Crystal Web ADSL performance feedback thread Part 3...

[Masataka]

Thought I was having issues on premium uncapped but turned out to be the dns service that I was using. Their local server must have been affect by the outage.

Removed the dns and all seems well now.

 

[Sinbad]

Check out @crystalwebsa's Tweet: https://twitter.com/crystalwebsa/status/788037206371819520?s=09

 

[Anakha56]

I'm using the dns given to me by CW. @sinbad I really hope that is the same issue I am experiencing even though support has not said anything Dave for "run these WinMTR tests"...

 

[Hectic]

Anybody here that plays Project Cars on a PS4?

I haven't touched it for about 18 months and when I tried it today, I can't detect any online server/lobby. After a few minutes I received a message that indicates that I was disconnected from PSN.

Tried another two ISP's without problems. One on IS backbone and one not.

I can connect to other servers in other online games including Assetto Corsa and Gt6.


Edit:
Just compared the ingame pings of Assetto Corsa with the three ISP accounts I use and Crystalweb is 200ms slower on most of the servers?
Like in 200ms vs 60ms?
It is a premium uncapped account vs two capped accounts, but still?

 

[zambussi]

Today my speeds are back to normal on CW - 94.85Mbps on a 100Mbit line. On a Telkom account I get 99.74Mbps. For most of this month thought I've been getting under 55Mbps. Hope this improvement lasts, otherwise I'm cancelling with CW. Their much vaunted service is non-existent.

 

[georgelza]

Torrents was a useless attempt last night. anyone else experience same.
G

 

[Orihalcon]

Today my speeds are back to normal on CW - 94.85Mbps on a 100Mbit line. On a Telkom account I get 99.74Mbps. For most of this month thought I've been getting under 55Mbps. Hope this improvement lasts, otherwise I'm cancelling with CW. Their much vaunted service is non-existent.

Fan-friggin-tastic!

Been in the same boat! Will test when I get home.

 

[MickeyD]

Torrents was a useless attempt last night. anyone else experience same.
G

Nope, all DL's completed.

Just fired up another one or two...

 

[georgelza]

WTF...

I even checked it at 3am, was crawling, so stopped it and restarted it, in case it was hung on a throttle profile from last night.

G

 

[thecueball]

What is there to communicate regarding Seacom? htxt.com incorrectly attributed an email to CW and you climb down CW's throat? Jeez :wtf:

Hi folks - Adam, the publisher from htxt.africa here. You're absolutely right - our writer attributed the email to the wrong ISP, the notification about SEACOM came from Cybersmart (as the quote suggests) and not Crystal Web at all. Apologies for any confusion caused - somehow this one slipped through our usually stringent editing process and was only picked up this morning.

We'll be tightening up the editorial process at our end in order to make sure this doesn't happen again.

 

[maxum]

Hi folks - Adam, the publisher from htxt.africa here. You're absolutely right - our writer attributed the email to the wrong ISP, the notification about SEACOM came from Cybersmart (as the quote suggests) and not Crystal Web at all. Apologies for any confusion caused - somehow this one slipped through our usually stringent editing process and was only picked up this morning.

We'll be tightening up the editorial process at our end in order to make sure this doesn't happen again.

Accountability. So rare to see these days, good on you.

 

[MickeyD]

Hi folks - Adam, the publisher from htxt.africa here. You're absolutely right - our writer attributed the email to the wrong ISP, the notification about SEACOM came from Cybersmart (as the quote suggests) and not Crystal Web at all. Apologies for any confusion caused - somehow this one slipped through our usually stringent editing process and was only picked up this morning.

We'll be tightening up the editorial process at our end in order to make sure this doesn't happen again.

Still love your publication!

 

[snail112]

Hi folks - Adam, the publisher from htxt.africa here. You're absolutely right - our writer attributed the email to the wrong ISP, the notification about SEACOM came from Cybersmart (as the quote suggests) and not Crystal Web at all. Apologies for any confusion caused - somehow this one slipped through our usually stringent editing process and was only picked up this morning.

We'll be tightening up the editorial process at our end in order to make sure this doesn't happen again.

Thanks for the update and setting the facts straight.

I also kind of lost the plot a bit about Crystal Web being on Seacom.

 

[Sinbad]

And? Is the 100mb Telkom thing fixed??

 

[Orihalcon]

And? Is the 100mb Telkom thing fixed??

Mine is still capping at 55mbs. AH running full speed.

Got my hopes up when someone said theirs was fixed already.

Oh well. I'll wait for the official issue fixed mail to come and keep testing in the mean time.

 

[Bryn]

I don't understand why the usage emails still aren't fixed. How can 19 days not be enough to work out why they're broken?

 

[SauRoNZA]

I don't understand why the usage emails still aren't fixed. How can 19 days not be enough to work out why they're broken?

Ja nee.

 

[new_in_za2]

I don't understand why the usage emails still aren't fixed. How can 19 days not be enough to work out why they're broken?

During the last time Crystal Web leaked all their usernames, we learned that it's not Crystal Web who creates and sends these emails, rather these emails are generated and sent by Internet Solutions directly. Given that Crystal Web no doubt got upset with Internet Solutions for leaking all their usernames (+ data usage), I'm guessing that Internet Solutions is wary of doing any more "quick fixes" to the code in question.

Personally I'm hoping for proper usage emails again some time in 2017, and then hopefully a portal in 2018.

 

[Bryn]

During the last time Crystal Web leaked all their usernames, we learned that it's not Crystal Web who creates and sends these emails, rather these emails are generated and sent by Internet Solutions directly. Given that Crystal Web no doubt got upset with Internet Solutions for leaking all their usernames (+ data usage), I'm guessing that Internet Solutions is wary of doing any more "quick fixes" to the code in question.

Personally I'm hoping for proper usage emails again some time in 2017, and then hopefully a portal in 2018.

It's only October. Usage emails (or a working portal) better be up long before the end of the year.

I thought CW management said the portal would go live the first week of this month?

 

[Orihalcon]

Well finally I can post improvement



Thank you CW for addressing it. Even if it took a bit longer than I'd have liked.

Cheers!