Crystal Web ADSL performance feedback thread Part 3...

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cybershark said:
I'd love to know why youtube averages 80kb/s causing buffering...
https://www.youtube.com/watch?v=xTOTHMyhXiI
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Only way to know would be to engage support, as it's not any sort of network fault on our side, so they'd have to run through some tests to help you to ascertain what the issue may be.

I watched the same stream on a 2Mbps test line and account here without any issues and monitoring picked up no problems either...
 
Haha.

It has been awfully quiet around these parts. Good thing.


DJ... you mentioned some portal upgrades happening this month. Still on track for that? I'd love to be able to see my current package and information on products etc. Just nice to haves :D
 
Yes, and I'll open a preview to a few mybroadband members before release as well...
 
I'd just like to say that whoever implemented assia needs a good kick up theirs.
 
My line is now down to 6mb. DJ can you please escalate? I do have a ticket open.

Thanks
 
Anybody have experience with both Home capped and Business standard or premium? Would like to know the differences.

Most of the time Home capped is just fine but can't afford to be compromised when there are issues with cables.
 
So, I tried to sign up for Crystal Web today, but unfortunately the website made it impossible. The sign up process requires me to give you my South African ID number. I don't have one, and no alternatives were offered.

The sign up process also has a couple of other flaws so far that are annoying. I start at the root of your website, I go and find the product I want to order and I click "sign up". Instead of the website accepting my choice, I get taken to an annoying page where I have to guess which random replies to random questions I have to give in order to be given the choice of the product I just chose on the previous page. In this case I had to specify a line speed, "capped or uncapped" and "big gigs or unshaped" to get to make the exact choice I already made.

Later on when you're required to enter your phone number, the form entry is limited to 10 characters, so when I paste in the phone number that has spaces in it, the last two digits get cut off and I have to edit it manually.

When I order a "business standard capped" product, at least the form claims that I'm required to enter a business name.

And that's it so far for problems with the sign up process. Once you let me know how to get past the ID number requirement, I'll let you know about the problems with the rest of the process ;)
 
lestoran said:
Anybody have experience with both Home capped and Business standard or premium? Would like to know the differences.

Most of the time Home capped is just fine but can't afford to be compromised when there are issues with cables.
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Unfortunately I only have experience with the Home Premium accounts, but as far as I know account type doesn't dictate availability of redundant links when some thing like Seacom is down.
 
new_in_za2 said:
So, I tried to sign up for Crystal Web today, but unfortunately the website made it impossible. The sign up process requires me to give you my South African ID number. I don't have one, and no alternatives were offered.

The sign up process also has a couple of other flaws so far that are annoying. I start at the root of your website, I go and find the product I want to order and I click "sign up". Instead of the website accepting my choice, I get taken to an annoying page where I have to guess which random replies to random questions I have to give in order to be given the choice of the product I just chose on the previous page. In this case I had to specify a line speed, "capped or uncapped" and "big gigs or unshaped" to get to make the exact choice I already made.

Later on when you're required to enter your phone number, the form entry is limited to 10 characters, so when I paste in the phone number that has spaces in it, the last two digits get cut off and I have to edit it manually.

When I order a "business standard capped" product, at least the form claims that I'm required to enter a business name.

And that's it so far for problems with the sign up process. Once you let me know how to get past the ID number requirement, I'll let you know about the problems with the rest of the process ;)
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Hi there, thanks for the feedback. You can use a passport number and send a copy of your passport to [email protected] for non-South African sign-ups.

With regards to the complexity of the sign-up, unfortunately due to numerous people claiming they didn't understand what they were signing up for in the past, we've had to make the sign-up form explicit about every option so as to avoid any confusion later down the line. It's one of the things I am in agreement with you, however instances of this sort of thing happening have decreased substantially to next to nil since its inception. It's also necessary to automate some of what we do on the back-end, however there is a project underway to simplify this process.

With regards to tel numbers, we do limit the characters and it serves a very specific purpose in this respect that I cannot disclose. It certainly serves a purpose here and is intended to be completed without spaces and plus signs rather than us trying to strip them out on our side after the fact...
 
althex said:
Unfortunately I only have experience with the Home Premium accounts, but as far as I know account type doesn't dictate availability of redundant links when some thing like Seacom is down.
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Of course yes. But as a general rule when bandwidth is scarce (cable break is an example of that) the cheaper accounts usually get throttled 1st.
 
lestoran said:
Of course yes. But as a general rule when bandwidth is scarce (cable break is an example of that) the cheaper accounts usually get throttled 1st.
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Contention will be applied to the cheapest accounts first on any network unless otherwise specified. There's no guarantee of bandwidth in an instance of a cable break unless a specific SLA binds us to that, but guys here will be able to provide their experiences during the last two cable breaks where most users were largely unaffected, as we operate significant spare, redundant capacity...
 
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