Crystal Web ADSL performance feedback thread Part 3...

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Anyone experiencing issues PM me your usernames please. All is well network side so want to dig deeper to find a common denominator...
 
 
Gauteng, Dave?

Not making much sense - below our shaping capacity point so running uncontended, let alone capacity limit and usage the last 2 hours has just been going up and up in Gauteng, no drop whatsoever. Not even a a blip.

Guys are on support today BTW if you need some help?

Had them handcuffed to the office this weekend so you guys can get some help if needed...
 
Official Crystal Web ADSL performance feedback thread Part 3...

DJ... said:
Gauteng, Dave?

Not making much sense - below our shaping capacity point so running uncontended, let alone capacity limit and usage the last 2 hours has just been going up and up in Gauteng, no drop whatsoever. Not even a a blip.

Guys are on support today BTW if you need some help?

Had them handcuffed to the office this weekend so you guys can get some help if needed...
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Mpumalanga.

Sent some test results along with MTR's of each account to support, Internet Solutions MTR's are showing some packet loss.

Speeds are all over the place with CW & WA accounts, speeds spike then have a drastic drop off then spike and drop off again. Afrihost account speeds are constant. Looks to be a general IS issue here.
 
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So I can tell you what it is: the Telkom link carrying some traffic to the DC for the interconnect to us is stuffed. It's the backhaul that is buggered on Telkom's side as we host equipment at IS whereas Afrihost are at Teraco, so will take a very different backhaul route and fibre path along the Telkom network to get to the relevant core networks. Here's the same tests on a 40Mbps line on your account on the same inbound and outbound equipment as you're on via the same IPC links (i.e our network)...

image012.png
image015.jpg
 
So I can tell you what it is: the Telkom link carrying some traffic to the DC for the interconnect to us is stuffed. It's the backhaul that is buggered on Telkom's side as we host equipment at IS whereas Afrihost are at Teraco, so will take a very different backhaul route and fibre path along the Telkom network to get to the relevant core networks. Here's the same tests on a 40Mbps line on your account on the same inbound and outbound equipment as you're on via the same IPC links (i.e our network)...

View attachment 351117
View attachment 351119
 
DJ... said:
So I can tell you what it is: the Telkom link carrying some traffic to the DC for the interconnect to us is stuffed. It's the backhaul that is buggered on Telkom's side as we host equipment at IS whereas Afrihost are at Teraco, so will take a very different backhaul route and fibre path along the Telkom network to get to the relevant core networks. Here's the same tests on a 40Mbps line on your account on the same inbound and outbound equipment as you're on via the same IPC links (i.e our network)...

View attachment 351117
View attachment 351119
Click to expand...

Okay, what's the solution?
 
I'm on the line with IS broadband team and Openserve network guys to identify the culprit and hopefully resolve today for you...
 
Come on guys 11PM and an estimated 2hrs 45min to download a 1.4GB OS X update. Current download speeds jumping between 30 - 200KB/s on a 10Mbps account.
 
Davedes said:
Come on guys 11PM and an estimated 2hrs 45min to download a 1.4GB OS X update. Current download speeds jumping between 30 - 200KB/s on a 10Mbps account.
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Dave I'm sorry we had to escalate your backhaul issue to Telkom directly and no matter what we do we cannot convince them to go to site ad-hoc. But your backhaul from your exchange to our network is for some reason really acting up and there's nothing we can do on our end to fix it. I did try throughout the course of the day and we got the usual we'll call you back (even from some senior Telkom staff) and as usual they didn't do so...
 
Hi DJ,

Is it possible to find out what Telkom exchange my line is connected to? I ask because I'm pretty sure that you offered to look up my landline number for me to see how many spare ADSL ports were at my exchange at the point when I was still trying to get enabled. I am now with CW for data and yesterday your support department confirmed that they could see my line in the holding pool and have requested it. During that conversation (chat) we were discussing an issue that I am having on my line which might be related to distance from exchange but your support staff said that he/she didn't have access to that information (I.e. what exchange I'm connected to). Do you have access to a Telkom database that they don't or am I just remembering this all wrong? Or maybe this is a detail that your support dept can't see until they have officially taken management of my line?

- Julian
 
40mbps vdsl speedtest

Last Result:
Download Speed: 18371 kbps (2296.4 KB/sec transfer rate)
Upload Speed: 2984 kbps (373 KB/sec transfer rate)
Latency: 43 ms
Jitter: 2 ms
3/22/2016, 11:16:55 AM

Getting poor speeds this week...IS problem...
 
Hi DJ

what is the cost of your home premium uncapped for an 8meg line. Im really running out of ideas here now, having to service 4 people in the household + my Neighborhood watch commitments on the data as well. So im thinking of moving away from the capped solution to something that will allow me to stream, and do my normal work related things. The Cap is just being moved too fast and i dont have the finances to do top ups every month.

So please could you advise

Thanks
Isgak
 
Icemanbrfc said:
Hi DJ

what is the cost of your home premium uncapped for an 8meg line. Im really running out of ideas here now, having to service 4 people in the household + my Neighborhood watch commitments on the data as well. So im thinking of moving away from the capped solution to something that will allow me to stream, and do my normal work related things. The Cap is just being moved too fast and i dont have the finances to do top ups every month.

So please could you advise

Thanks
Isgak
Click to expand...

Last price I was quoted by DJ here and subsequently confirmed for a few other people asking more recently is a bundle price of R1014 per month (line at R365 plus premium uncapped data at R649). I'm sure DJ will be along to confirm/deny that price.

I'll be interested to hear the latest price too since I asked for confirmation of the above pricing here a few weeks ago but never got any reply, hopefully just a case of DJ being really busy at the time and missing my post.

- Julian
 
Julian2 said:
Last price I was quoted by DJ here and subsequently confirmed for a few other people asking more recently is a bundle price of R1014 per month (line at R365 plus premium uncapped data at R649). I'm sure DJ will be along to confirm/deny that price.

I'll be interested to hear the latest price too since I asked for confirmation of the above pricing here a few weeks ago but never got any reply, hopefully just a case of DJ being really busy at the time and missing my post.

- Julian
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thanks man... Im currently on a capped package with Afrihost and happy with it. Unfortunately having 4 people use the data to stream, and my commitments with our neighbourhood watch, my cap is moving pretty fast. So im hoping the premium uncapped package is a bit cheaper, ie just the data portion. From a finance point of view i cant afford mid month top ups, and ive heard good things about Crystal Web.

Yeh Shaun has been busy, as i think a few of my pricing questions went unanswered, but its no problem, as Shaun has already indicated to me he is extremely busy, so its all good.
 
Julian2 said:
Hi DJ,

Is it possible to find out what Telkom exchange my line is connected to? I ask because I'm pretty sure that you offered to look up my landline number for me to see how many spare ADSL ports were at my exchange at the point when I was still trying to get enabled. I am now with CW for data and yesterday your support department confirmed that they could see my line in the holding pool and have requested it. During that conversation (chat) we were discussing an issue that I am having on my line which might be related to distance from exchange but your support staff said that he/she didn't have access to that information (I.e. what exchange I'm connected to). Do you have access to a Telkom database that they don't or am I just remembering this all wrong? Or maybe this is a detail that your support dept can't see until they have officially taken management of my line?

- Julian
Click to expand...

Julian, try this link. It should give you an indication of the info you want. Don't ask me where I got it, but it is still bookmarked in FF; just in case I might needed it again in the future.
 
snail112 said:
Julian, try this link. It should give you an indication of the info you want. Don't ask me where I got it, but it is still bookmarked in FF; just in case I might needed it again in the future.
Click to expand...

Thanks snail, that's great. It isn't the exchange that I thought it was but according to Google maps walking directions I'm still only 644m from the exchange.

Since my last post I got an automated email from CW with info about the next steps in the process of migrating line management from Telkom to CW. Interestingly about half of the email is talking about how they might need to resolve issues where Telkom transfer across with the wrong sync profile attached to the line and the steps that CW take automatically in the background to fix the issue on behalf of the customer.

Given that known issue it does look quite likely that Telkom applied a 2Mbps to my paying-for-4Mbps (and previously getting it with no issues) line a couple of days before putting it into the holding pool. Does Telkom have an official "corporate spite" department because a part of me does wonder if this is deliberate just to screw up customers that choose to leave the incompetent embraces of Telkom's customer support.

- Julian (not a big fan of Telkom)
 
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