Cool Ideas Fibre ISP - Feedback

[mugikhan]

On which fibre operator?

Vuma Aerial

 

[Looney]

Hi There, Have you already paid Vumatel for the line installation?

Errrr, I’m not sure, I thought that you deduct it off the debit order I have set up with Cool Ideas?

 

[PBCool]

Errrr, I’m not sure, I thought that you deduct it off the debit order I have set up with Cool Ideas?

Nope the line installation is ordered and invoiced via Vumatel, we never invoice for it.

 

[Looney]

Nope the line installation is ordered and invoiced via Vumatel, we never invoice for it.

Oh, didn’t know that. Thought I pay you and you pay on my behalf, didn’t realize I get billed separately from them. It’s quite late for them to bill me now lol. Ok will pay them.

 

[PBCool]

Vuma Aerial

There is more overhead on aerial due to the PPP sessions, we set our sessions to 110/110Mbps sessions but the operator limits the line itself.

 

[dee1712]

I got my PPPoE credentials from Cool Ideas but when I try to enter them I'm getting an error 651. Please can someone help.

 

[PBCool]

I got my PPPoE credentials from Cool Ideas but when I try to enter them I'm getting an error 651. Please can someone help.

Got your mail, will have a look for you.

 

[Bedford]

@PBCool, I received an email from Vumatel with an invoice for the Fibre line for R1710. I’m a little confused because I thought that was already paid for when I signed up?

I have received this exact invoice as well!!!

This was never agreed when i did my installation...

 

[Looney]

I have received this exact invoice as well!!!

This was never agreed when i did my installation...

It’s not that I never agreed to it. I knew there was a once off line fee, I just thought that I deal only with CISP and they charge me and gets deducted off my debit order.

I have already paid in any case.

 

[Bedford]

I think something is dodgy here. I actually opened the file on a VM just incase.

Winrar says there are 3 files and i only see one. Be careful.

 

[Jasonofication]

Considering using Cool Ideas with SADV. Not sure if they cover the R1700 setup free for SDU or not. Can anyone help?

 

[Hunted]

Considering using Cool Ideas with SADV. Not sure if they cover the R1700 setup free for SDU or not. Can anyone help?

I'm also considering Cool ideas as provider when Fiber gets installed by us. Had a look on their site yesterday and it stated that their service is subject to a Vumatel charge of R1710.

 

[Jasonofication]

I'm also considering Cool ideas as provider when Fiber gets installed by us. Had a look on their site yesterday and it stated that their service is subject to a Vumatel charge of R1710.

Cool, thanks. So I'm sure they will charge the SADV fee too then.

 

[PBCool]

Cool, thanks. So I'm sure they will charge the SADV fee too then.

It's respective of the operator, with SADV you order the line through us so we charge as per our site. If it's with Vumatel it's directly with Vumatel so we don't charge.

 

[PBCool]

I have received this exact invoice as well!!!

This was never agreed when i did my installation...

If you ordered the line from Vumatel you would have accepted to pay the line installation fee as part of that process.

 

[Joka69]

@PBCool Just out of curiosity, what is Cool Ideas stance on Torrents? are they prioritized less than everything else?

 

[PBCool]

@PBCool Just out of curiosity, what is Cool Ideas stance on Torrents? are they prioritized less than everything else?

All protocols have the same priority on the network. If they didn't it would be a shaped service .

 

[Joka69]

All protocols have the same priority on the network. If they didn't it would be a shaped service .

Awesome. I was just not getting my full speed on a torrent last night, speed test was full 20 meg, but i was getting something like 8megs speeds on a torrent, but that was on wifi, ill set everything up proper this weekend and test.

Thanks for the quick response!!

 

[Tinuva]

Torrent speeds are only as good as the peers uploading to you. So sadly a bad way to test network speed.

 

[Bedford]

If you ordered the line from Vumatel you would have accepted to pay the line installation fee as part of that process.

my order was done through Fibrehoods website and there it stated no cost. Now 4 months later i am receiving this bill...

Doesnt seem right.