Cool Ideas Fibre ISP - Feedback

[mugikhan]

@PBCool My installation is scheduled tomorrow at 2:30pm. I just want to know If I'll be able to be live by tomorrow or only by Monday? Also thanks for the escalation.

 

[John Tempus]

Wired connection, see screenshot and speeds. I'm subscribed for a 50 Mbps line.

What router are you using, it might not matter but if it got a gigabit WAN port going into your CPE then you might want to try this.

If it is on autonegotiate it probably is syncing at 1000Mbit to the CPE, try and force it to 100Mbit and test again and let us know.

I ran into a couple of "faulty" vumatel CPE's in recent months where either its a case of it not functioning right syncing at 1000Mbit from router to CPE or it might be related to specific router chipsets that dont work properly with the vumatel(raycore) CPE.

Back to your issue tho, those random speed results is exactly what we experienced on these units that had issues. Forcing 100Mbit solved the issue on all the units that had the problem.

 

[John Tempus]

They tell me its metrofibre issue.

Woops missed the fact you stated you are on metrofibre not vumatel. Still worth a shot, nothing to lose to try what I said I guess.

 

[SplaT]

Does anyone else notice really slow speeds on Youtube? I seem to be buffering every few seconds on just 720p lately with a 100Mb line.

Everything else seems fine. Twitch, Speedtest, Netflix, etc

 

[Enzo Matrix]

P2P gone to the schitter again, really not impressed

 

[PBCool]

@PBCool My installation is scheduled tomorrow at 2:30pm. I just want to know If I'll be able to be live by tomorrow or only by Monday? Also thanks for the escalation.

Depends is this trenched or aerial? Trenched is available immediately whereas Aerial they provision the ONT manually.

 

[PBCool]

They tell me its metrofibre issue.

Yeap still dealing with MFN on this, unfortunately takes some time.

 

[PBCool]

P2P gone to the schitter again, really not impressed

No changes on our side, please PM me the example.

 

[PBCool]

Does anyone else notice really slow speeds on Youtube? I seem to be buffering every few seconds on just 720p lately with a 100Mb line.

Everything else seems fine. Twitch, Speedtest, Netflix, etc

Please log it with us, we do multiple gigabits to Googles peer.

 

[Bedford]

just want to check, did anyone have sporadic packet loss last night? I was playing some online games and i saw massive inbound packet loss and then few seconds later it would stabilize. Then about a min or 2 later the same thing would happen. This happened between about 8:30 and 10:00 last night.

 

[blacklung]

just want to check, did anyone have sporadic packet loss last night? I was playing some online games and i saw massive inbound packet loss and then few seconds later it would stabilize. Then about a min or 2 later the same thing would happen. This happened between about 8:30 and 10:00 last night.

Did not see anything significant on my side in CT on Octotel..

View attachment 465123

 

[Bedford]

Did not see anything significant on my side in CT on Octotel..

View attachment 465123

Thanks.

Extra info, this was on Vumatel Aerial in north riding area.

 

[mugikhan]

@PBCool My fibre has just been installed in my house and the PON light is blinking green. Apparently the line will be configured by tomorrow morning after which you guys will send out a router to me. Will it be ok for me to use my own router instead? What will I need to configure on my router to use it?

 

[ponder]

@PBCool My fibre has just been installed in my house and the PON light is blinking green. Apparently the line will be configured by tomorrow morning after which you guys will send out a router to me. Will it be ok for me to use my own router instead? What will I need to configure on my router to use it?

You need a router with a ethernet wan port, probably only need the username & passwd for pppoe on the router I suspect.

https://www.cisp.co.za/faq/ see self activation

Tech support closes at 8pm Tel: 010-593-2665 Alt: 010-900-3000

 

[mugikhan]

You need a router with a ethernet wan port, probably only need the username & passwd for pppoe on the router I suspect.

https://www.cisp.co.za/faq/ see self activation

Tech support closes at 8pm Tel: 010-593-2665 Alt: 010-900-3000

Awesome Thanks
Yeah I've been using a separate modem and router for my DSL so I'll use the router for the fibre as well!

 

[PBCool]

You need a router with a ethernet wan port, probably only need the username & passwd for pppoe on the router I suspect.

https://www.cisp.co.za/faq/ see self activation

Tech support closes at 8pm Tel: 010-593-2665 Alt: 010-900-3000

Thanks for posting before I could

Yeap so you would just need a PPP username and password, would you then setup within your router. Your billing starts once this account is created.

 

[PBCool]

just want to check, did anyone have sporadic packet loss last night? I was playing some online games and i saw massive inbound packet loss and then few seconds later it would stabilize. Then about a min or 2 later the same thing would happen. This happened between about 8:30 and 10:00 last night.

More than likely the operator creating the loss, if it continues please log with us.

 

[stefan9]

Got a question concerning installation.
We currently have a standing order , waiting for frogfoot to get to lynwood Zone 1:3.
In our setup our main pc where a Telkom line is installed where we want our fibre line installed is upstairs.
Is this going to cause problems with frogfoot installers?

 

[PBCool]

Got a question concerning installation.
We currently have a standing order , waiting for frogfoot to get to lynwood Zone 1:3.
In our setup our main pc where a Telkom line is installed where we want our fibre line installed is upstairs.
Is this going to cause problems with frogfoot installers?

Shouldn't be an issue but you will only know on the day when the installers come through.

 

[mugikhan]

Thanks for posting before I could

Yeap so you would just need a PPP username and password, would you then setup within your router. Your billing starts once this account is created.

So when do I get these details? Also what mode do I select on my TP-Link router? Dynamic IP or PPPoE?