Crystal Web ADSL performance feedback thread Part 3...

[DJ...]

Still can't login to the portal.

What details should I be using? - My ADSL username and password?

Your email and ADSL password...

 

[Necropolis]

That's not working for me :/

 

[DJ...]

Please PM me your details. We're busy working on adding all outstanding logins automatically but those that slip through the cracks I'll sort out manually...

 

[Electric]

Good Morning CW people.
Any chance we could get a screenshot of your portal?

 

[Mephisto_Helix]

Got a weird FB issue -




Only happening with CW, anyone else seeing this?

 

[DJ...]

Got a weird FB issue -

View attachment 318775


Only happening with CW, anyone else seeing this?

No, working here. You've reported seeing this a few times before, but yours is the only one I know about.

Nothing on the network side causing an issue.

Can you flush DNS, clear cache, and try again for me?

Assuming you are using our DNS? Also try the Google DNS and let me know if there's any change?

 

[Rohan]

I am having the exact same issue with facebook. Mephisto_Helix what are are you in?

 

[DJ...]

I am having the exact same issue with facebook. Mephisto_Helix what are are you in?

OK not something I can replicate.

What DNS are you guys using and in what location?

 

[Rohan]

Orkney NW, using the 168.210.2.2 and 196.14.239.2

 

[Mephisto_Helix]

South Coast
default dns


Just checked with the WA, same issue

 

[MickeyD]

My portal shows zero usage.

 

[Necropolis]

I've intermittently had that FB issue as well.

 

[DJ...]

My portal shows zero usage.

 

[Rohan]

Flushed dns cache but still same problem

 

[DJ...]

Flushed dns cache but still same problem

*edit* missed msgs on previous page

Can you perhaps hop on to support so the guys can look into it for you? It's a bit inefficient this way.

Seems to be a very localised issue as I can't replicate it on my end in JHB and can't get access to the other locations to check easily from where I am right now...

 

[DJ...]

Orkney NW, using the 168.210.2.2 and 196.14.239.2

South Coast
default dns


Just checked with the WA, same issue

When you switch to Google DNS do you see the same issues?

Looks like the CSS and static images are not loading which are served from different servers to the content itself...

 

[Rohan]

Thanks for replying, it seems the issue fixed itself.

 

[Heisenborg]

Which credentials do i use for the new portal? my adsl username/password doesnt work

 

[DJ...]

Which credentials do i use for the new portal? my adsl username/password doesnt work

Email...

If it's not working let me know so I can send to the guys to sort out...

 

[Heisenborg]

Thanks DJ, ok so my daily usage email and what the portal show does not match for some reason

email:
Peak: 83587/102400MB Late: 232929/20971520MB

portal:
Peak: 71.29GB Late: 168GB