mugikhan
Senior Member
Vuma Aerial
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Cool Ideas Fibre ISP - Feedback
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Vuma Aerial
Looney
Executive Member
Errrr, I’m not sure, I thought that you deduct it off the debit order I have set up with Cool Ideas?
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Nope the line installation is ordered and invoiced via Vumatel, we never invoice for it.
Looney
Executive Member
Oh, didn’t know that. Thought I pay you and you pay on my behalf, didn’t realize I get billed separately from them. It’s quite late for them to bill me now lol. Ok will pay them.
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There is more overhead on aerial due to the PPP sessions, we set our sessions to 110/110Mbps sessions but the operator limits the line itself.
dee1712
Active Member
I got my PPPoE credentials from Cool Ideas but when I try to enter them I'm getting an error 651. Please can someone help.
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Got your mail, will have a look for you.
I have received this exact invoice as well!!!
This was never agreed when i did my installation...
Looney
Executive Member
It’s not that I never agreed to it. I knew there was a once off line fee, I just thought that I deal only with CISP and they charge me and gets deducted off my debit order.
I have already paid in any case.
Jasonofication
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Considering using Cool Ideas with SADV. Not sure if they cover the R1700 setup free for SDU or not. Can anyone help?
I'm also considering Cool ideas as provider when Fiber gets installed by us. Had a look on their site yesterday and it stated that their service is subject to a Vumatel charge of R1710.
Jasonofication
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Cool, thanks. So I'm sure they will charge the SADV fee too then.
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It's respective of the operator, with SADV you order the line through us so we charge as per our site. If it's with Vumatel it's directly with Vumatel so we don't charge.
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If you ordered the line from Vumatel you would have accepted to pay the line installation fee as part of that process.
Joka69
Expert Member
@PBCool Just out of curiosity, what is Cool Ideas stance on Torrents? are they prioritized less than everything else?
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All protocols have the same priority on the network. If they didn't it would be a shaped service
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Joka69
Expert Member
All protocols have the same priority on the network. If they didn't it would be a shaped service
Awesome. I was just not getting my full speed on a torrent last night, speed test was full 20 meg, but i was getting something like 8megs speeds on a torrent, but that was on wifi, ill set everything up proper this weekend and test.
Thanks for the quick response!!
Tinuva
The Magician
Torrent speeds are only as good as the peers uploading to you. So sadly a bad way to test network speed.
my order was done through Fibrehoods website and there it stated no cost. Now 4 months later i am receiving this bill...
Doesnt seem right.
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