question is can I order now and if the installation is completed early in march can I delay the final step to ensure I am only billed in April?
--=============================================================--
Good day
please fill out the below application form on our website
For more information about our products and pricing available on Frogfoot’s Network, please go to https://www.cisp.co.za/ftth/frogfoot-residential/ .There is no installation an or connection fee
Kind REgards
The connect team
I have tried emailing your new signup email address and whoever is responding to my ticket will not answer my question and wants me to fill out the application form. I do not want to continue without my question being answered. It is incredibly frustrating to be ignored like that.
-=============================================================--
Me - That's fine regarding the duration, my question is can I order now and if the installation is completed early in march can I delay the final step to ensure I am only billed in April?
--=============================================================--
Good day
please fill out the below application form on our website
For more information about our products and pricing available on Frogfoot’s Network, please go to https://www.cisp.co.za/ftth/frogfoot-residential/ .There is no installation an or connection fee
Kind REgards
The connect team
TheRoDent
Cool Ideas Rep
@TheRoDent
I have tried emailing your new signup email address and whoever is responding to my ticket will not answer my question and wants me to fill out the application form. I do not want to continue without my question being answered. It is incredibly frustrating to be ignored like that.
-=============================================================--
Me - That's fine regarding the duration, my question is can I order now and if the installation is completed early in march can I delay the final step to ensure I am only billed in April?
--=============================================================--
Good day
please fill out the below application form on our website
For more information about our products and pricing available on Frogfoot’s Network, please go to https://www.cisp.co.za/ftth/frogfoot-residential/ .There is no installation an or connection fee
Kind REgards
The connect team
The moment your line is installed and handed over we get billed, so we will have to bill you from the date that it is active. We will bill you a pro-rata amount.
Scooby_Doo
Honorary Master
Thank you, I understand now.
@TheRoDent I have setup the proxy, will let you know if there is any difference later tonight or tomorrow, as it's that 6pm onwards time slot where it is affected.
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