Crystal Web ADSL performance feedback thread Part 3...

[OMB]

Thanks.
/snip
Hope that helps...someone...

 

[HecticZA]

Can you PM me your details and I can try to see if I can spot anything odd for you.

Thank you, will do.

 

[DJ...]

Thank you, will do.

Just sent you a PM. Definitely not related to Crystal Web here.

 

[Crystal Web Support]

That's great to hear. Thanks again for all the help guys
Please keep me posted should there be any developments

Some Awesome News - Feedback from Tech's. Your line has been re routed to an IMAX DSLAM (In record time of about 24 hours!)

Please test this evening and let us know whether everything is back to normal

 

[HecticZA]

Just sent you a PM. Definitely not related to Crystal Web here.

Thank you.

Will check now.

I expected as much.

This is what I do love about CW.
I accept that things won't always go 100% right, but as long as there is proper communication, I'm a happy camper.

Thank you for your effort and willingness to help.

 

[DJ...]

Thank you.

Will check now.

I expected as much.

This is what I do love about CW.
I accept that things won't always go 100% right, but as long as there is proper communication, I'm a happy camper.

Thank you for your effort and willingness to help.

No problem at all. Even sent through some bandwidth charts of our network for you and an explanation so you can see what was happening on the network at those times in your area, so you can be 100% sure on your end too.*


*Note to others - this is not standard - please don't request this from agents. They cannot send out this info.

 

[Deleted member 83147]

If I move my ADSL line to you guys can you do this for me as well? I have issues with EC (high latency/packet loss) during "peak" times.

If any change will be made it needs to be made relatively soon as I'll only be in Durban for about 4-5 more months till my studies are complete.

...CW Support?

Post #1132

 

[Crystal Web Support]

...CW Support?

Post #1132

Apologies, Missed your post there.

Could you PM me your line number, I'll see what I can find. No guarantees unfortunately...

 

[wickwack0]

Some Awesome News - Feedback from Tech's. Your line has been re routed to an IMAX DSLAM (In record time of about 24 hours!)

Please test this evening and let us know whether everything is back to normal

OK that's awesome, really surprised me there
unfortunately things aren't looking to great right now:

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 692 ms 702 ms 727 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.
1]
3 616 ms 679 ms 738 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 * * 528 ms 196.35.115.128
5 695 ms * * mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.1
3]
6 652 ms 584 ms 544 ms 168.209.2.130
7 485 ms 413 ms 716 ms 196.25.247.25
8 * 534 ms 431 ms 196.43.25.205
9 * 831 ms 732 ms 196.43.39.162
10 752 ms 608 ms 695 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 696 ms 845 ms 656 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 669 ms 618 ms 666 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
Download rate also seems to be stuck beneath .30 Mbps

 

[Deleted member 83147]

Apologies, Missed your post there.

Could you PM me your line number, I'll see what I can find. No guarantees unfortunately...

No problem.

I completely understand there's no guarantees. Thanks for trying anyway.

I just PM'd you my number now.

Thanks again, being able to stream EPL/La Liga/UCL is one of the few pleasures I'm allowing myself during Honours. So EC really kills those few hours of rest and relaxation I should be having.

 

[wickwack0]

Found the issue. Will update as soon as the problems are rectified, which will only be possible from next week onward.

 

[crackersa]

So if I switch my line over to CW, could they influence telkom to upgrade my exchange? Currently stuck at 4mb max

 

[Orihalcon]

Lol no.

That is in the hands of their network planning and deployment department.

 

[ghostR]

So if I switch my line over to CW, could they influence telkom to upgrade my exchange? Currently stuck at 4mb max

not a chance. best anybody would be able to do is get you re routed to another dslam IF there is one available and IF the cut over is feasible

 

[thewusman]

Hi CW support - my capped account (new profile) died last night around 11pm and is still dead.

Pathping to crystalweb.co.za shows 5th hop out of PE is completed broken (100% PL) - look at screenshot. Afrihost backup account 100% fine, per shot.

Please help !




Seems to be dying on your upstream provider at 196.35.115.136 ...

 

[Orihalcon]

Hi CW support - my capped account (new profile) died last night around 11pm and is still dead.

Pathping to crystalweb.co.za shows 5th hop out of PE is completed broken (100% PL) - look at screenshot. Afrihost backup account 100% fine, per shot.

Please help !

View attachment 241824
View attachment 241826

Seems to be dying on your upstream provider at 196.35.115.136 ...

Definitely get on live chat if you have not yet and report there as well.

 

[thewusman]

Definitely get on live chat if you have not yet and report there as well.

Ja - waiting for Live Chat to come online !

 

[thewusman]

Still no live chat ...

After 12 and CW live support nowhere to be found.

 

[Crystal Web Support]

Still no live chat ...

After 12 and CW live support nowhere to be found.

Can confirm that Live chat has been up and running since 8am this morning

 

[Crystal Web Support]

Still no live chat ...

After 12 and CW live support nowhere to be found.

Try clicking CTRL + F5 then look at the bottom right hand corner for Help and Extra Info then you'll see the live chat option there