Cool Ideas Fixed 5G/4G Feedback Thread

Hi @CoolEscalator , I usually get lower ping 10-15ms using vodacom 5G but now my ping increased to 45-60ms.
My location also says that im in Johanesburg but i live in Cape Town.
How can i fix this or do i have to wait till my speed to gets capped? (i took the 20 mbps option)
 

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Assassin 23 said:
Hi @CoolEscalator , I usually get lower ping 10-15ms using vodacom 5G but now my ping increased to 45-60ms.
My location also says that im in Johanesburg but i live in Cape Town.
How can i fix this or do i have to wait till my speed to gets capped? (i took the 20 mbps option)
Click to expand...
This is how 5G works, you may have a backhaul route down and so rerouted. The IP geolocation means nothing towards latency.
 
Jason-ZA said:
For me personally, the speeds have been amazing, but since it's a wireless service, everyone will have a different experience.

Currently cisp haven't applied the speed restrictions yet, I also use this as a backup service, the other night frogfoot went down for about 4 hours but during the outage I downloaded overwatch on my 5G connection and it went 300-400mbps, I felt guilty doing that on a 20mbps package, but it was after 1am in the morning.
Click to expand...
Have the speed restrictions been applied yet on these packages?

And if not, when?
 
Not looking good tonight:

Traceroute: 1.0.0.1
openwrt
ICMP, maxTTL: 64

#1 192.168.8.1
openwrt , 114 ms

#2 192.168.9.1 , 203 ms

#3 Request timeout, 4015 ms

#4 Request timeout, 4023 ms

#5 10.60.254.212 , 711 ms

#6 Request timeout, 4024 ms

#7 Request timeout, 4023 ms

#8 Request timeout, 4026 ms

#9 Request timeout, 4024 ms

#10 154.0.0.82
u2a-cust.coolideas.co.za
AS37680, Cool Ideas Service Provider (Pty) Ltd
🇿🇦 South Africa, 578 ms

#11 154.0.2.113
c35-backbone.coolideas.co.za
AS37680, Cool Ideas Service Provider (Pty) Ltd
🇿🇦 South Africa, 237 ms

#12 Request timeout, 4020 ms

#13 1.0.0.1
one.one.one.one
AS13335, Cloudflare, Inc.
🇺🇸 United States of America (the), 1576 ms
 
Yes there is a reported outage from Vodacom, waiting on updates.
 
I'm still experiencing issues since yesterday's outage began. Is this still ongoing?

I see my ticket was closed without any feedback from Cool Ideas
 
feesbees said:
I'm still experiencing issues since yesterday's outage began. Is this still ongoing?

I see my ticket was closed without any feedback from Cool Ideas
Click to expand...
Hi, its pretty random. Please reopen the ticket.
 
feesbees said:
I have reopened it, thanks.

Yes I'm experiencing very random drops, any idea what is causing it or when it will be resolved?
Click to expand...
Its been reported to Vodacom, they are still investigating.
 
My connection still troubling. Centurion area. Intermittent disconnections and switching to 4G constantly. Very frustrating.

1000285968.jpg
 
susefan said:
Mine died on Sunday, 1st of March. One full week now relying on Telkom prepaid data as a backup.
Click to expand...
Hi, what is your support ref as that would be unrelated?
 
Hi all, we are still waiting on Vodacom.
 
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